ComplaintsforSouthwest Florida Rheumatology LLC
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Complaint Details
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Initial Complaint
10/29/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had an appointment on 10/26/21 at 1:45 PM eastern time. I showed up at 1:52 PM and was told by a receptionist that I was too late to be seen. The office waiting room was empty, and I was only 7 minutes late. This business is now billing me $50 for a missed appointment.Business response
12/02/2021
Business Response /* (1000, 7, 2021/11/11) */ "We are so sorry to hear that this was your experience. Our office policy is to reschedule patients who show up for their appointments after a grace time period has passed. This is to respect and adhere to timeliness of appointments that follow. Given that we are a medical office we wish to keep comments general for the privacy of the patient. We are happy and willing to discuss this matter directly and are always open to learning and growing from these experiences to continue to improve delivery of patient care."
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.