Business ProfileforCardel Homes

Signed first closing (construction loan) with Cardel that included pool/decking install on 4/26/21.Final closing on home on 6/23/2022.Prior to official closing on home we documented with Cardel that the travertine decking was an issue due to stains/uneven stones starting from March 2022.During the closing of our home we had a walkthrough and documented with Cardel that the travertine decking was an issue due to stains/uneven stones and they promised to fix it.After the closing we followed up regularly and Cardel maintained that it was the pool vendor who needed to fix the issues. Cardel made arrangements with pool vendor to fix issues with travertine decking by cleaning the stone with an unknown solution and later coming back to replace it after cleaning it was unsuccessful. The stains and mold kept coming back progressively worse.The pool vendor seemingly pushed back on Cardel that there was greater issues beneath the surface such as structural and material related issues.The decking is under warranty with Cardel as it was included with the build of the home. Cardel acknowledged that water damage/materials underneath the stone are the likely cause to the stones surface. After countless emails over a 8+ month time, Cardel refuses to provide warranty paperwork and replace the stone/repair underneath it. It is evident that the problem lies beneath the surface and the stone above it is irreparable now.After 8+ months of back and forth emails, phone calls, and visits; there has been no resolution. We would appreciate Cardel take appropriate corrective action to address the root cause of this issue. At this point we are well beyond another cleaning which has been done 3 times already to no avail. This would mean hiring a decking specialist to replace the entire deck and repairing/replacing the materials underneath the deck the appropriate way so that the travertine laid on top does not suffer from damage. Another alternative would be complete reimbursement so that we can make the necessary arrangements to repair the damage.