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ComplaintsforA Legacy Exterior Finishings LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired this BBB ****************** to repair a roof. I have enclosed the invoice and payment history for you.Total $4700.00.Roof still leaking worse than originally, Installation was improperly done because new roofing material was installed over the old material (no tear off done). So I contacted the owner... owner response was that it was not the company's problem. I have enclosed the response for you. The "hired" employee was acting on behalf of the company, the company accepted the work, so I am clearly entitled to compensation from the company.Business response
02/28/2024
*************** hired Someone that does work for me from time to time off the books to do a roof repair. The repair had nothing to With a legacy exterior finishing . she was presented with two options to tear the entire roof off and redo it, or to do an overlay it. She chose the overlay it because it was cheaper regardless of what she chose. It was between her and the gentleman that did the repair not a Legacy exterior finishings, I will obtain a copy of the check, if necessary was written to the gentleman that did the repair I **** a contract. I never gave her a scope of work. I simply allowed the gentleman to use my invoicing app as a receipt for her but the check was not written to my company , so *************** did not hire a Legacy exterior Finishing a ************** to do a roof repairCustomer response
02/29/2024
please change the language of the complaint, this is not a guarantee or warranty issue.
Rather, this is an issue of the company failing to provide the services it was paid for: fix the leaking roof.
Also, dates of services rendered are on the attachments included in the complaint.
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Contact Information
Business hours
Today,7:00 AM - 5:00 PM
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
SaSaturday | 7:00 AM - 5:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.