ComplaintsforWeFix-Appliance, LLC

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of Transaction: September 12, 2024 I had my Whirlpool washer diagnosed because the agitator would not turn and technician Rustum Hostiev came to check it out. He said the direct drive motor needed to be replaced and estimated $156.63 for a new direct drive motor and $278 for labor to replace the drive motor. I agreed to have the work done but when the tech came back to do the work, I find out that he was only changing the motor coupler and not the drive motor. I asked him where the drive motor was and let him know that I recognize the difference between a drive motor and a motor coupler and that what he had was a motor coupler. He continued to insist in broken English that he was replacing the motor. A motor coupler only costs $23 at Whirlpool online and this company charged me $156 for the part and the labor for $278 for a simple replacement of the coupler that took 15 min. and I could have done myself. He did replace the broken coupler because I already paid the $451.15 I was charged but I was clearly overcharged and deceived into thinking they were replacing the drive motor. The technician thought I was ignorant and can be easily fooled. The reason I am filing this complaint is for others to know that this company indulges in fraudulent practices and cannot be trusted. I spoke with ******* from their main office regarding this problem and told her I wanted a refund of $200. She said they can give me the refund but after what happened, I do not trust that they will refund me. Fool me once, shame on them, fool me twice, shame on me. I filed a transaction dispute with the credit card company and letting them intervene for me to resolve the issue. Im staying away from this company and warning others to beware of their deceptive practices.

  

  Business response

  09/19/2024

  Greeting. We are truly sorry to hear about such experience and understand cutomer  concerns. We are aware of the complaint and would like to clarify that we are fully prepared to provide the agreed refund to the customer in amout of 200$.  However, due to the customer filing a dispute with their credit card company, we are unable to process the refund until the dispute is canceled. Despite our request, the customer has declined to cancel the dispute, as seen in the attached message.
  As an alternative, we have offered to confirm the dispute directly with the bank. We remain committed to resolving this matter and ensuring customeris fairly compensated. Please let us know if any further action is required from our side.

  Customer response

  09/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have communicated with the business WeFix Appliance and informed them that I was advised by the credit card company not to cancel the dispute and to let them directly resolve the matter. 
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 23, 2024 paid the firm ****** to replace drain pump on ** washier. Discovered average repair cost was nationally $250 to $300 total with parts. Was charged ****** for the drain part which sells from over 10 venders on the web for an average price of $31.00. Repair person attempted to add one bottle of Glisten washing machine cleaner of a charge of $30. the average price of which is $5 per bottle on Amazon. ****** this is a case of abusive overcharging.

  

  Business response

  05/28/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration and inconvenience you may have experienced.
  We strive to provide transparent for all our services and parts. Upon reviewing your case, it appears there may have been a misunderstanding or an error in the pricing.We reviewed  this charge and made the appropriate corrections.

  We value your feedback and are committed to making things right. Please expect a follow-up from our team within the next few days to make sure that everything is now to your satisfaction.

  Sincerely,WeFix-Appliance

   

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Wefix Appliance was called to my condo to fix a dryer that was totally functional, however when not being used it was blowing hot air through the back opening. The dryer, when not at use, would get very hot and humid/wet on the inside. This person, the technician, by the name of ***** after fixing the dishwasher which this one was not working, and now it is fine and service paid, ***** proceeded to tell me that the issue with the dryer was dirt in the pipes that blow the air out. I told him again that the machine was working just fine and the issue although intermittent, was not associated with when I used the dryer. It happened occasionally even when I did not use the dryer. ***** insisted that dirt in the pipes would cause this issue to happen and said pipes were plugging the exit of air through the pipes. He told me how much it would cost to clean and that cleaning should resolve the issue. Asked if I agreed with the cleaning my response was, if it is going to fix the issue than yes. $600+ total and a couple of days later the issue happened again. I gave it a day or 2 and it happened again. Since I have 90 days warranty, if the same issue supposedly fixed reoccurs, I called Wefix again *************. 3 phone calls later, a promise someone would call me back, then someone was coming over, then a suggestion I should call my building maintenance(?), nothing happened. I called again today, and I could swear I was speaking with ***** (accent noted). I cant be sure though but it sounded like ***** trying to pass by someone else. Also, questions, comments and replies were of someone who knew the issue very well. At first, when I said my name and address, he said he could not find me. To end, I insisted that ***** come back here and actually fix the issue or refund the money paid for the washed issue. The man on the line said he needed to talk to the managememt company of my building (?)I want my money back $300+ or issued fixed

