ComplaintsforPlatinum Roofing & Construction
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Complaint Details
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Initial Complaint
09/11/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Our original contract with Platinum Roofing LLC is dated 12/20/22. Our new roof was installed and paid in full on 3/8/23 (for $27,201.43). Platinum Roofing (Brandyn Seburg and Gary F*****) are well aware that in the process of installing the new roof, the gutters have been damaged beyond repair. We have three estimates from gutter companies which have all noted the same problem; that being, the gutters are sagging, the drip line is apparent because they are pulled away from the house, every miter is leaking water around our home, and the downspout has been dented and chipped. We have sent pictures of the damage to Platinum Roofing via Gary F***** and have been promised numerous times that they (Brandyn and Gary) would come to our residence and observe the damage. They do not return our calls, nor have they come to our residence as promised several times to access the damage and rectify it. Also noted, at no time during our roof installation was there ever a supervisor on our premises to oversee our roofing project to see that the gutters were being detached correctly in order to install the new roof. As hurricane season approaches, we are sure that in time, the water that should be flowing away from the house will cause permanent damage to the walls and foundation of our home. My last contact with Gary F*****, on behalf of Platinum Roofing was two weeks ago, at which time he said he would contact Brandyn Seburg and return our call. We have not heard from anyone at Platinum Roofing to this date.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.