ComplaintsforCharlotte County Painting & Resurfacing, Inc.

• Initial Complaint

  05/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 4, 2023, we contracted with the vendor to repair the decking around our pool with an estimated completion date of 4 to 5 weeks to "Grind, clean, and incorporate appox. 25 LF of cracked concrete" After a substantial wait and excuses, e.g., there seemed always to be a few jobs ahead of us, and other higher priority work, the job was finally begun in November of 2023, when were away for the holidays. When we received an electronic invoice for the balance due for the job, I contacted the vendor to confirm that all the work had been completed and they said yes, so we sent our final payment. When we arrived home and noted only about one third of the 25' of cracks had been repaired, we contacted the vendor in January they said they would take care of it, which to date, May 2, 2024, they haven't. We have asked them for a completion date, and they will not commit to one, nor will they consider a partial refund of our payment so we can hire a different vendor to finish the work.

  Business response

  05/03/2024

  This customer wanted something done that we normally do not do. We fill the cracks that were originally placed in the grout joints. That's how the contract reads. We did what was written on his paperwork. When he got home he said he wanted the cracks that were not originally there Cut and filled. That is not how we do these jobs. We will measure the cracks against what we did fill and refund for the ones we did not as we do not wish to do anymore work for this individual after he made a threat over the phone. Our salesman will be in contact. 

  Customer response

  05/06/2024

   
  Complaint: 21657695
  
  Sincerely,
  
  ********************* - I am rejecting this response because:  The respondent is disingenuous and disrespectful in his reply.  Firstly the contract clearly states that 25 linear feet of cracks would be repaired, cracks that existed when the estimate was provided and examined by the estimator, they choose to repair only the easiest 7 feet.  This fact is supported in the email attachments where they acknowledged their misunderstanding of the repair and promised to complete it.   Secondly, I invite the respondent to support his assertion that there was a telephone conversation in which I was disrespectful.  I am a professional and do not approve of personal attacks by or against anyone.  This business is why we need the Better Business Bureau to protect consumers from deceptive abuse of consumers.  
  

  Business response

  05/06/2024

  I gave my response alread and will again i guess. The estinator made an error. We do not fill the cracks that appeared through the pattern as there is no way of coloring it and you would not be happy. We fill the cracks that were originally placed into the grout joints so that we can color them as we did. Again we do not fill the ones through the stone pattern because we can not color them to match and will stand out more and look worse than they are. It's in our contract under the other. "In most cases cracked decorative concrete will be in the form of a hairline Crack and should be left alone whenever possible or repairs can draw more attention to the cracked area"  We don't fill those. Our sales person will measure the cracks filled and subtract the cost of the ones we can not fill. 

  Customer response

  05/07/2024

   
  Complaint: 21657695
  
  I am rejecting this response because:  Although the respondent admitted their error in estimating the contracted work, their response includes a factual error related to the contracted agreement that was approved, specifically, there is no mention of cracks being left alone for appearances sake in the copy of my contract.  However, I can appreciate their statement that they are unable to complete that section of the contract.  Therefore, I am willing to accept a partial refund of $864.00, if received by May 20, 2024.  This amount is based on the two-thirds of the crack repair section of the contract.  I also appreciate that in most their recent response the respondent refrained from any further defamatory and libelous statements regarding telephonic "threats" that were allegedly made by me.  I look forward to ending this matter in a professional manner. Thank you for your assistance, it is greatly appreciated.
  Sincerely,

  *********************

  Business response

  05/09/2024

  We decline your request. *** charged you $5.00 a foot to fill cracks. Charged you for 25 feet. You claim we only filled 9 feet. That 9 feet was all that we were able to fill in the grout joints. Therefore that leaves 16 feet of cracks that were through the pattern that could not be filled. 16ftX5=$80.00. You will be receiving a check for $80.00 dollars for the cracks we could not fill and not a dollar more.  We finished and completed everything else per contract. 

