ComplaintsforHeyShelly
Online Retailer
Current Alerts For This Business
Pattern of Complaint:
BBB has received a pattern of complaints concerning product misrepresentation and refund issues. Consumers allege they are not receiving what they purchase from this online business, and the products are of poor quality. Consumers allege they are unable to reach the business to get a refund. On December 14, 2022, BBB sent a request to the business to address this pattern and what actions the business has taken to help eliminate the causes of complaints. As of today's date no response has been received. The business website was created on 12/03/2021.
Additional Complaint Information
Customer Complaint:
BBB has received complaints against this business concerning product and refund issues. Consumers allege the products they receive are of inferior quality and when they attempt to return items within the timeline allowed, they are unable to get a response from the business for a refund.
The business website was created 12/03/2021.
The address listed on the business website is for a residential home.
The business website was created 12/03/2021.
The address listed on the business website is for a residential home.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Item was received late and un-usable. The mold had the plastic seems uneven and the battery pack was simply a spring..Initial Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Purchased a dress online for $58.90 on 6/11/2024, product was shipped 6/14/2024 and arrived 6/22/2024. However, what showed up was nothing at all what I ordered. No big deal, mistakes happen, I contacted the company to get it figured out and was basically told too bad! I was encouraged to still have my daughter try on the dress and she might like it OR I could send it back and hopefully get a refund but chances arent great since it has to go back to ChinaAbsolutely terrible customer service and a fraud of a company that should be shut down.Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Fake clothing company. Took image off another clothing site and pretended it was there own. Dress I received is so shear it is see through and appears to have be sewn by a child. No customer service. Fake and very very poor quality unwearableInitial Complaint
06/25/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I ordered 7 items. They came in several weeks later than stated. I emailed asking why they were coming from outside the country. They assured me the clothing was on its way. Received clothes and they were horrible. Nothing matched the pictures of what I actually purchased and sizes were wrong. **************** and I went back and forth with emails. They said return everything (with very detailed instructions) and we will refund you. They sent a email saying they refunded me via airwallex but that company could not help me since I didnt have an account. They never refunded anything after I shipped it back. They actually REFUSED the package! And I just got the package back today7 months after my original order was placed. I called my credit card company and they said the merchant refused to cooperate.Initial Complaint
06/14/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Received my order (about two weeks past when it was supposed to arrrive) it was the wrong dress. I tied multiple times to contact the company about it and got no response. Finally, they responded to tell me that if I wanted to return the item, I had to pay for shipping to ***** and then they would reimburse me for the dress and shipping. But if it got lost or damaged which I have no control over nor could I verify if that actually occurred, I may not get my refund. Alternatively I could keep the dress I didnt order and get 30% off that dress. I was sent the wrong product. Its not like I decided I didnt like it or it was the wrong size. Its actually a completely different dress. I want a reasonable way to get a guaranteed refund.Initial Complaint
06/05/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On May 4, I placed an order totaling $110 to the company Hey *******, for two clothing items (first attachment). I paid for expedited shipping, that should have been 3 to 7 business days. On May 22, I received one clothing item (2nd attachment) that was not either of the items that I originally ordered. There was no order information or packing slip included. After several email changes, I have been offered a 30% refund, but otherwise gotten nowhere. I continue to request a full refund because I did not receive any of the items I ordered. The company Continues to reply with the following: Here is the return address in *****:Floor ************************* E-commerce ***********************, **************, ****************, ***********, *************** Recipient: Mr. GO Phone: ***************** Postal Code: ****** Please note that if the items are damaged or lost during the return transit, we may not be able to process the refund. Kindly provide the tracking number (extremely important) and the corresponding logistics company's website after the return. If this is your first time using an international return process, we recommend visiting the local post office, where they can provide professional assistance to facilitate your return.Initial Complaint
05/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I purchased an item on 4/6/2024 from the Helly ****** Website (heyshelly.com) and received an order confirmation immediately that included an order number and tracking number. When I went to check on the status of the item, the tracking mechanism was defunct. I then tried to email the customer service email that was provided in my order ************************************ and received a bounce back that the address is not found. Upon further research, it appears as if this website and company is a scam.Purchase Date: Saturday, April 6, 2024 Purchased Item: No Fakes Dress White ***** Cost: $85.00 USDInitial Complaint
05/09/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased three dresses online from Hey Shelly, changed my mind, emailed asking for a return. They ignored me. The dresses showed up and they are nothing like the pictures online. The phone number is not valid and I cannot reach anyone for a return. I keep emailing asking for a refund and get no reply. Order #****Initial Complaint
04/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We ordered a dress from Hey Shelly on 3/21/24. Watched tracking for it until a dress arrived on 4/17. The return address does not match any location in the shipping route according to the tracking. The dress is nothing like what we ordered except in color, but definitely not the same style or material as the one pictured on the site. The return policy says to email for a return label but I have yet to get a reply. I seek a refund of $78.20. I should've googled the company for scam alerts before ordering. It looked legit!Initial Complaint
04/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have purchased 3 dresses from Hey Shelly. 2 dresses arrived, 1 never made it as its stuck in customers Of the two that arrived, I am trying to return 1. They want me to ship the dress to *****, because they have warehouse space issue in US-not sure how that is my problem. They want me to ship product back to ***** and bare responsibility in the case dress does not show up..while one of their shipment never made it to **. When I purchased, there was NO mention that buyer carries responsibilities for returns to ***** (!). I plan to ship product back to their Florida address listed on their website. Please help. Thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
56 total complaints in the last 3 years.
30 complaints closed in the last 12 months.