  

  Business response

  05/03/2024

  Good day

  Kindly be informed that we did contact building management and they provide us the response, that dryer vents (like plumbing) connect vertically. In other words,
  each unit dryer connects to the main vent. And as well they stated that  when units below or above  of the customers unit  uses their appliances, it could  reflect on humidity and temperature of the customers dryer. As well as per last conversation with the customer, we have information that appliance is working fine now. In any case, we are always available to assist. 

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called We fix to repair my washer several months ago While **** was here, I ask him if he could install my washer attachment with the dryer. He said yes. I paid the amount he ask for. During the process. He damaged the outside of the washer and dryer. I was super busy and let it go. But everytime I look at it. It makes me feel sick. It was only a couple of years old and I paid more than Ive ever paid before for this wages and dryer.Last week I called for an appliance repair. I did not know the same person or company was coming out.The same *************** came out.He spent hours to clear my dryer vent. In the process he took apart many other things. Now my dryer works with more heat but with a very loud noise. I reached out to him with no response. He also moved my stuff and placed the washer and dryer so close to the wall where my ironing board and ladders goes. He left the ironing board out in the open.

  

  Business response

  04/08/2024

  We are writing in response to a complaint filed by a client concerning service provided by **************, ****. We take all feedback seriously and are committed to resolving any customer dissatisfaction.
  Our records indicate that the client had previously engaged our services in August of last year, during which an unfortunate incident resulted in scratches to their washer and dryer. We addressed this issue promptly by offering a sincere apology and a $100 discount on the repair service.
  Recently, the client utilized an online promotional offer from our website, which provided a $35 discount on services. The client was aware that the service would be provided by our company, as the request was made through our official website after the advertisement.
  During the most recent visit, ************** performed maintenance on the dryer vent, which has seemingly led to an increase in noise during operation. We regret any inconvenience this may have caused the client. However, we have not received any direct communication from the client regarding this new concern, despite our open channels for customer service.
  We stand by the quality of our work and the professionalism of our staff. We are open to discussing the matter further with the client to reach a satisfactory resolution.
  We appreciate the opportunity to clarify the situation and remain dedicated to upholding high standards of customer service and satisfaction.

  Customer response

  04/09/2024

   
  Complaint: 21543369
  
  I am rejecting this response because:

  **** was deceiving with me and on here.

  Im not fully recovered from a mental burnout/break down and was not able both times to process what had happened. Im in constant juggle of trying to keep up with my work calls and scheduled when *** had him out while still under mental stress burnout.

  the first time. I was very disturbed that he damaged both washer and dryer so badly.

  i then tried to have compassion because mistakes happen and i let it go. As time went on i hate seeing the damage on my machines. I never received any money in return. Its was over a $600.00 

  i did not know that the same company or same person was coming out to my appliance repair that took lace this last Thursday. 

  When I saw him. I told him how much the damage disturbed me.

  i just paid $15,000 for these machines a few years ago.

  Last Thursday, my dryer wasnt drying my clothes fully on 1 cycle. I left him alone to figure it out. The vents needed cleaned.

  
  After he finished. I was unable to place my ladder and ironing board back in its hole because he moved it and closed up the space. He left my things out.
  I mentioned it. He acted as if its no big deal.He told me its heating fine now, just making a louder noise. He has a way of making you believe its normal.

  I went to use the machine later. The noise is way louder than my machine should be.

  i called and left a message regarding this on Thursday evening.

  I have not hear back from him.

  I hate looking at my beat up machines and the loud noise its making. 

  Obviously just watching ******* videos isnt enough to fix all things. This is his method of learning while hes on the job as he states it.

