Business ProfileforCrown Collision Center

On Friday June, 16 I hit a curb with my car, a 2019 Acura MDX. The tire came off and I did mechanical damage to the rim, suspension and more. On Monday June, 19 my car was towed to Crown Collision, part of the Crown **************** for repairs. I specifically asked if the car should be towed to the Crown Acura Dealer instead. I was told the collision shop would take care of it. Crown Collision has now had my car for almost a month, **************************************************** a diagnosis of the problem. I have called repeatedly and the customer service representative has been kind enough to return my calls basically saying soon. The "soon" is not to repair the car but to tell me what is damaged and how much it costs to be repaired.I have left messages with the Manager of the Collision Shop as well as the President of Crown ****************, *****************. None of those calls have been returned. Meanwhile with the insurance it is costing me over $50 a day to rent a car from Enterprise. My expectation is that someone from the Crown **************** will read this compliant and take some kind of action.Crown Collision finally took some action after I filed the above compliant on yelp. Finally on Monday, July 17 Crown ordered the parts which arrived on Friday July 21. On Wednesday, July 26 left a message for the shop manager and one of his assistants. My calls were not returned. Today is Thursday, July 27, and I still do not have my car. Being a widower and veteran with only one car I have had to rent a car for the entire period. To date my car rental fees including taxes and insurance amount to approximately $2500. How much of this is Crown Collision going to reimburse me. Writing a compliant appears the only way to get Crown's attention.