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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
* This complaint is being filed in fear that Lawn Care of Saint Johns will not live up to their commitment to repair damages they made to my neighbors’ fence while servicing my yard at *** ******** ******* ** ****** ** ***** * This company was being paid $174.00 monthly for their recurring weekly service. * The company damaged my neighbor’s fence with their motorized lawn mower in August 2023. My neighbor notified me of this on 29 August 2023. (Document 1) * The company was notified of damages by me on 30 August 2023 to which they responded that they will, “fix it”. (Document 2) * After a month of no action, I put the company directly in contact with my neighbor. They told my neighbor they would fix the fence damages they made. (Document 3) * Months later, now 12 November (75 days), nothing has happened. I left a negative review of the company on ****** and sent a message directly to the company to try and get action on this damaged fence; as my neighbor is complaining to me. The company again said they would fix the fence (Document 4), but got hostile towards me and backtracked when they saw my two-star review (Document 5). * I simply want the company to repair the fence, refund the month of November 2023, and cancel my recurring service.Business response
01/08/2024
The work was scheduled to be done. Apparently the customer wanted it done sooner so he complained. Unfortunately I was limited to the fence contractors schedule. The work has been completed and the customer has no further issues. Thank you.
Customer response
01/12/2024
It took the business almost 3 months to remedy the issue and only took action after I made a Social Media complaintCustomer response
01/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Please note, the company did not take action until I filed a complaint. Before the complaint I waited 3 months. After complaint, the issue was resolved in a week.
Regards,
***** ******
Initial Complaint
10/20/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Please see the attached that I have provided with detailed information. I am expecting a full refund for the months of 04/23 - 09/23 Thank youBusiness response
11/02/2023
I spoke with customer today. She hasn't received a refund because she disputed the charges after I told her I was going to mail her a check. We have since resolved the issue.
Thank you
****** *******
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.