  Customer response

  05/13/2024

   
  Complaint: 21657695t
  I am rejecting this response because:  The offer of $80 is grossly insufficient to compensate for the contracted crack repair work that the contractor has refused to honor.  We paid this vendor $1,300 to repair 25 feet of cracks, additionally even the repair work that was completed by the contractor is cosmetically less than satisfactory - see attached picture.  Therefore, we have decided to reject this attempt to settle this matter for the De minimis amount offered.  Our previous settlement offer will expire May 20, 2024, and if not settled by then we hope the vendor will agree to arbitration/mediation bring this matter to a satisfactory conclusion.

  Sincerely
  

  *********************

• Initial Complaint

  04/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed contract with Charlotte County Painting & Resurfacing on June 22, 2023, for resurfacing of pool deck and lanai with a deposit of $645 (total cost of project is $6,345). Projected start week was "late December". Had I known at the time of signing the contract in June that the project would not be started in "late December" and had known the subsequent changing of start dates six (6) times, I would have canceled the contract within the three days stipulated in the contract. Since the projected start week of "late December" was not met, it is a breach of contract. On March 8, 2024, the owner offered to refund $325.00 of the $645.00 deposit. I declined his offer. Said he paid a commission to the "salesman". I never interacted with a salesman - I called the company for an estimate. The man came out to do the pool deck and lanai measurements and subsequently identified himself as an "estimator". During the nine (9) months communicating with the estimator regarding the ever-changing project start dates, I was told by him at one time that it would not be a problem getting my deposit back when I asked for the deposit to be returned. He stated that it usually takes 2 weeks to receive the deposit refund. I relied on the "late December" projected start week when I signed the contract and the constant changing of the start dates was unacceptable. I want the full deposit returned.

  Business response

  04/10/2024

  I spoke with the ***** in March when she called me. She asked when she was being started. I advised that she was on the schedule for the next week. She said forget it that she wanted to cancel. I told her that was fine. She said she wanted her deposit back. I advised her that she signed a contract with us and that after 3 days it's non refundable. It's ****** states that in our contracts. I told her why are you canceling now when you are starting in 3 days. She said because we moved her date in the past. I told her we give a projected start date due to weather and unforseen circumstances. She had her attorney call me. I told him after subtracting our salesman pay and fees we could give her $325 back. He said she declined the offer and that he was closing his file with her. Again it's a nonrefundable deposit after 3 days. States on our contract. And start dates are projected because of unforseen circumstances and weather. 

  Customer response

  04/11/2024

   
  Complaint: 21546280
  
  I am rejecting this response because:
  

  1. I called the owner on March 18 and asked for my deposit to be returned not when I was being started. His statement is not true.
  
  2. I had been told 7 different start dates hard to believe I was on the schedule for the next week when I had been on the schedule 7 different times in the last 9 months. Also, the last date I got from the estimator was March 20th so according to the owner, it was changed to next week once again.
  

  3. I relied on the late December *********************************************************************************************** fact, the estimator told me he wouldn't be surprised if the job was done around Thanksgiving. I have a text message from the estimator stating it would be no problem to get a refund, that it usually takes about 2 weeks. I scheduled appointments even surgery around the numerous start dates. It's questionable that a start date could not be found within the six months after signing the contract and certainly in 9 months. I can only guess the reason that I am not getting a refund is that I am a female and a senior. Other complaints against this company has resulted in the deposits being returned.
  
  4. I did not have an attorney call him. The person was from the Attorney General's Seniors vs. Crime Program, which helps consumers resolve individual disputes. When I refused the owner's insulting offer to refund half of my deposit, the person closed his file since the dispute was not resolved. The ************************* has referred my complaint against Charlotte County Painting and ************* **** to several different agencies.
  
  5. I did not have any interactions with a salesman - only an estimator. I called for an estimate for the resurfacing of the pool enclosure deck and the lanai. There was no salesman.
  
  6. Again, had I known at the time of signing the contract that the stated Project Start Week of late December was not accurate and that the start dates would be changed 6 more times, I would have canceled the contract after 3 days. Apparently the company schedules projects 6 months out so the contract can't be canceled in the 3 day grace ****** noted in the contract.
  
  7. Since the owner did not meet the stated time frame in the contract, the owner has breached the contract and needs to refund the full deposit. The deposit was a little over 10% of the cost for the project. Project was not started as stated in the contract.   

