ComplaintsforSt. Augustine Powersports LLC

• Initial Complaint

  12/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Advertised price says your price is $1888 on a ******** ***** . When you try to buy the atv they add $1600 in fees making price $3500.******* Statue 501.976 (16) states that ******* Dealer must include all fees in the advertised price that purchaser must pay. The advertisement is on their website *** ********* power sports on December 1st 2023

  Business response

  12/04/2023

  We do have a disclaimer on our site. We cannot advertise and out the door price because taxes need to be calculated correctly based on county. 

  Customer response

  12/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******* ****

  I did not see the disclaimer when searching their website. Doubling the price that is advertised  when you go to buy it is definitely a business 

• Initial Complaint

  11/29/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Buyer with not a good experience. I signed paperwork late Saturday, Nov 25, 2023 on 2 scooters. The dealer closed immediately after and they were closed the next 2 days. I left messages and text messages which they responsed to as receipt. They lied as they use the extra "gasoline" card which states $139 for added 4 yr service when they charged more (trickery). Also was told ***** **** goes 55-60mph and it does not. Haven't taken possession of either bike yet, and they will not even let me upgrade to a higher cc on the Navi. Bad business behavior when this contract could easily be rectified if they thought outside the box, and they would be selling a higher priced motorcycle. Had a hard year with health. Bone marrow transplant and surgeries made me want to live for today and now I have a bike that barely has speed. Just no word when I haven't even taken possession.

  Customer response

  11/29/2023

  Hi and thank you.  This has been resolved.

  Business response

  11/29/2023

  Powersports St. Augustine thanks ******************* for bringing this issue to our attention, we formally apologize for any frustration or confusion that was caused. ******************* purchased two units from ** on November 25th, 2023. She came back in the store on Tuesday, November 28th, 2023 and we were able to rectify the situation and explain any concerns and answer all questions ******************* had regarding the purchase of her two units. We always put our best foot forward and try our hardest to make sure our customers are happy with their purchase. We will use this situation as a training opportunity for our team going forward as we take pride in what we do and we apologize for falling short. Thank you again, *******************, for giving us the opportunity to fix this error. We hope to have you a customer for life. Please feel free to call us at anytime if you have any questions or concerns. 

   

  -*************************

  Office Manager 

  **************

  *******************************************

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took motorcycle to powersport on August 8, 2023 for brake recall, promised back later that same day, was not ready, informed be ready next day, called prior to coming and was informed the part was not in, but would be august 17, 2023, pick up on august 17, 2023 carried bike home and when I rode bike to test, I noticed brakes where locking up, made contact back and was told to bring the back bike in. Upon my schedule I returned back on August 23, 2023. Staff dissembled the brake caliber and stated something else was the cause of brake lockup, I was charged $153.04 for an inspection (August 29, 2023) on the bike that was performed on the front brakes, in which still never got repair. I had a scheduled bike trip, and after having waited for almost two weeks from the initial issue and seeing that there was no set time for the bike to be completed, I took my still disassembled brake parts back home. I ended up getting the issue resolved by having to make purchase of the necessary parts required to make the repair costing me an additional $633.00, There inspection was performed to the front brakes, but the problem was the rear brakes, leaving their diagnostic test being wrong and costing me more out of pocket. I am requesting the additional cost of the diagnostic inspection they performed in the amount of $153.04 to be compensated back to me.

  Business response

  09/20/2023

  
  The customer brought in his unit for tires and found a recall during this process which was a rear brake drag and we had to order parts. 

  
  We found out the parts were not in stock. 
  
  
  We performed the recall when the parts came in but still had a brake issue after performing the recall. 
  
  
  The service dept informed the customer and he decided to take the bike home at that time.
  
  
  After coming back on 8.23.23 the customer complained of the rear brake locking which did not have anything to do with the recall. 
  
  
  Upon further diagnosis of the rear brake system the brake lines melted and blew the brake pads and ruined the caliper. 
  
