Business ProfileforMattamy Homes

This has been the worse experience ever, I bought a Mattamy home at Avea Pointe in April 2022 in Tampa FL. I've been dealing with the warranty dept since June 23rd, 2022. in regards to my leaking shower. The shower pan was not properly installed and is causing water leakage behind my tile and into the wall. It was impossible to get an answer from anyone until I reached out to the VP via LinkedIn. It has been 56 days since I used my shower in my new home. This is insane. The warranty dept sent DriRite to conduct an investigation and report back to Mattamy. I have requested a report from DriRite and was informed that they can't release it to me because Mattamy paid for it and need to approve it. I have been asking for some answers for over 2 months until I reached out to the VP, and then everyone started responding to my emails. Now the problem is that they can't get the right tile to start the repairs. OMG, it's a plain gray tile from HomeDepot and can't be the reason I have not used my shower for almost 2 months. The lack of communication and lack of urgency, and care is mind-blowing to me. This is not a piece of plastic I bought at Walmart for $10, this is my home, and I would like to enjoy it. I want someone to take control and get this resolved asap and understand how stressful this has been for our family. I have not received an explanation, plan, or possible timeframe for a solution from anyone in this company. Extremely disappointed.

Thank you for your feedback. Please rest assured that the issues you state in your review are not standard for Mattamy as a whole or your community specifically. Our customers' satisfaction is a top priority for us, and we apologize that your experience did not align with what we strive to deliver each and every day. We have passed your feedback on to our management team in Tampa who will be contacting you to address any remaining items that may be outstanding.