Customer ReviewsforCollins Vacation Rentals

Rented a house with my family for the fourth, and when we arrived, the room with two twin beds had a very strong urine odor. You could smell it as soon as you walked in the house. Once we lifted the sheets, we discovered huge fresh urine puddles on each bed. We called Collins, LaQuisha was zero help, and was very rude. An inspector came by to look at the beds the next day and said “this is way too bad for anyone to sleep in” and asked us not to put pictures on Facebook! She took the sheets and blankets. Nothing else. The cleaning company finally came and steam cleaned the mattresses. Now of course, we had no sheets or blankets to use. AND the room still smelled like a sewer. That’s when we realized there was a leak in the ceiling above, which after investigating, we realized was in the exact shape and directly under the toilet from the bathroom above. The company then came out and fixed the leak in the toilet, however this room was unusable during our entire weeklong stay. No one from Collins was willing to provide us with other accommodations or even a blow up mattress. We had to go buy our own blow up mattresses, which laquisha said she would compensate us for ONLY if we left them at the house. Our house was 4028 dollars for the week. There were four rooms. The mattresses we bought were 111 dollars. Therefore, I asked for 25% of our money back plus the 111 dollars we spent. Collins refused, and is only willing to give 636 dollars back. We did not receive what we paid for, so I believe we should receive 25% of the money back. Four couples split the total cost of the house, but one of the couples was completely unable to use their room and had to sleep in the living room floor. The house also advertised pull out couches, but there were none in the house. The costumer service with this company, specifically LaQuisha, has been HORRIBLE. They do not care about the customer. Don’t stay in Ebb Tide unless you want to smell like sewer gas and a nursing home all week!

Collins is a joke. The website showed a lovely clean house on the beach full of amenities. Bot was I wrong. This property was a mess, and after i looked at old reviews I should have steered clear of this house. At this price point, I expect WAY more. The description and photos on this website do not correctly illustrate the problems with this place. I only discovered these problems when we got there. We were sorely disappointed. No Keyless Entry - major inconvenience for check-in, check-out, and beach time. No parking - three vehicles could not park easily. We had to shuffle cars around in order to let people in and out. Two cars can park comfortably. Rickety Porch - this is so obvious, the owners should be ashamed. Some parts were a hazard. I have small children and grandparents and we were all nervous. Bug Spray Smell - immediately when we walked into the house for the first time the overwhelming stench of bug spray hit us in the face. We had to open all doors to even be able to sit inside. The smell and my headaches finally got a little better after 2 days. Un-usable Musty Master Suite - The master suite as on the bottom level. The whole area was ridiculously musty like an old basement. Made my eyes water. The carpet was tacky to the bottom of my feet. When I discovered .damp-rid in the closet I realized that this was just how it is. Needless to say we were all very disappointed because I would not stay in that room, and I would not allow my children to stay in that room. We came to the beach to have fun, not fight mildew and mold induced sickness all week. Ants - after a few days it rained. That’s when an entire battalion of huge red ants took over the back porch and steps. There were so many we couldn’t access that area for at least a day. My daughter was bitten. This explains the sickening bug spray smell in the house and proves the property manager is aware. Never again.