  
  Sincerely,
  
  ***************************

  

  Business response

  04/10/2024

  We are writing to provide clarification regarding a complaint from a client concerning our repair services. On July 31, 2023, we completed a repair for the client, who contacted us the same day to report additional damages. However, the client acknowledged that these were not the fault of **************, as confirmed in a recorded phone conversation. To address her concerns, we applied a $100 discount to the repair, which the client accepted.
  The client was fully aware of the recent service appointment, having booked it through our website and referenced a promotional email offering a $35 discount. Following the service, we inquired about any issues, and the client informed us via text that the washer was making a squealing noise and the dryer was not performing well. This confirms her awareness of our involvement.
  We have maintained a complete record of all communications, including calls made, received, or missed, and can confirm that no contact was made by the client on Thursday evening, despite our office being open until 8 PM.
  Given that the initial repair occurred in August of the previous year and the client did not reach out for over six months until receiving our promotional advertisement, we are unable to offer a refund for that service. However, we are prepared to offer a refund of $90, which represents 50% of the fee paid for the last visit.
  Additionally, we would like to note that the appliances in question each have a value of approximately $850. It is therefore unreasonable for the client to claim expenditures of $15,000 on these items.
  We hope this information helps to clarify the situation and demonstrate our commitment to customer satisfaction and fair business practices.

  Please see mentioned 35$ offer attached. As well as conversation with customer
  

  Customer response

  04/23/2024

   
  Complaint: 21543369
  
  I am rejecting this response because:

  I do not accept this offer.

  This will not cover the damage nor fix the problems the company created.

  
  

  If theyre not willing to take care of the problems they've created. I will be forced to take legal action.

  
  
  Sincerely,
  
  ***************************

  

  Business response

  04/23/2024

  We would like to provide a detailed account of the actions taken to resolve the customers concerns.On April 11th, a conversation took place between our dispatcher and the client regarding the service provided by **************, ****. We have this call recoreded. During this interaction, the client confirmed that she had a conversation with **** last year in August after the damage occured and he acknowledged the oversight and extended a sincere apology to the client for the inconvenience caused. To demonstrate our commitment to customer satisfaction and as a gesture of ************************** offered a discount of $100 on the service, which the client accepted.We believe this resolution was fair and equitable, and it was agreed upon by all parties involved at that time. Our records indicate that the client was satisfied with the proposed solution and did not express further grievances following the conversation.We take customer feedback seriously and always strive to address any issues promptly and transparently. We regret any distress caused to the client and have taken steps to ensure such incidents are avoided in the future.We trust this clarifies the situation from our perspective. We are open to further discussion if needed and are committed to upholding the highest standards of customer service.  Additionally, we are prepared to issue a refund of $90  (50% of the last visit ) as a gesture of our commitment to your satisfaction. 

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In November, I hired this company to evaluate my double oven, which was flashing the * 97 code, upon looking this up; This shows a cooling fan malfunction. The technician arrived at my home and told me (without doing any diagnostics) that it was not the cooling fan. It was, in fact, both control boards, and the wiring relay he told me that the repair may need to be completed again and suggested I pay for a warranty the warranty covered 90 days on labor and 12 months on parts. In early *ebruary, the oven stopped working- flashing the same code. I reached out to the company. They took my information and told me they would talk to the technician and call me back. Three weeks past without communication so I placed another call and was told the same thing we will collect your information contact the technician and get back to you. another three weeks went by and so I contacted the company and said listen. I have been very patient but Im not going to wait any longer. I have been without an oven for months I paid extra for this warranty. When can you have someone out here. They sent a technician in the next day. It was the same technician that had been out originally, without touching anything he told me that it was a cooling fan that needed to be replaced as well as the additional boards and relay They tried to tell me they were not going to cover the labor because it had been out of warranty and I had let them know they had been giving me the runaround for months, and until the warranty expired so I would not be paying for labor based on their deceptive practices Then we kind of went back-and-forth over what they should charge for the repair because I think that the initial repair was done fraudulently with the intent of it breaking again and charging another service call and labor fee I asked for a refund for the unnecessary repairs and was told they were going to take the parts out of my oven and leave it disassembled. Help

  