  
  Sincerely,
  
  ****************

  Business response

  04/11/2024

  The customer paid $11 over her deposit, if she would like that back we can send her a refund for $11. Not one single person has ever complained and that had resulted in us giving them their deposit back after the 3 day cancellation period. Actually, when people behave like this and threaten us with attorneys, we definitely do not want to break our company's cancellation policy. It is ridiculous to suggested that we would discriminate against women or anyone else for that matter. For your information a minor woman is writing this write now and owns half of this business! We told the customer she was on the schedule for the following week and she refused to allow us to start the work as contracted. This compliant is frivolous just like all of the others on here. Everything is clearly stated on our contracts for the customers information. Also, an estimator and a salesperson are pretty much one in the same. They also have zero authority in our company to ever ***** a refund without administrative approval.  

  Customer response

  04/12/2024

   
  Complaint: 21546280
  
  I am rejecting this response because:

  Owner breached the contract by not starting the work as stated in the contract.  I am entitled to a full refund.

  To refresh the owner's memory, the following is from the Better Business Bureau complaint section:
  

  Complaint:20321614
  
  I am rejecting this response because: The response is completely incorrect.  I have uploaded the contract where no where it says the deposit is nonrefundable.  It does say we can cancel the contract if work had not been done in 30 days which is what we did. The start date was supposed to be the end of May/Begining of June. Never did they call me to let me know they were behind in their work and would be pushing my dates out.  I had to contact them and each time I did they would tell me my dates where pushed out.  I told them I needed this done by July 1st and they said they would get it done.  Once again, they never showed and never called so I cancelled.  I asked for my deposit back and she told me it would be in the mail Monday July 3rd.  After not receiving the deposit back by July 17th I contacted them and let them know I would be filing small claims and filed the complaint with the BBB.  Not surprising to me they are lying about the whole transaction. The representative I have been dealing with is rude and should not be dealing with the public.
  
  
  Business response
  08/01/2023
  Attached is a copy of the text, dated July 13th, about sending the refund check. The check was cut and sent the next day. We were unaware of the BBB complaint until the 18th., a day before the check was cashed (see attached).
  
  
  Sincerely,
  
  ****************

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired Charlotte County Resurfacing to resurface our lanai that was damaged by hurricane ***.When the sales person from this company came to our house.We told him we wanted the lanai the same way it was. They took it upon themselves to change the color from what we had.They also painted around the pool and thats not what we asked for. When they messed our lanai up I contacted the owner and explained that was not what we asked to have done.We were told by Kevin the owner over and over again they would be over to repair it.Several months later which was this January Kevin told me he would be by our house on January 27th ****. He never showed up so I texted him letting him know this was getting to be very frustrating.His response to me was he sent me a picture of p*** and said s*** happens! And told me to go somewhere else.Two of his workers showed up on January 30,****.They began painting the step you walk on to get in and out of sliding doors. My husband told them thats not what was down there and we want it like it was. There are also multiple cracks that were not there. I attached pictures. The owner texted me and told me they just spent $250 on paint and they were not coming back here.Now we have to hire another company to try to fix the mess they made. Very unprofessional and undependable company !! The year before the hurricane we had our deck completely redone and it was not cheap and this company ruined it.Ive read other reviews and this company does not get very good reviews. Its frustrating people can get away with things like this!Sincerely,***********************

  Business response

  01/31/2024

  We were contracted about a year ago to color this pool deck. We do not pick any colors ever. The homeowners pick color. We show them the colors on the deck and then proceed. About one month later after it was completed **** messaged me and told me her husband didn't like the color. I told her we did exactly what she wanted. **** and her husband do not talk to each other we believe as they both want different things. We told **** we could paint it one solid color for her. She said yes. We sent her a photo of what the solid color looks like and she said "looks Great"  she picked a color. I confirmed the color with her twice. We purched the color and started to paint. Her husband came outside yelling at our crew. Saying this is not what he wanted. I have all the texts between me and his wife and will attach them. I told the crew since he was being rude and yelling to leave. I sent the wife a text advising that this is what she picked and we just spent 250 dollar on the color to help her out since she didn't like the first color a year ago. I told her she wasted 2 days of our time and that we were not coming back. 

