Business ProfileforRoyal Inn/Wellington Mall
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 675 Royal Palm Beach Blvd, Royal Palm Beach, FL 33411-7635
- BBB File Opened:
- 4/1/1978
- Years in Business:
- 46
- Business Started:
- 4/1/1978
- Accredited Since:
- 9/1/1978
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Partnership
- Alternate Business Name
- South Pacific Enterprises Limited Partnership
- Business Management
- Mr. Jess Santamaria, Managing General Partner
- Mrs. Victoria J. Santamaria, Administrative Assistant
- Contact Information
Principal
- Mr. Jess Santamaria, Managing General Partner
Customer Contact
- Mr. Jess Santamaria, Managing General Partner
- Mrs. Rhonda Ferrin-Davis, General Manager
- Mrs. Victoria J. Santamaria, Administrative Assistant
- Additional Contact Information
Fax Numbers
- (561) 795-1502Primary Fax
Phone Numbers
- (561) 793-3000Other Phone
Email Addresses
- Primary
- (561) 795-1502
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
KL C
08/19/2024
Royal Inn/Wellington Mall Response
08/20/2024
Thank you for taking the time to provide feedback about your recent stay. I sincerely apologize for the inconveniences you experienced,and I appreciate your detailed account of the issues.
First and foremost, I want to extend my deepest apologies for the cleanliness and maintenance issues you encountered, including the presence of cockroaches and the lack of a functioning TV remote. This is certainly not reflective of the standards we strive to maintain, and I assure you that your concerns will be addressed with our housekeeping and maintenance teams immediately.
I am also very sorry to hear about the noise disturbances and the issues with our front desk service. We aim to provide a comfortable and quiet environment for all our guests, and it's clear we fell short in this instance. I will investigate the situation with the front desk and work to resolve any communication issues.
Regarding your request for a refund, I would be happy to process a full refund of $268 for your stay but I have to get approval because it was a 2-night stay and we usually refund if the guest did not stay with us at all. We typically give a credit to come back in an upgraded room. Please allow a few business days for the refund to be reflected in your account or for next steps on a solution.
Once again, I apologize for the discomfort you experienced and any inconvenience this may have caused. Your feedback is invaluable to us, and we will use it to improve our services. If you have any further questions or concerns, please do not hesitate to reach out.
Thank you for bringing these matters to our attention,and I hope we have the opportunity to better serve you in the future.
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