  Business response

  04/04/2024

  Good day. Kindly be informed that we have record of all calls, messages, files, invoices of this job order and customer. We can provide everything upon request as here we can upload only 5 files. First time customer called November 15th, we creted a job. After diagnosis ************** prepared the estimate for the repair, customer agreed and technician ordered parts ( we do have invoices, we always order only original parts from official suppliers). Job has been done by November 21st. We do provide for all our customers 90days guarantee for labor and up to 1 year guarantee for parts, which is stated in oue estomate and invoice. Customer called back by March 8th, which we have record of. No call before that. By this date it was already more than 90 days since the day of the job comlition. We do have everything recorded in our timeline. Becasue of misscommunication from our side, we did not contact customer back as promissed, which is our mistake and we did appologies for that. Customer called again by April 4th and we did send technician. Upon diagnostic ************** found that is a different issue and prepared an estimate for the repair. Customer declined estimate and state that first repair was frudulent. Which can not be correct, as if repair ( or initial diagnostic ) was wrong appliance woun't work for more than 3month . Customer started threten us with bad reviews and request full refund. We did  explaine that labor is out of warranty already and we did offer refund for parts, but in this case we do require to take parts that we installed back and install parts of the customer which we removed. Customer stop answering our calls then send us text messages with screenshots of her file complaines about us, with bad reviews she posted about us and requesting full refund or she will move further. We are offering resolution for the customer but she refuse to accept it. As we buy only original parts from official suppliers this is normal proceedure im order to make refund for parts we do require to send technician to remove parts installed, so we can send them back to suppliers. We are here to find resolution but customer keep threten us 

  Customer response

  04/10/2024

   
  Complaint: 21524574
  
  I am rejecting this response because:

  The company has still failed to resolve the matter. My oven is in the exact same condition it was when I called them for repair in November. I have not received a refund.
  
  Sincerely,
  
  ***************************

  

  Business response

  04/12/2024

  Good day. Kindly be informed that the job has been completed by November 21st. We do provide 90days guarantee for labor and up to 1year for parts.  Customer was aware of it. And the signed estimate, which clearly states: "This labor will be covered by 90 days company warranty from its completion.". Kindly see the estimate with the customer's signature attached. Customer called back after the repair , the first time by March 8th. Which state in the timeline of our system. See picture attached . Our system keeps a record of each call of a job created for each customer. We do have a call record from March 8th where customers clearly state that the oven just started having issues again. From November 21st until March 8th is 3.5 month, which is more than 90days. Which means the guarantee for labor has expired already. And which means that the oven did work for over  3month without issues. Which means that initial diagnosis was correct. As we are reputable business and we always would like to find best resolution,  we did offer to the customer to refund part cost in amount of ******$ , without taking installed parts back, as an exemption, to not disturb customer with ************** presence. But the customer refused. We can not refund labor cost, as warranty for labor expired by February 21st. In any case, our offer is still valid and we will be happy to provide a refund for a stated amount of 235.34$. 
  
  
  Best Regards
  WeFix Appliance 

  Customer response

  04/15/2024

   
  Complaint: 21524574
  
  I am rejecting this response because:

   

  This is untrue- I told the vendor that if they processed the refund I would update the complaint but they have not and instead posted this response. This company is anything but reputable. My oven is in the exact same condition it was when they arrived in November. They charged me nearly $500 dollars and did absolutely nothing. I'm not even confident they did ANY repair to begin with. The employee told me that if I hadn't called the number listed on my profile- they wouldn't have a record. They also tried to tell me they had my original parts from 4 months ago- they are dishonest. If refund is not processed- I will be filing with small claims court.  
  
  Sincerely,
  
  ***************************

  

  Business response

  04/16/2024

  Greetings. As we mentioned before we are ready to process a refund for 235.34$. This refund could be processed right away after the customer agrees for the refund. Customer refused to accept this amount and she is requesting a full refund ( see screenshot attached ) which can not be processed as by the time of the call the customer labor was out of warranty. And yes, we do keep the old parts of the customers for the time of warranty. We are ready to provide those parts for any necessary expertise to confirm that these parts are originally from customers' appliances. In any case, as we mentioned previously we are ready to provide refund for the parts without installing old ones back, as an exception. As soon as customer will agree for the refund of the parts cost (235.34$) this refund will be processed immediately. 