  Customer response

  02/01/2024

   
  Complaint: 21226863
  
  I am rejecting this response because: The reason we disagree with Charlotte County Resurfacing and Painting is when they came out to give us an estimate to repair the lanai we told them we wanted it the same way and the same color it was. We had the lanai completely redone the year before the hurricane which cost us over $9000.00. Charlotte County choose the color they used. They also painted around the pool and steps leading into our sliding doors going into our house. We did not have paint on the steps it matched the rest of the lanai.We contacted the owner Kevin and explained this was not what we wanted. He said he would make it right. Months and months went by and we kept being told they would be by our house to repair the job yet no one ever called or showed up. Finally last week I called Kevin again and he finally sent 2 guys out here. They began painting the steps going into the house. My husband went out and talked to them and told them that is not what we wanted done. They in turn called Kevin the owner and he told them to leave. There was also suppose to be something put into the material for the lanai so it wasnt slippery. Multiple times company we had over did slip on it.we were also charged more for that product.We were very happy with the color our lanai was and definitely did not ask them to change it or to paint around the edge of the pool and steps. So now we paid $9000.00 for the lanai to be done before the hurricane. We paid Charlotte County $4335.00 to repair the lanai. Now we have to hire someone to come out here and make this right which will be thousands of more dollars.The entire lanai and steps have to be sandblasted and redone and stained not painted.   We are senior citizens and feel like we were taken advantage of.If Charlotte County would of done what we asked in the first place we would not be in this situation.The owner Kevin is very unprofessional and hard to deal with.
  
  Sincerely,
  
  ***********************

  Business response

  02/13/2024

  We only had a contract with this customer to recolor the deck, and we did everything we said we were going to do in that contract, which was in December 2022. They paid for the job in full. Then months later, they had work done inside their pool, and those people ruined the color/surface of her deck, so we offered to recolor the surface for her for FREE. We never even had a contract with her to do this FREE work. We told her we would recolor it for FREE to whatever color she wanted because apparently she didn't like the original color she picked back in December 2022. Please see the attached messages showing that she picked the color, NOT us. This complaint is ridiculous and frivolous and should be removed, as we were only trying to help her out and provide a FREE service to her and never even had a contract to recolor her deck for her. 

• Initial Complaint

  07/18/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed a contract with this company in January to resurface our pool deck. The original date of service was supposed to be the end of May/beginning of June. Without any communication our dates were pushed out twice. After more than a month I requested the service be cancelled and for them to mail my deposit back. I was told twice the deposit was in the mail and I still have yet to receive it. Communication with this company is very rude. They really need to work on their customer service. I am now having to file small claims.

  Business response

  07/18/2023

  We signed contract on January 9th with a projected start in June. We do not give dates as delays happen. She was told we were behind. We offered her money back and she said "no just get it done" as time came closer she said she needed it done by July 4th. Told her we would try. We have a written signed contract with ************************* that states it is a non refundable deposit. I told her I was on vacation but would get with my office staff to get her a check for her nonrefundable deposit because we choose not to do work for people like her.  Her check was written on July 12th and put in the mail on July 13th from ****** in our office. ****** made it clear that  she thinks she is more important than all our other  customers and does not care about anyone else beside herself and her job. Therefore we are the ones who offered and sent her the deposit back not the other way around. This check was written and sent in the mail prior to this complaint. 

  Customer response

  07/19/2023

   
  Complaint: 20321614
  
  I am rejecting this response because: The response is completely incorrect.  I have uploaded the contract where no where it says the deposit is nonrefundable.  It does say we can cancel the contract if work had not been done in 30 days which is what we did.  The start date was supposed to be the end of May/Begining of June.  Never did they call me to let me know they were behind in their work and would be pushing my dates out.  I had to contact them and each time I did they would tell me my dates where pushed out.  I told them I needed this done by July 1st and they said they would get it done.  Once again, they never showed and never called so I cancelled.  I asked for my deposit back and she told me it would be in the mail Monday July 3rd.  After not receiving the deposit back by July 17th I contacted them and let them know I would be filing small claims and filed the complaint with the BBB.  Not surprising to me they are lying about the whole transaction.  The representative I have been dealing with is rude and should not be dealing with the public.
  
