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Find a Location

Total Home Roofing has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforTotal Home Roofing

    Roofing Contractors
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    Total Home Roofing is headquartered in Central Florida, with 8 locations across the state of Florida. The information in this file is a reflection of all Total Home Roofing locations; customer reviews, complaints and the business' responses are compiled in this report and represent all 8 Total Home Roofing locations.
    See all additional business information

    At-a-glance

    Customer Reviews

    3.1/5stars

    Average of 135 Customer Reviews

    Customer Complaints

    263 complaints closed in last 3 years

    74 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/28/2008

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Total Home Roofing has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      597 Haverty Ct STE 40, Rockledge, FL 32955-3617
      BBB File Opened:
      6/27/2007
      Years in Business:
      19
      Business Started:
      5/23/2005
      Date of New Ownership:
      5/28/2021
      Business Incorporated:
      5/23/2005
      Accredited Since:
      3/28/2008
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Total Home Roofing, LLC
      • Total Home Properties, Inc.
      • Angi Roofing, LLC
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Business Management
      • Robert M. Donovan, Vice President
      • Laura Schepp, Administrator
      • Benton Atchison, CEO
      Contact Information

      Principal

      • Laura Schepp, Administrator
      • Benton Atchison, CEO

      Customer Contact

      • Robert M. Donovan, Vice President
      • Jessica Udeck
      • Jessica Coley
      • Paul Kessler, License Holder
      • Laura Schepp, Administrator
      • Nicole Lauer, Marketing Manager
      • Benton Atchison, CEO
      Additional Contact Information

      Fax Numbers

      • (321) 449-9115
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Hire a trusted roofing contractor to repair, replace roof

      Customer Complaints

      263 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/27/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      9/22/2022, Had a new roof install at a cost of $14,744. In June of 2024 begin losing shingles I called Angi Roofing they stated they longer do business in ******* but that they have a Roofing company that take care of their warranty work, ****** Roofing LLC, ******************* ***** from ****** Roofing came and took pictures on 6/14/2024 and stated they would send a copy of the estimate to Angi Roofing. Spoke to ************* on 6/26/2024 he had not gotten a response from them. I received a copy of the estimate from ****** Roofing $1555.00. I filed a claim as they requested
      Read More

      Customer Reviews

      135 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mark B

      1 star

      04/20/2024

      We had Total Home Roofing replace our roof in the fall of 2022. They did a nice job on the roofing yet forgot and left the 11 soffits open which allowed the access to the attic for rodents, rats. When I reached out the Total Home Roofing, I was told I needed to supply a report from the exterminator company. which I did, by sending over the contract, which spelled out the work to be performed. ********* made it clear they would not accept the contract I" needed to supply a report from the exterminator. To continue fighting this, would be useless as the rodents kept coming into the attic, so e moved forward with the extermination company. If you choose to use Total Home Roofing, make sure they complete the work, for us, it cost us an additional $1760. to clear the rodents and seal the roof soffits. For this reason, I DO NOT RECOMMEND Total Home Roofing, as they left us holding the bag.

      Local BBB

      BBB Serving Central Florida

      BBB Reports On

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