  Best Regards

  WeFix Appliance

  Customer response

  04/16/2024

   
  Complaint: 21524574
  
  I am rejecting this response because:

   

  I have not received the refund- I will not accept resolution until refund is processed.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We fix appliance can came out to my home in January 2024 to replaced the ice maker because my icemaker wasn't making any ice and while they were here installing the new icemaker the ice tray bin got cracked. This is why the water keeps leaking from the ice maker (the refrigerator is now making ice but leaking) We Fix Appliance refuse to replace the tray and recommended a second opinion by another company . I was advised to contact Samsung. Samsung sent out their contractors(Goodman Home Solutions) because We Fix Appliance couldn't figure out why the ice maker was now leaking after 24 hours of installing new ice maker. Samsung diagnostic (see attached) stated it must have been damaged when they installed the new icemaker. We fix Appliance still refused to replace the tray. I've already spent 134.00 for a trip charge with Samsung that was unnecessary . I cant afford to spend anymore money to cover a part that was damaged by We Fix Appliance ( FYI : We Fix Appliance sent out the same tech that broke the tray to verify it was damaged) Can someone please help me get my Samsung Refrigerator issue resolved. Thanks

  

  Business response

  03/18/2024

  Thank you for addressing your concern!

  Techncian ordered the part and will be coming back shortly to resolve the issue. We apologize for inconvenience.

  Customer response

  03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  02/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October 2023 they sent this guy that has been out multiple times for Washer and dryer. Each time he finds something new to charge us. We have paid estimated ******* between the two machines and parts. All he said is it is covered under warranty. So after 3 months the dryer is doing the same thing same issue and I called and the rude disrespectful women on the phone tried to tell me that its over 90 days and there is a labor charge of *****. I said for the same issue it is under warranty the guy said and she wanted to argue with me. She did schedule the guy to come out on Monday. We are on fixed income and I feel this shouldnt cost for the same issue. They are ripping customers off and the same issues happen after 3 months thats not good.

  

  Business response

  02/14/2024

  Good day. Kindly be informed that total amount customer has paid to us is 506$ +7% tax = ******$ for 2 appliances repair. By the policy of the company we do provide 90 days warranty for labor and 1 year warranty for parts. This was mentioned for the customer and as well in the estimate and invoice. We did sent technician this monday February 12 and we did not charge customer service call fee (79$ ) as an exception. 

  Customer response

  04/23/2024

   
  Complaint: 21273462
  
  I am rejecting this response because:

  Well there has been 2 different techs out here to work on the washer and dryer the first guy damaged the drum to the dryer and the second guy mentioned it. after the last visit out here the dryer after 2 uses stopped working all together. I know they messed it up b/c before they took it apart it was working find all it needed was the new strip around drum. This is awful and now we have no dryer due to these technicians and no money to buy a new one from the damage they caused. I would like a refund. For all the trouble they have caused. I am a senior and on limited income and they caused a bigger issue after 3 trips and now dryer not working.
  
  Sincerely,
  
  *************************

  

  Business response

  04/23/2024

  The initial visit for the diagnostic was scheduled for October 11th of 2023. The complaint that we received was that dryer and washer are unbalanced. The repair was done on October 16th of 2023. The technician replaced the suspension in the washer and the rollers in the dryer. For both appliances the repair cost was $546.22. In a month, on November the 6th, we received a request for the technician to come back because the dryer had the same issue. The technician went to check the dryer again and provided the service under the warranty  without any charges. After that we haven't heard from the customer till February of this year. Even though the job was already out of warranty we sent you the technician on February 12th of ********************************************************** March we sent you another technician, our supervisor, who repaired your washer and dryer without new charges, though initially you requested the service only for the dryer.  He replaced the pulley and shafts in the dryer. However, during the repair, when the technician took the dryer apart, he noticed that the frames of the appliance were broken because the dryer was overloaded.Technician can not  damage the frames of the appliance, it is impossible. Damage was made by overloading the machine.  And we explained to the customer that if the problem happens again - it's because of the damaged frames. The damaged frames cannot be fixed. We did provide service more than once without additional charges, even though the job was out of warranty.  Appliance is damaged due to misuse. But customer do not want to accept it. 

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We fix it came to look at my refrigerator which had a problem for American Home ******. They entered that the problem was a manufacturer defect even though the manufacturer said there is no defect or recall on that model. They refused to correct the ticket causing the repairs not to be covered by AHS. I want the ticket to be filed Correctly so my appliance is covered as it should be. I want reimbursement for the call as the time I am putting into to this complaint now.