  Sincerely,
  
  *************************

  Business response

  08/01/2023

  Attached is a copy of the text, dated July 13th, about sending the refund check. The check was cut and sent the next day. We were unaware of the BBB complaint until the 18th., a day before the check was cashed (see attached).

• Initial Complaint

  03/04/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contacted the company 11/1/21 to perform work on my drivway and pool deck. At this time they required a $950.00 deposit and payment of $4,100 upon starting and $4,100 on completion. After that for the next three months they kept changing the start date several times (at one point, once a week). I sent a registered letter (certified mail receipt requested) on 2/18/22 canceling the project and requested the return of my funds. They never signed the receipt. I have not received the $950.00 nor have I been contacted by this company and at this tine am asking for your assistance.

  Business response

  04/08/2022

  Business Response /* (1000, 5, 2022/03/04) */ We never received any letter from the homeowner. He sent me an email on 03/01/22 that I will attach and I sent him an email back on 03/01/22 attached. He requested a refund with a threat and we kindly told him we are processing it. We never gave him a start date only an approximate date. We were scheduled to start on a Friday and he canceled us the day before. We are happy to return this customers deposit and stated so by email on 03/01. This complaint was handled and addressed before he contacted the BBB. Consumer Response /* (3000, 9, 2022/03/10) */ I have not received my $950.00 payment made on 11/1/21 nor did I receive any phone calls until the next day after sent a registered letter on February 18, 2022 requesting a refund. At that time they wanted to schedule a start date and again requested a refund. Business Response /* (4000, 11, 2022/03/11) */ We met with your wife Feb 14th Monday at your front door. Told her we would start Thursday or Friday Feb 17th or 18th. She said she didn't know anything about it and her husband was dealing with it. You called Dan Thursday Feb 17th and canceled. I called and spoke with your wife Friday Feb 18 to confirm. You filed a Better business complaint on Monday feb 21st saying you did not get your refund back yet. This is a false complaint. We already emailed back and forth stating you were getting your non refundable deposit back. Not sure what you don't understand. I attached our email conversations in the last email. Your refund was processed and sent via usps. I'm not a magician and could not get your refund to you in 24 hour's after you canceled.

• Initial Complaint

  01/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a contract from 6/14/2021 for work that was to be done in September 2021. They have a 10% deposit They told me in October 2021 they would be here in 3 weeks and I have not heard from them since. They have not returned any of my numerous calls

  Business response

  01/27/2022

  Business Response /* (1000, 5, 2022/01/10) */ We spoke with these homeowners a couple weeks ago and advised we were running behind due to materials shortages and employees out sick with covid like the rest of America. They said they understood and that was my last contact with them. They have us a $235 dollar deposit. A refund check will be in the mail tomorrow as we no longer wish to do work for these people.

• Initial Complaint

  10/05/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In Feb, 2020 we had our driveway done by this company. The project was warranted for 3-5 yr written on the contract. In May of 2021 areas of the edges had chunks of the overlay breaking off & cracks. Their estimator came to inspect the problem and wrote up a contract to correct the problem. We would pay $165.00 at the time that the repair was complete. Throughout the summer, I contacted the estimator who said repeatedly that the work would be done - but a time frame was never set. The estimator would say "I'm passing this to the boss". I have the texts of all of my effort to have this done. I also have photos of the problem. On Oct 4, 2021, I tried to reach the estimator only to fine that he had left the company and he advised me to call the owner. I did call and he called me back -- being very rude and inappropriate -- challenging me when I said I was going to contact the BBB. He also said "there is no warranty" - yet I have that in writing on the initial proposal/contract.