  
  After discussion with the customer he replaced the rear caliper himself and he admitted to that which is in the notes. 
  
  
  He was blaming us at that time for what he admitted to causing.
  
  
  He paid us a diagnosis fee, and we discovered what he had damaged by performing work on his own at that time.  
  
  
  Parts were on backorder with no release date. 
  
  
  We told the customer and he was not happy he had a planned ride coming up but there was nothing we could do as parts were on backorder. 
  
  
  His damaged parts were placed back in a box, melted lines, etc and returned to the customer.
  
  
   Due to safety concerns we obviously did not put damaged parts back on the machine which wasn't fit to ride.
  
  
  *** All these notes are on the Repair order's that were attached from BBB. 
  
  
  *** I've attached additional notes highlighting that we actually did extra work with no charge for him. 
  
  
  *** I've attached the repair orders with his authorization of the diagnosis as well. 
  
  
  After discussing and reviewing notes internally I see no way we are in any way responsible to reimburse him any money at all. 
  
  
  Please let me know if you need anything from me.
  
  
  Thanks!

  **** ********

  General Manager 

• Initial Complaint

  12/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My buggy has been at the dealer for over a year now broke and I hardly get any information on when I’m gonna get it back. Been making payments on something I don’t even ride or have . I can see it bing couple months to fix it but it’s been 13 months now and still no news.

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought my bike there for a stator and a rectifier my bike was not turning on. Once I got it back it was leaking oil so I dropped it back off for them to fix it took them 2 weeks and I did that two more times picking it up to find out it didn't stop so the third time they called me saying they found a hairline fracture in the stator cover and are denying that the crack was them. My bike has never leaked oil I have plenty of witnesses I work as a mechanic as well. They cracked my stator cover tightening it on because you have to torque those kind of things down and they even told me they rushed the bike. They owe me a new cover and I spent 1000 with them to be lied to about a break they did. I have pictures and plenty of witnesses to say my bike wasn't leaking before I brought it to them. I have spent a lot more money than cabs to work because I'm 45 minutes away from work and that is my only daily driver. They really did me wrong and I am super upset about this I just don't know how to approach them.

  Customer response

  09/08/2022

  I was hoping to have the complaint removed they fixed the issue

  Business response

  09/08/2022

  o: Automated Messaging Account (SaintAugustinePS) From: ***** ****** Sent: 08/26/2022 4:08 PM  Thank you I really appreciate 
  To: Automated Messaging Account (SaintAugustinePS) From: ***** ****** Sent: 08/26/2022 4:09 PM  You guys have been great I know these things happen all I ask is try and I always will be cool I hate being this guy really.
  DELIVERED
  To: ***** ****** From: Automated Messaging Account (SaintAugustinePS) Sent: 08/26/2022 4:12 PM  No problem. I will let you know when its done.
  DELIVERED
  To: ***** ****** From: ****** Sent: 09/08/2022 8:07 AM  Good afternoon ******, I see a complaint came through late last week and I just wanted to reach out and make sure everything is ok with you and your motorcycle. According to ***** my service manager we have made it right but I know there is two sides to every story, that said please reach out to me when you have a free moment. Thank you - **** GM Powersports St Augustine

  
  I have copied the dialogue from our system and my service manager ***** has assured me the customer has been satisfied. As you can see with my last response I have called and left a voicemail along with the text I sent shown above to make sure the customer is taken care of.  
  

  
  

• Initial Complaint

  03/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Still haven’t received my FL numbers and the Limited Accessory packages for the two jet skis I purchased. Salesman has been unresponsive.

  Business response

  03/31/2022

  The issue with the missing accessories has nothing to do with our dealership. Yamaha shipped the ski's without the accessories due to supply chain issues. Yamaha has stood by the customer stating they will get them when available. This situation is out of our dealership's control, we are at the mercy of the Yamaha Motor Company. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