Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

1 Stop Generator Shop, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business Profilefor1 Stop Generator Shop, Inc.

    Electric Generators

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3520 Investment Ln STE 104, Riviera Beach, FL 33404-1774
    BBB File Opened:
    9/28/2007
    Years in Business:
    18
    Business Started:
    7/7/2006
    Business Incorporated:
    7/7/2006
    Type of Entity:
    Corporation
    Business Management
    • Mr. Jon Andio, President
    Contact Information

    Principal

    • Mr. Jon Andio, President

    Customer Contact

    • Mr. Jon Andio, President
    Additional Contact Information

    Fax Numbers

    • (561) 840-3323
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/20/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    This company has been hostile since they started working on my generator project. I have been misled, lied to, harassed, insulted and defamed by the company and its employees and owners. They installed a generator for the whole house. It has only been online working for a couple of months. Yet they refuse to warranty their work. Their excuse is that the part that broke "I bought separately". I paid for a whole house generator, I did not add or subtract parts. Everything was through 1 stop Generator shop. They also refused to continue the weekly monitoring that I have paid for in advance just like the maintenance contract. They threatened me with ruining my credit and turned me over to a collection agency, We are disputing $4000. They claim I have to pay for gas that I did not use. A gas company put gas in my new tank attached to the generator. It leaked out and when the gas company came to fix it they knew exactly where to look when they came to fix the leak. It was under a large paving stone below ground. No one cut it as it would be impossible. I then called and ordered and paid for gas to finish the generator job. Their inspector came out and showed me what to do and what was covered and what was already broken that he would get fixed asap. He also called billing before he left to verify that I had a Zero balance. Then weeks later when they refused to do maintenance or monitoring unless I pay their made up bill. To me this was extortion as I had already paid for two services that I was not getting from them. They will not ************* and or service my unit. I have a very expensive paper weight in my yard. They are unscrupulous in their business practices. What can I do?

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tracy H

    1 star

    12/14/2023

    If it was possible to give NEGATIVE Stars my review would be -3 stars. 1 Stop Generator shop included maintenance and a year of monitoring in the price when you buy a whole house generator from them. I have had my generator working for minutes and a part broke, the inspector was here and wrote up the order. They tried to charge me saying my sprinklers got into the sealed box. Funny the inspector did not mention that. Next they said a part that they installed was not under warranty because it was an outside purchase. (load ??) I did not purchase anything separately. I have no weekly monitoring anymore or warranty from them. They kept my money and refused services. They then threatened me with a made up bill to pay or else. Well they did not wait one day, they turned me over to a collection agency. I have a very expensive paper weight. That has broken my pool pump due to the load and the generator has NEVER been used. The worst company to deal with because of no accountability or customer service from the top down.

    Local BBB

    BBB Serving Southeast Florida & the Caribbean

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.