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Business ProfileforTop of the Line Motors and Transmissions LLC
At-a-glance
Overview
Products & Services
Business Details
- Location of This Business
- 13415 Lynnetree Ln, Riverview, FL 33579-1801
- BBB File Opened:
- 10/6/2021
- Years in Business:
- 3
- Business Started:
- 3/5/2021
- Business Incorporated:
- 2/12/2021
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Aaron Remaley, Managing Member
- Mr. Joseph Lucent Jr., Managing Member
- Contact Information
Principal
- Mr. Aaron Remaley, Managing Member
Customer Contact
- Mr. Aaron Remaley, Managing Member
- Mr. Joseph Lucent Jr., Managing Member
- Additional Contact Information
Phone Numbers
- (813) 734-7328Other Phone
- (813) 734-7328
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
8 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
don l
07/27/2023
Top of the Line Motors and Transmissions LLC Response
08/15/2023
Donald's case is quite unique, to say the least.
Similar to other companies in the business of selling remanufactured motors, we do not provide guarantees for turbos, electronic parts such as glow plugs, or sensors, as well as injectors.
It is crucial to understand that in order to activate any warranty, registration is required. Our warranty follows the same principle. Both registration and installation need to be completed within 10 days of delivery. This is of utmost importance to ensure the motor remains free from debris or any potential damage that can occur by leaving it on a pallet, in or out of the shop.
This is key.
As Donald got his motor on 9/23/22 and did not have it put in till the week of 11/28/22 two months later.
The importance of timely registration and installation becomes evident in Donald's case, particularly regarding the issue with his turbo.
He claimed to have bearing failure. So we paid over $600 to have the turbo sent in and back for warranty coverage to Garrett, the manufacturer.
Upon inspection, Garrett found that the warranty could not be honored due to the presence of foreign material in the oil that passed through the bearings. The presence of debris caused marks on the bearings, indicating that the engine was started with contaminants. Garrett attributed this to negligence of the mechanics responsible for the motor installation and initial start-up.
It is our belief that this situation arose because Donald waited for two months before installing the motor, leaving it sitting on a pallet in the shop. Luckily when we shipped it back we got shipping insurance as UPS dropped the box on the way back and racked the casein so we were able to get the full amount to replace the turbo.
The invalidation of Donald's warranty is largely attributed to the factors mentioned. If Donald had installed the motor within the specified timeframe and registered the warranty, any arising issues would have been promptly addressed without complications. It is worth noting that our warranty is supported by reputable companies such as UPS Capital and AIG, who typically stand behind such claims.
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