  

  Business response

  01/16/2024

  
  Thank you for taking the time to share your concern. We sincerely apologize for any inconvenience you've experienced. In this particular case, we must adhere to our diagnostic findings. As evidenced by the pictures of the refrigerator, the issue appears to be related to insulation (with condensation penetrating the refrigerator frame), which is considered a manufacturing defect and is typically not covered under warranty.
  It's important to note that we have not processed any charges on our end, and therefore, we are unable to initiate a refund of $125 since it was not paid to us. As our dispatcher attempted to explain, you have the option to seek a second opinion from a service provider recommended by the warranty company. However, we are unable to alter our diagnostic or facilitate a refund because we did not receive any payment for this service from you.

  Customer response

  01/17/2024

   
  Complaint: 21148714
  
  I am rejecting this response because:
  As I already informed the business, there is no manufacturer defect or recall per the manufacturer Frigidaire This refrigerator is 10 years old We fix it is assuming its a defect but has not contacted the manufacturer directly.  The failure to appropriately submit the ticket to American Home Sheild is causing my repair not to be covered.  I would like them to receive in writing from the manufacturer that there is a manufacturer defect otherwise adjust the ticket promptly and resubmit it. Guessing something off of a ****** search does not make it a real defect. The contact number for Frigidaire is **************
  Sincerely,
  
  *********************

  

  Business response

  01/18/2024

  We regret to inform you that the rust on the frame falls outside the scope of normal wear and tear and is not covered by warranty. Rust-related damages are typically not covered by warranty companies, and in this case, repairing the refrigerator would necessitate the replacement of the entire frame. We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience this has caused you.

  Customer response

  01/19/2024

   
  Complaint: 21148714
  
  I am rejecting this response because:
  1. Now you are telling me is is not covered. 

  2. the ice maker and water was not working too. How is that not covered?
  Sincerely,
  
  *********************

  

  Business response

  01/29/2024

  We sincerely apologize for any inconvenience you've experienced. Unfortunatelly in this case  we stand by our diagnostic findings. We believe  issue you're facing appears to be a manufacturer defect which  is typically not covered under the terms of our warranty contracts. As we mentioned before is your right to request ******************

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I called to get my washer and dryer looked at by this company. They explained this would be a charge of $69.90. When the tech came he explained to me that the dryer didnt need to be fixed. He stated he replaced a part on the washer that was going to make the dial that moves through the cycles work properly so that my clothes would wring out properly. He also stated that a gear box was going out and could last 2 weeks or 2 years but did not state that this needed to be fixed immediately. This repairman was heavily accented and I could not understand some of what he was saying. He did not state the washer should be replaced immediately. I was charged $ 348 for the repair. I asked the tech if the part he replaced would fix the clothes getting wrung out properly and he said yes. The very next time I washed clothes which was less than a week later, the washer still was not working properly. I called the company and they came back out and just did another diagnostic and stated the gear box was not working and that a supervisor would call me. I had to call them the next day , I got a text later stating that I agreed to the repair and that I was told the gear box would only last 2 weeks or 2 years. I told them the repair did not resolve the issue as stated and I would be writing a bad review and seeking to get the credit card company to dispute the charge. I was asking for a refund of $200 as the diagnostic should have been about $140 for both the washer and dryer. I have not contacted the credit card company as of yet and Im not sure I can even dispute a charge for a partial refund. This is not a good company and looking to scam people for a quick buck. The part did not fix the current problem as stated and was put in prior to even discussing the issue with me .

  

  Business response

  01/16/2024

  After we received the feedback, we contacted the customer. We apologized for the inconvenience and resolved the issue by offering a reimbursement, as the customer requested.

  Customer response

  01/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Came to fix ice maker. They replaced ice maker motor. Next day no ice. Call them they sent a tech. He adjusted the temperature. He left that was 2 days ago. Today is Friday and they are sending another technician. I asked for a refund and they said that they would have to send a tech out and if it's not fixed they will refund money. This is the 4th trip to my house. I have been a little over a week with no ice. No acceptable!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