  Business response

  10/12/2021

  Business Response /* (1000, 5, 2021/10/06) */ We went out and took a look at the driveway. Where the driveway meets the new asphalt in the trailer park it is cracking. We advised her that we can not help that it is shifting where it meets the road. Advised her we could cut an expansion joint between the asphalt and her driveway. We gave her a price for that and a price to repair a crack. All of these items are not covered under the delamination warranty. She agreed to the cost. We were never available at the specific time and day she wanted to have this repair done so we have not made it there. She has called the estimator and left rude comments. We have chosen not to do any further work for this customer outside or warranty work. She called me and said if we did not come and do it she would call the BBB. I told her to go ahead and call and that would not change my mind. That was not a challenge to her just told her the truth. Her driveway was a painted surface and under warrany it also states "manufacture will not warranty its products if and when applied over a previously coated surface" she was not charged for a paint removal and only charged to go over her surface. Even with this complaint we still choose not to do any further work for this homeowner unless it is warranty work. Thank you. Consumer Response /* (3000, 7, 2021/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from Charlotte County Painting & Resurfacing, Inc. is unacceptable and untrue. First, the owner, Kevin, never accompanied the estimator, Jason, on May 25, 2021 to evaluate the repairs needed. I was the only person with Jason that day. That is probably the reason Kevin never saw our popular, gated community. On May 25, Jason wrote up a Proposal/Contract for the repairs, with a cost to us of $165 when repairs have been finished. A conversation between Kevin and Jason occurred on text on May 26, 2021 - in which Kevin agreed to the repair (see the attached text). On the initial Proposal/Contract written 12/31/2019 by Jason, the Warranty stated "3-5 years" and the "box" below the Warranty area, was not checked. Please look at the 12/31/2019 Proposal/Contract to verify this. I did give Jason the date of Jun 2-9, 2021 as a possible time for repairs as we and our car would be on vacation - making it more convenient for the workers. There had been no work on the driveway when we returned. By July 22, 2021, still no work on the driveway, nor any contact from them re: scheduling a time for repairs. The text back from Jason was "I've sent this to the boss". That was Jul 22, 2021. Never did the company contact us to set up a time for the work to be done. When I texted Jason on Oct 4, 2021, he stated he had left the company "a couple months ago" (see text attached). Business Response /* (4000, 9, 2021/10/08) */ I never said I was there "we" was used as our company. The items our estimator looked at advised me it is non warranty items. Sent photos to the office email and I agreed. He gave her a price to repair. We never collected any money for the repair. We could not meet on her specific dates while she gone to accommodate her so she became rude. We as in our company have chose not to do any further contract work for this customer. Again if it falls under her warranty we will do warranty work for free if anything happens. Until then again we choose not to do work for rude customers. Thank you.

• Initial Complaint

  09/13/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  MARCH 29, 2021 STARTED JOB (RESURFACING DRIVEWAY AND BACK PATIO). APRIL 5, 2021 DANIELLE CAME TO PICK UP FINAL PAYMENT (4,260.00 DRIVEWAY & PATIO) AND SAW BUBBLES ALL OVER DRIVEWAY. SHE SAID THEY HAD USED A DIFFERENT MIX AND IT CAUSED THAT PROBLEM. THE DRIVEWAY HAD TO BE REDONE AGAIN. APRIL 8-11, 2021 DRIVEWAY WAS RETEXTURED AND PAINTED. WE DID NOT DRIVE ON DRIVEWAY FOR 7 DAYS TO MAKE SURE IT WAS CURED. MAY 14, 2021 NOTICED BOTTOM OF DRIVEWAY HAD SEVERAL AREAS OF MISSING PAINT. THEY HAVE COME OUT TWICE TO "TOUCH UP" AREAS. THE TOUCH UPS DO NOT LAST A MONTH BEFORE THE PAINT IS MISSING AGAIN. I HAVE TRIED CONTACTING THEM FOR THE LAST MONTH AND HAVE GOTTEN NOWHERE. THIS JOB WAS DONE 5 MONTHS AGO AND HAS BEEN NOTHING BUT A BAD DECISION. IGNORING A CUSTOMER WHO HAS PAID A LOT OF MONEY FOR A JOB THAT WAS NOT DONE CORRECTLY IS NOT THE WAY TO RUN A BUSINESS. WE JUST WANT A DRIVEWAY FIXED PROPERLY.

