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ComplaintsforHarrells Stars
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Complaint Details
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Initial Complaint
09/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had used ********************** tax preparation services in the past. This year due to extenuating circumstances I had filed an extension of my 2022 federal and ******** taxes. I paid ****************** $500 through Cashapp on 5/2/22 prior to his tax preparation. ****************** prepared a draft of what he would be submitting on my behalf after I calculated and provided all of my income and expenses. I had requested to go over some of the draft numbers to see how he had obtained them. This call took place on July 26th 2022. After we reviewed everything and my questions were answered, I verbally gave the okay to submit my taxes and informed him of the urgency for my refund since I was due to give birth the next week. He said he understood and would prioritize my taxes and submit them the next day. To confirm the taxes were submitted I reached out to him via phone and text message on 8/1, 8/2, 8/4 (called 5 times), 8/6, 8/7, 8/18, 8/23 (phone and email), 9/6, and 9/19 with absolutely zero communication since 7/26. This has delayed me obtaining my refund for medical expenses as well as personal bills, putting me in a financial rut. I am in a position where I have been unsure whether to just go ahead and file since I have no way of confirming if he has already done so, which would lead to a duplication and confusion with the **** I am looking for communication from ****************** as well as a refund of the $500 since I now have to file the taxes myself.Initial Complaint
09/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
******* stars was hired in 2021 to assist with the *** loan process and to complete and amend taxes for the year 2020 as well as complete 2021 taxes. In regards to the *** assistance ******* stars directed me to fill out forms and contact the ***. He also state he would contact the *** on my behalf. There were numerous times, that documentation hadn't been filed, promises were not met, and deadlines were missed by this company. Additionally, Harrells stars was hired to complete the taxes for the 2021 year, he was readily contactable until funds were paid via Cash App. Afterward, attempts to contact him were met with zero response numerous times or various excuses and promises of why things were not completed or when documentation would be completed. Since July I've contacted ******* stars through phone, voicemail text message, and email with no reply. I am requesting contact and a refund of payment for the *** loan and tax services that were not rendered.Initial Complaint
04/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Harrell's Stars has prepared my taxes for years. I paid then via Cashapp on May 3, 2021 and they still did not prepare my taxes. I have reached out plenty of times via email and text message. I have requested my refund via cashapp and they declined it.Business response
04/25/2022
Business Response /* (1000, 8, 2022/04/25) */ ***Document Attached*** Reply Letter Attached. Thank You Consumer Response /* (2000, 15, 2022/05/26) */ Harrels stars has fixed the issue. Everything is good to go
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.