Business ProfileforRim FX
At-a-glance
Related Categories
Business Details
- Location of This Business
- 190 Business Park Way STE 1, Royal Palm Beach, FL 33411-1724
- BBB File Opened:
- 12/8/2015
- Business Management
- Catherine Ysaguirre, President
- Contact Information
Principal
- Catherine Ysaguirre, President
Customer Contact
- Catherine Ysaguirre, President
- Additional Contact Information
Phone Numbers
- (561) 422-0272Other Phone
- (561) 422-0272
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
RA S
06/12/2024
Rim FX Response
06/13/2024
This woman sent her wheels to us through an Auto Repair shop who handled the taking off and the putting on of her wheels to and from her car.
WE did get it right the first time.....20 years in business, thousands of satisfied customers and you think we do not know that either she or the shop ruined the wheel. Her wheels were delivered in perfect shape otherwise the shop would have refused them. 2 Days after paying for the wheels that she picked up from a shop, she called and said there was a blemish, ****** had no problem fixing the issue she explained and sent pictures of which looked and sounded like the shop damaged the wheel but she does not want to hear that, she just wants to automatically get a partial refund for something we did not damage after fixing and she doesn't want to hold the shop handling the wheels responsible.. Why didn't she ask them to pay for it? She doesn't even mention them.....Kind of odd that she's put a bad review on ****** and now contacted you over 1 wheel out 4 that was damaged by this shop or her, she's really going the extra mile especially when she had the opportunity for us to fix it at no charge. She is not telling the truth, plain and simple.
Her only option is bringing the wheel back and we would fix what SHE or THEY did - I should not have to refund anything for damage someone else did to the wheel...
She just wants to blame us instead of the party responsible.
She can dispute her Credit Card and I will tell them the same thing - I will FIGHT her dispute....
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