Business ProfileforGlisson Natural Gas

Although this page states that there have been no complaints regarding this company, there was one filed on March 11 2024. We are awaiting a response from the company to see if the owner will resolve the issue. On December 1 2023, the owner installed a gas fireplace. December was fairly warm and the fireplace was used about 6 times. In January, it began to turn itself off randomly. The owner came and did a few "fixes" including filing down a part, greasing a part with vaseline etc. He made a second visit a week later when the issue began to happen again, although now, it was worse. The fireplace would ignite one out of three attempts. It would ignite and then turn off and beep for five minutes. This time, he changed out a battery and few other "fixes" and then stated he felt it was a part that he had already ordered for three other customers (after repeatedly assuring us that he sold these hundreds of times without any issue!). Again, the fireplace came on before he left, worked a few times properly and by February 1st stopped working entirely. At this point, we requested the heater be replaced. He agreed and stated he would order it when he returned from vacation. A week after his return, we asked if he had ordered the replacement. He stated he had and would let us know when his credit card was charged. He did not. We reached out again and received no update from him at all. On March 4th, we were told that we were being "mean to him" and that "in his defense" he got the fireplace working before he left and so he didn't want to "make this right" but claimed he would let us know on Wednesday (the 6th) whether it had been delivered. It is now March 20th and we have yet to hear whether the product was delivered and ready to be installed.