Business ProfileforPainting Perfection LLC

The job performed on sealing my patio pavers in July 2022 was backed by a two year warranty. After 4 months, it looked as if the job was never done at all. I contacted them on 11/28/22 and they came out on 12/10/22 and agreed the job needed to be completely redone. The man who came out called the owner and told him “I don’t know what happened… this is very bad…Are you sure it was sealed?” he blamed weather and poor employees that had been fired then told me it would be done in 2 weeks. After 5 weeks of no contact, I got them to come out on 1/21/23. Within minutes of starting the job however, they claimed their motor stopped working and they would need to return on 1/23/23 to do the job. I received a text message at 7:00am on 1/23 asking if it was raining here. I replied that it wasn’t and the forecast showed clear skies for the day. There was no further communication after that and they did not show. On 1/24/23 I texted them that at this point the only resolution to this matter is a refund. They responded by telling me that the issues were actually my fault and I had voided the warranty because my dog had defecated on one small part of the patio and therefore they didn’t need to redo the job or refund me. I do not deny that my puppy has had accidents out there but they took full accountability for the poor work, never once mentioning dog waste voiding the warranty until I requested a refund. I asked them to show me where it states in their warranty that pet waste would void it. They sent one form but it does not mention pet waste specifically so they then blamed poor drainage (only thing in my drain is the washed away sand!) and also said they weren't going to issue a refund because they said they would do the job just “didn’t tell me when.” They claim that they called and texted me multiple times on Monday to tell me they weren’t coming which is also a lie. Security camera footage and phone/text logs can prove every statement I am making.