Business ProfileforThe Holster Store, Inc.

I purchased 5 shoulder holsters on February 1st, 2024 for a total of $682.65. Order number *****. Customer id *****. These *********************** were ordered using the provided drop down menu options provided by the business (make, model, handedness etc.).Upon receipt of the holsters I found them to be loosely fit for the models, and having odd discolorations in the leather. These were supposed to be groomsman gifts and I would not give such a poorly made project as a gift.I contacted the company to return them within 10 days, and the return was approved. I was given the *** number t102-r20, which I printed on the outside of the package per their instructions, and also inside in their invoice. I also paid out of pocket for return shipping and shipped within the 10 days as well. The business did not respond to my return until after several voicemails and emails. When they finally did respond, they then denied a refund and offered to mail the holsters back. I tried several more times to seek clarification about why they denied the refund, and they stated its because they were custom products. However nowhere in the product description was this product listed as custom or non-returnable.There are no products on their website that list if they are custom or not. They have a clearly stated return policy which I abided by, and I have taken screenshots of the website and their policies. I have kept copies of all our email conversations. They have since stopped responding to me via email and have never once answered their phone. I just want this company to abide by their own return policy and to provide a full refund as agreed upon.