ComplaintsforWrench Masters, LLC
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I had parts replaced on the vehicle and the shop said the repair was done, after I picked up the vehicle and paid, I noticed an odd new sound. I then returned to the shop to have them double check the safety of the car, they said everything was good on the vehicle and sent me home. Three days later I was driving on the highway and the parts they installed completely failed and caused me to instantly lose power on the highway and I had to push my car by hand off the roadway to get towed. I am know without transport as they are closed on weekends I want a completed repair and a full refund for the risk they put me in saying the car was safeBusiness response
08/07/2024
This response was taken verbally by BBB:
We have resolved the issues with our customers vehicle. He towed the vehicle back in and we made all the necessary repairs and then we dropped the vehicle off to him so as not inconvenience him any further. He was very pleasant and we feel this has all been resolved.
Customer response
08/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.