ComplaintsforEducators Inc. Private Christian Schools-(Eipcs)
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Complaint Details
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Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Subject: Complaint: Refund Dispute with Educators ****To Whom It May ********* am writing to file a formal complaint against Educators **** regarding a refund dispute. On November 7, 2024, I submitted a request for a transcript transfer in the amount of $400.00 to Educators ****, along with an expedited processing fee of $50.00. Unfortunately, I mistakenly used the wrong credit card for the payment.Upon realizing my error, I promptly contacted Educators **** and was instructed by Ms. ***** to submit an email requesting a refund. Despite following the necessary steps, I did not receive the refund within the specified timeframe. After multiple follow-*** with Ms. ****** I was assured that the refund request had been processed and would take 7-10 business days to reflect in my account.However, the refund never materialized, prompting me to dispute the transaction with my bank. To my dismay, on January 19, 2024, the payment was reversed back to Educators **** by the bank, stating that no wrongdoing was found and services were rendered. This decision is baffling to me as I have not received any services or products from Educators ****Furthermore, in subsequent conversations with Ms. ****** she confirmed that Educators **** did not contest the dispute. This discrepancy has left me frustrated and disillusioned with the company's handling of my refund request.Adding to my frustration, on April 23, 2024, I spoke with Ms. ***** again regarding the refund. This time around, she exclaimed that a check would be mailed out, as I provided my home mailing address. Despite her assurances, I have not heard from her as she always stated that she would call back and never do, nor have I received a check in the mail.I firmly believe I am entitled to a refund, as no services have been rendered to me by Educators **** Despite my efforts to resolve this matter directly with the company, I have received unsatisfactory responses and a lack of accountability.Business response
07/02/2024
First and foremost we are sorry for the inconvenience. But, The money way refunded EMMEDIATELY. but for some reason the bank sent it back to **. She is aware of this. She also disputed the charges and the bank did the same thing to her. We are now working on alternatives to get this money to her which is a process. We appreciate her patience in this matter but we will get her money back to her.Initial Complaint
07/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was told my diploma was accepted at any institution and college. Needless to say this diploma is not accredited. EIPCS refuses to return the $300 I spent and invested into this non accredited diploma.Business response
08/22/2022
Business Response /* (1000, 5, 2022/07/15) */ Sorry you are having issues enrolling in your school of choice. Unfortunately, no college or school (private or public) is required to accept any student from any high school, it is at the discretion of the school. Since there are thousands of high schools out there, fixing the problem can be as simple as sending the school information aboutus. With that being said, we told this student when a college does not except a school it's not because of Accreditedtion, it may be the college just doesn't know the school. We tell students in their graduation letter "if you have an issue with a college, please contact out legal department. They can send in our accreditation information or anything they need to verify us. This student would NOT let us help her being she was so upset and impatient. Therefore EIPCS has done their due diligence in trying to help. She is more than welcome to contact our school at anytime for further assistance.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.