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Find a Location

ShorePoint Health has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • ShorePoint Health

      809 E Marion Ave Punta Gorda, FL 33950-3819

    • ShorePoint Health

      101 Paramount Dr STE 320 Sarasota, FL 34232-6044

    Business ProfileforShorePoint Health

    Hospital
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    ShorePoint Health has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • ShorePoint Health

        809 E Marion Ave Punta Gorda, FL 33950-3819

      • ShorePoint Health

        101 Paramount Dr STE 320 Sarasota, FL 34232-6044

      Location of This Business
      809 E Marion Ave, Punta Gorda, FL 33950-3819
      BBB File Opened:
      9/9/2015
      Years in Business:
      77
      Business Started:
      8/17/1947
      Business Incorporated:
      3/30/1994
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Bayfront Health Punta Gorda
      • Punta Gorda HMA, LLC
      Contact Information

      Principal

      • Mr. Stevan Villar, Customer Service Manager

      Customer Contact

      • Ms. Kristine Strom, CS Manager
      • Mr. Stevan Villar, Customer Service Manager
      • Ms. Jacqueline Manget, Risk Manager
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/22/2022

      Complaint Type:
      Billing Issues
      Status:
      Answered
      On 2/17, ****** ******* passed at this facility. He was admitted a month prior in the ICU after needing emergency surgery. He was in critical care and we flew down from St. Louis as soon as possible. The experience we had at Bayfront Health is nothing short of almost cruel. My wife and I were only able to stay for a week since we had to fly back to St. Louis for myself to have surgery and then we drove back down to Florida 7 days after I had surgery to see that the hospital had lost all of his belongings (including gifts we purchased him while we were there the first visit) between moving him from the ICU to the PCU. It seems while he was under care in the PCU he suddenly started declining rapidly and while his issue was going to ultimately be terminal, he deserved better care than he received. Come to find out, he didn't even have the blood clot leg things on for the entire time in the PCU until I mentioned something to physical therapy. His in room vitals were from the week before when we arrived. Luckily we took pictures to prove it since I'm sure his chart states different since we were also told that he didn't have any record of ANY belongings the entire time he was in the hospital. And the hospitals response was that it was his responsibility to be aware of his belongings (a man who was on so many medications and was so sick he thought he was on a pirate ship). 20 minutes after he passed, I was sternly lectured by the nursing supervisor in the hallway that he didn't come in with any belongings and basically called me a liar as they'd been reassuring us for the entire week prior they were looking for the items. Somehow a jacket appears that's his and thats it. It's now 2/22/2022. And we finally received an update as "not our responsibility, guess all of the items are lost". I wouldn't send my worst enemy to this hospital and truly I'm heartbroken at how poorly every aspect was handled. We are requesting compensation for the lost items and grievance.
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Wendy S

      1 star

      05/23/2022

      My 89 year old mother was admitted to the ER for what she felt were Heart Pains. They got her in the ER, took blood work, tests, etc. Didn't know if she would be admitted or not. We were getting answers to the blood work and the tests to find out she had two infections that were able to be taken care of through medication. I was able to openly talk to the hospital Physician about what they were finding. A few of the nurses were a different story. My mom has been in the hospital for 3 days. She cannot walk on her own. MUST HAVE ASSISTANCE. She tires very easily. She was given an Echo Cardiogram as they suspect something is wrong with her heart. A possible heart murmur. Test was done at 11am. At 3pm we still had NO RESULTS! I asked the nurse assigned to her several times to check her chart to see if there were any updates. They had nothing. What upset me the most....I asked her nurse to come in an ASSIST ME to put on disposable underwear along with the catheter. The nurse seemed out of her comfort zone. Acted like she had never done this before! I could not believe that I knew more about getting underwear on my mom than a nurse! I had to lift my moms legs up to get the underwear on her hips. Not two nurses, one nurse and myself. My mom has been laying in a bed for 3 solid days. Never have they assisted her into a chair! Her legs that she has issues with are sooooo sore that I have to spray BIOFREEZE on them 2 to three times a day. She can't sleep, they gave her a hospital grade tylenol and benadryl as a sleeping solution. She slept 1 hour!! No one asks if she wants to get out of bed to sit in a chair! She is very uncomfortable and has stated several times she just wants to die which makes me soooo mad I want to choke the medical profession. This hospital needs MORE Personnel, and Personnel that CARE about PATIENT CARE!!!

      ShorePoint Health Response

      05/24/2022

      To investigate this further we would need the patient account number or the patients name and date of birth.

      Thank you

      Local BBB

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