ComplaintsforBurneys Septic Tank Service, Inc.
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Complaint Details
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Initial Complaint
06/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
6/25/2020 $9275.00 Septic System Permit, soil evaluation, clear area for drainfield, pump out septic tank and dosing tank to certify, install 800 square feet of drainfield, install 540 gallon dosing tank, septic sand, sod, install high water alarm, haul off existing . January 2022 - System stopped working. Burney's representative came out and pumped out the system. Drainfield was hydraulically overloaded - both ends. ***** ****** was to evaluate the situation and determine why it failed. System was only 1 1/2 years old. *** ****** never returned any further phone calls or provided any assistance. I have been leaving messages for him since January and he has never returned a call. I want to resolve this problem so that I have a working system. I am at a loss as to how to contact him. I would be most grateful for your help and guidance in this situation.Business response
07/06/2022
***** **** ****** ************************ ***** ********** **** ** **** ***** ** *** **** ******* *********************** *** ************************ ********************** ******** *** *** ********* **** ***
** *****
The system is being hydrologically overloaded (they’re using too much water).
A water meter is supposed to be installed so we can monitor it better.
The home owner is aware.
Thank you,
**** ******
Customer response
07/07/2022
********** ********
I am rejecting this response because: The company (Burney's Septic Tank) has requested 30 additional days to monitor the situation before they make a decision. *** ****** asked to install a water meter today (July 7th) to help him gain information as to why the drain field failed. We allowed this installation just as we relied on his professional expertise when he suggested that we increase the previous drain field by an additional 50%. He completed that and we paid fully for that larger drain field. We are expecting additional information from *** ****** in 30 days.
Regards,
***** ******
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Contact Information
24 Pellicer Lane
Saint Augustine, FL 32084
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.