ComplaintsforJohn C. Cassidy Air Conditioning, Inc.
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Complaint Details
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Initial Complaint
04/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a new HVAC unit In April of 2021 and have had ongoing problems with it Fist the condenser needed replacement Then the **** thermostat stopped working and I was told I needed a new thermostat I purchased a new one and they installed it and it blew again This time the diagnosed that I needed a new electronic board The part was under warranty but the labor charge was over $400 I had to also purchase a new **** thermostat for another $200 After the board was installed the third new thermostat blew They came out and determined that a low voltage wire was crimped and repaired that That seemed to do the trick I spent over $1000.00 on a new HVAC unit and **** Cassidy refused to consider and good will what so ever They came out last week to service the same unit and i explained to the technician the we had a unusual amount of water in the drip pan They checked it out and said everything was fine Last night I see water dripping from my kitchen ceiling under the unit The drip pan was overflowing and leaking the the wood for in my kitchen ceiling Still waiting for the 24 hour emergency service to arrive ************ does not care about there customers When I was disputing some of the charges it took a month for me to speak to a person with authority and I was denied any good will again This is just the wrong way to do businessBusiness response
05/01/2023
We called ********************** addressed his issues and have corrected and refunded him. We reinstated his maintenance agreement and he is still a Cassidy Care customer.Initial Complaint
08/21/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I signed for a Cassidy Care program contract for one year at $220.00 and it was paid to ***** "*****" ********* on 5/21/2021 by credit card. Before the 2021-2022 contract expired, I cancelled the renewal with the company. In August, ************ Cassidy's accountant ********************* sent me a bill for $220.00 and I emailed him to get an explanation about the charge. He acknowledged that I cancelled but refused to explain why I still owed $220.00. Instead, ********************* sent me a letter that he would send it to collection if I didn't pay. I cancelled my contract which is allowable by either party and it's not fair the way that the company is threatening to send me to collection.Business response
08/22/2022
This was a miscommunication and *************** does not owe anything. My office called her this morning to discuss.Customer response
08/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Contact Information
Serving Palm Beach, Martin & St. Lucie County
Riviera Beach, FL 33404
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.