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          ACC Medlink has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • ACC Medlink

              25591 Technology Blvd Unit B Punta Gorda, FL 33950-4701

            Business ProfileACC Medlink

            Air Ambulance Service

            Contact Information

            25591 Technology Blvd Unit B

            Punta Gorda, FL 33950-4701

            Get Directions
            Visit Website
            (800) 550-1025

            Customer Reviews

            2.63/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company provides air medical service with aircrafts that are mobile intensive care units.

            Business Details

            Location of This Business
            25591 Technology Blvd Unit B, Punta Gorda, FL 33950-4701
            BBB File Opened:
            3/2/2011
            Years in Business:
            14
            Business Started:
            3/15/2010
            Business Incorporated:
            3/15/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of ME95903 for this business, issued by Florida Department of Health

            These agencies may include:

            Florida Department of Health

            4052 Bald Cypress Way

            Tallahassee FL 32399

            (850) 488-0595

            https://www.doh.state.fl.us.

            BBB records show a license number of ME34911 for this business, issued by Florida Department of Health

            These agencies may include:

            Florida Department of Health

            4052 Bald Cypress Way

            Tallahassee FL 32399

            (850) 488-0595

            https://www.doh.state.fl.us.

            BBB records show a license number of AIR805 for this business, issued by Florida Department of Health

            These agencies may include:

            Florida Department of Health

            4052 Bald Cypress Way

            Tallahassee FL 32399

            (850) 488-0595

            https://www.doh.state.fl.us.

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Air Critical Care, LLC
            Contact Information

            Principal

            • Mr. Michael A. Peat, Managing Member

            Customer Contact

            • Mr. Michael A. Peat, Managing Member
            • Dr. Blane Crandall, Emergency Medical Physician
            • Ms. Melissa Russell, Manager
            • Ms. Kaleigh Elizabeth Peat, Member
            Additional Contact Information

            Fax Numbers

            • (941) 761-5838
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/29/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I contacted ACC MEDLINK on 11/13/23 in order to schedule transportation services for my brother who was in hospice. Pick up scheduled for 11/27/23 at 1 pm. Coming from ** to **. For a total charge of ****. Of which half of the total was due upon signing their contract. These funds would be released once full payment was received. The very next day I went to my bank and wired them the remaining balance for a total of ****$. Which they received on 11/14/23. Due to unfortunate and unforseen circumstances my brother ******************************* passed away on 11/15/23. I called to cancel my service not even 24 hours after payment. I understand I signed a contract but this company did nothing but collect a signature. No medical records or information regarding my brother nothing. I feel that the amount the refunded me is unfair. I believe they are running unfair business practices. They ignore my emails and are extremely rude over the phone. My brother's social worker from hospice reached out to them and he was assured I would receive a full refund but it was all a lie. They then said there was no record of that conversation nor would they agree to that! I believe this company gets by on unlawful business practices with very little professionalism, empathy, or customer service! I do not recommend this company to anyone!
            Read More
            Read 9 More Complaints

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Debbie P

            12/27/2023

            PLEASE AVOID THIS COMPANY. They were great prior to my dad's transport, which was really to allow for two needs: to allow him to use a bedside commode or have Depends changed, and to have the "bedside to bedside" transport they guaranteed. Neither of these occurred. My dad arrived sopping wet and shivering, and the "plan" for moving him bedside was to ask what we thought, use a living room chair, and grunt all the way up the stairs. It was humiliating for him, and the medical person directing the "process" was disrespectful to us as well as to co-workers. I know people have bad days, so I called the company to follow up--hoping there was an explanation or apology. 4 days later, I finally received a call back (after 5 emails and 4 calls), and they took no responsibility. My credit card company, thankfully, will follow up on their not meeting the terms of their contract--but please, please don't use this company. They are unresponsive, uncaring, and irresponsible--words I'd never hope to use about any organization.

            ACC Medlink Response

            12/29/2023

            We regret that you feel as though we did not meet your expectations. While our primary goal is to ensure the well-being, comfort and safety of our patients; we cannot restrain nor force one against their wishes, which in this particular instance seemed to be the case. Thank you for taking the time to share your feedback.   

            ACC Medlink Response

            12/29/2023

            We regret that you feel as though we did not meet your expectations. While our primary goal is to ensure the well-being, comfort and safety of our patients; we cannot restrain nor force one against their wishes, which in this particular instance seemed to be the case. Thank you for taking the time to share your feedback.   
            Read 7 More Customer Reviews

            Local BBB

            BBB of West Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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