Business ProfileforBottom Zupp, Inc.

I hired this company to remove tile floor in my home. While using a ride on tile removal machine they damaged the door frame to my door into my garage. They also ran into my glass sliding doors hard enough to knock them off track and wedge them so they couldn't move. The track the doors glide on was also bent and damaged. Bottomzupp hired "Paul's glass sliding door maintenance company " to get the doors back on track which they did. They said the tracks on the floor needed replacing due to the damaged caused by bottomzupp. Bottomzupp said they would handle this repair themselves. I spoke to Hilda thru email and phone several times. She acknowledged they did the damages and would be responsible to make repairs. After I made a good faith partial payment Hilda stopped responding to me. I contacted Richard N. president of the company also several times by email he never return my emails , I left him my phone number he never called. My last contact was with Hilda after I said in an email that she was avoiding me. He stated it is now my problem to fix my own doors and gave me a $377.50 credit on my bill. The damages they caused exceeds this amount greatly. I would rather have paid my bill in full and let there insurance company handle this as a claim. Maybe they no longer are insured? I would use caution when considering hiring this company. My last correspondent was with the company President asking him to resolve this problem and he has ignored my request. My doors were in good working condition prior to hiring this company now they both need extensive repairs . I have emails where they admit liability and promise to make repairs and photo's of the damages.

Bottom Zupp, Inc. removes flooring expertly and artfully because THAT IS ALL WE DO. Much of our business come from contractors and well-known vendors, to include Home Depot and Lowe's. We've stayed in business for 11 years, not because of perfection, but because of the way we respond to imperfections. In any type of demolition work, there may be an occasional damage.

When Bottom Zupp removed tile from this customer's home, the aluminum track was accidentally struck. Bottom Zupp's Manager immediately arrived at the site and attempted to place the door back on the track. Upon discovering the track needed repairing, he reached out to the office to locate several nearby door companies. The hired door company were the only ones available to repair the track the same day (on a Saturday). Their repairman arrived and repaired the track. They still suggested to the customer to replace his track based on it's pre-existing conditions; aged and deteriorated. (we have pictures) The customer asked him to replace it but became irate when the repairman advised of the replacement cost; insinuating they were trying to scam him. The repairman called their office in efforts to get clarity to the customer, but the customer was too irate at the time to properly communicate. He continued to speak down to the repairmen and kicked them out of his home. The door company eventually decided to decline returning to the customer's home for any further business and contacted Bottom Zupp's office to explain. They reported that their repairman made it clear to the customer that he repaired ALL damages caused by Bottom Zupp. (we have receipts) They also advised how abusive the customer was to their repairman. The customer continued calling through the weekend. The office manager answered during off-duty hours in attempt to resolve the problem but still had problems communicating due to the yelling in the background while she was trying to discuss resolution.

Upon Hilda's return to the office, Tuesday morning, she returns a voice message call from the customer. While we strive for 100% customer satisfaction, she agrees to replace the track in "good faith". She asks him to forward the measurements and explains that IT WILL take some time to locate as it is not standard based on the age of the home. She also collects less than ½ of the balance due for the services rendered for the removal and hauling of the 350 square feet of tile from his home. (we have a contract) She agrees to leave a balance of $377.50 as retainage until the replacement of the track to ensure the customer that the issue is being handled. The customer AGREES that this is fair. Not even a week later, Bottom Zupp starts getting emails and calls. Sufficient time for a response is not being provided before another call or email is being received by the customer. It then escalates to a threatening voicemail left on the Human Resources line. (we have the recordings) Hilda contacts the customer and reminds him of the conversation they had about the delay in getting the track. He proceeded to state that we need to file an insurance claim because this is holding up his home repairs. When he continued to dispute that he needed immediate results, Hilda left the conversation by advising that she will waive the remaining balance of $377.50 so that he may have the rapid flexibility he needed to replace the track as he desired. The customer AGREED as long as he receives a receipt with $0 balance and ended the call with yet another threat. Hilda sent the receipt only to get an email the following day from Rick Nickerson, President of Bottom Zupp. The customer was now calling and emailing the President of the company continuing the same pursuit with yet another twist to the story.

Although companies carry insurance, it is not up to others to decide whether or not a claim is filed. It appears this customer is more interested in the size of a fight than the solution of the cause. Bottom Zupp is always willing to be a part of a solution but will refuse to engage in endless battles.