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Complaint Details
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Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 12/13/2023 and 12/14/2023 I ********************* gave Prime Title Services a wire transfer of a total amount of $9,375.00 towards move into the home rented address of ********************************************************************** to help my father *********************** who had a stroke and many other medical problems. This home was covered with many issues that the owner tried to hide under paint and willingly knew about all the issues when renting us the property. Since moving into the home on 12/23/2023 we have had roof leakage into the home, mold growth, electrical panel was submerged with water, and pool leaks inside the pool causing multiple water fill *** per week. The owner had no sympathy and has not tried to fix the house in the correct way. He has done multiple jobs inside the house before we moved in with no city permits and has caused us so much inconvenience with the city and inspectors coming by each week putting notices on the door. I have requested the owner refund the money due to all the issues, but the owner was not willing to provide any relief to my family and I. I have been suffering bronchitis due to the mold issues inside the home for a couple weeks due to all the moisture and water inside the ceiling in the home. I am requesting help to provide relief in the amount of money we have given the landlord to move in when all these issues have occurred after day 2 of living in this home and were notified to the landlord immediately. I am asking that we can be refunded the amount of our deposits into this home. If needed I can provide proof of transfer from my banking account. My name is ********************* and my phone number is ************. Your help would be greatly appreciated.Business response
03/20/2024
Hi,
Thank you for allowing me to respond. I am a title company (PRIME TITLE SERVICES) in which I conduct title searches, closings and notary services. I am not the agent or owner of the property of complaint. (**********************************************************************)
My job in this case was to hold the ESCROW as the intermediary third party. I was just the Escrow Agent in this case. I don't own the property that ********************* is complaining about.I was given funds to hold in ESCROW until the tenant took occupancy.
I am sorry for the confusion in this matter. I am not certain why the realtors were not involved in this complaint. My only job was to HOLD and Disburse ESCROW FUNDS. I have attached a lease agreement that has the realtors names and owners of the property. Please let me know what else is required. Thank you again.Business response
03/20/2024
Hi,
Thank you for allowing me to respond. I am a title company (PRIME TITLE SERVICES) in which I conduct title searches, closings and notary services. I am not the agent or owner of the property of complaint. (**********************************************************************)
My job in this case was to hold the ESCROW as the intermediary third party. I was just the Escrow Agent in this case. I don't own the property that ********************* is complaining about. I was given funds to hold in ESCROW until the tenant took occupancy.
I am sorry for the confusion in this matter. I am not certain why the realtors were not involved in this complaint. My only job was to HOLD and Disburse ESCROW FUNDS. I have attached a lease agreement that has the realtors names and owners of the property. Please let me know what else is required. Thank you again.
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Contact Information
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.