Business ProfileforEducators Inc. Private Christian Schools-(Eipcs)

Subject: Complaint: Refund Dispute with Educators ****To Whom It May ********* am writing to file a formal complaint against Educators **** regarding a refund dispute. On November 7, 2024, I submitted a request for a transcript transfer in the amount of $400.00 to Educators ****, along with an expedited processing fee of $50.00. Unfortunately, I mistakenly used the wrong credit card for the payment.Upon realizing my error, I promptly contacted Educators **** and was instructed by Ms. ***** to submit an email requesting a refund. Despite following the necessary steps, I did not receive the refund within the specified timeframe. After multiple follow-*** with Ms. ****** I was assured that the refund request had been processed and would take 7-10 business days to reflect in my account.However, the refund never materialized, prompting me to dispute the transaction with my bank. To my dismay, on January 19, 2024, the payment was reversed back to Educators **** by the bank, stating that no wrongdoing was found and services were rendered. This decision is baffling to me as I have not received any services or products from Educators ****Furthermore, in subsequent conversations with Ms. ****** she confirmed that Educators **** did not contest the dispute. This discrepancy has left me frustrated and disillusioned with the company's handling of my refund request.Adding to my frustration, on April 23, 2024, I spoke with Ms. ***** again regarding the refund. This time around, she exclaimed that a check would be mailed out, as I provided my home mailing address. Despite her assurances, I have not heard from her as she always stated that she would call back and never do, nor have I received a check in the mail.I firmly believe I am entitled to a refund, as no services have been rendered to me by Educators **** Despite my efforts to resolve this matter directly with the company, I have received unsatisfactory responses and a lack of accountability.