  Business response

  10/06/2021

  Business Response /* (1000, 6, 2021/09/20) */ We did do the driveway and patio for this homeowner with the same mix we always use. We suspected a problem was occurring under the driveway slab like moisture Emmitting through the slab which cause air gassing through 2 coats of concrete 2 coats of paint and 2 coats of sealer. This did not happen in the back patio. Same mix same sealer same application. Regardless we did the entire job over again at zero cost. After the job was completed a couple months later they called. We inspected and was determined it was the kia vehicles tires leaving marks and even stuck to the seal coat and removed some color. We told them what it was and touched it up. They called again about the same thing. We went out and touched up the spot that the one vehicles tires caused again. We told them again that they must be an off brand really cheap tire to be causing this problem. They called a third time and we were closed due to covid for 14 days. That is the only time nobody responded to them. They day we went back to work they were contacted and the next day we received this complaint. We went out again and its the same thing with the same vehicle. We contacted the general manager from sherwin williams who supplies our stains and sealers. They inspected and also said its either the tires or something is going on with moisture under the driveway slab. He said he was going to run some test and get back with the homeowners. We are waiting for the results. Although myself and the manager believe if they get a different set of tires they would avoid any further problems. Consumer Response /* (3000, 8, 2021/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will address this response to Danielle, since I have never met or dealt with Kevin. You came to pick up final payment and saw all the bubbles over the driveway and back patio. You immediately called Kevin and to see why this was happening and he stated that they had used a different mix. You said I don't know why he would change products. We use what we use, because we know it works. As far as doing the whole driveway over at no cost, well the bubbles were not due to a problem with the driveway, it was the application. I wasn't so concerned with the back patio area, because we don't drive on it. The back patio still has bubble in it, oh and a hand print from one of the workers. It was not months later when I contacted you to tell you about the areas of missing paint. It was one month later! I have dates and detailed notes since the job was started. Regarding the tires on the Kia...The tires were purchased in January of 2021. That so called off brand you are claiming happen to be Goodyear tires, who have been in business since 1898. They were not inexpensive! Getting a different set of tires will not solve the problem, but if you would like to buy me some new ones just to see, I would be more that willing to give that a try. Ultimately, we just want our driveway to look the way it is supposed to...not with missing paint all over it. Business Response /* (4000, 13, 2021/09/21) */ Again regardless of the issue we did the entire job over for you. It was not the mix it has something to do with the driveway. The tires on the Kia are causing the problem. That is the only vehicle that is causing the problem and leaving black marks all over the driveway. Modern day science and a little common sense will tell you that's the problem. As stated in the last response every time there was a problem we went back out told them what the problem was and touched it up. Again as stated in the previous statement the regional manager from Sherwin William's has been out and looked at the situation. We do 300 driveways a year with their materials and don't have this problem. They are looking into the situation and will determine if it is a product failure or not. We are awaiting the findings as should you! Business Response /* (4000, 14, 2021/09/21) */ Hi *****, When I came out to see the driveway with the bubbles yes, I thought maybe it was the mix since it was a different mix (which we have used in the past with no issues) and that is why we redid the driveway with our old mix. After us redoing the entire driveway with our old mix that fixed the bubbling issue. The issue with the bubbles was fixed and your current issue with the peeling paint are two different issues. If you look at your back slab (or your neighbors across the street driveway who we did a week later with the same process and products) I am sure that none of that paint is peeling. Some bubbles from the sealer are normal but not a ton of bubbles that is why we redid your driveway. As far as the handprint on the back slab if you would have brought it to my attention, we could have fixed it, just like we did with the driveway bubbles. We have offered to fix the driveway with painting it again and you do not want us to do that. At this point we are waiting to hear what Sherwin Williams has to say about the peeling paint. It is very possible that this is a moisture issue under your slab making the paint peel or possibly your tires, but we will let Sherwin Williams give their opinion on the peeling paint. I am sorry this is happening with your driveway; it is a rarity we have issues like this. As you can see across the street with their driveway, they are not having any issues with peeling paint. Also, every time you have told us about the peeling paint we have come out and touched up the paint for you since we are not sure why this is happening. -Danielle Consumer Response /* (3000, 16, 2021/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have never once stated anything about black tire marks, the problem is the paint coming up. I am not concerned about my neighbors driveway either. My only concern is how my driveway looks. Sherwin Williams came out 9/15/21. He stated that he would be out following week to do a moisture test. We left him a message on 9/22/21 and are waiting for him to call back to see when he will be doing test.

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