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Business Profile

Business School

Roadmaster Drivers School, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Roadmaster Drivers School, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This debt with ROADMASTER is not my responsibility. There is no agreement between me and ROADMASTER. This is fraudulent behavior because the account was opened without my consent. The business has did not present a signed contract or other evidence that I gave permission for this to be opened. account. There is no legal foundation for this unless there is a signed, legally binding contract. to be registered in my name. Consequently, I contest its legitimacy and ask that it be taken down right away from my documents.

      Business Response

      Date: 03/17/2025

      Complainant enrolled in Company's Commercial Truck Driver Training program in ***********, ***** on August 13, 2020.  Complainant attended the program from August 17, 2020 through September 24, 2020.  In connection with Complainant's attendance, Complainant executed a Retail Install Contract financing tuition due for educational services rendered.   Company provided Complainant with all educational services for which is was contracted and the obligation remains due and outstanding for the educational services rendered.  Company will provide validation of the outstanding obligation directly to Complainant.  Complainant may contact Company at ************** for additional information concerning the account.  

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with Roadmaster driver school I don't have any contract with the collection agency they didn't provide me with the original contract as I requested.

      Business Response

      Date: 09/12/2024

      Complainant attended Company's Commercial Truck Driver Training program in Tampa, ** from July 6, 2021 through his date of graduation on July 30, 2021. Complainant was administered the Class A CDL Skills Test on August 2, 2021, which he passed on his first attempt.  In connection with Complainant's attendance, Complainant executed a Retail Installment Contract financing tuition and other related expenses.   The Company has provided all agreed upon educational services to Complainant the outstanding account for services is valid and outstanding.  The Company has not received any prior requests for validation of the account from Complainant.  The Company will provided Complainant with written validation of the account in response to this complaint.   Complainant may also contact Company at ************** to obtain additional information regarding the account.    

    • Initial Complaint

      Date:08/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a hard inquiry from this company. They did a credit check for trucking school that I did not consent to. I would like it removed from my credit report:

      Business Response

      Date: 09/04/2024

      Complainant signed a written authorization to obtain consumer reports, including credit reports, on April 29, 2024, in connection with his application for admission to Company's educational program.  The credit inquiry was made pursuant to Complainant's authorization and was a valid inquiry.   

    • Initial Complaint

      Date:07/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally request the removal of an inaccurately reported charged-off account with **********************/ Career Path Account # *********** from my credit report. The account in question is being inaccurately reported in violation of the Internal Revenue Code and Fair Debt Collection Practices Act. According to the Internal Revenue Code, charged-off accounts are considered certificates of indebtedness and should be classified as income. As income can not be reported on a consumer report as a debt, the current reporting of this account constitutes inaccurate and misleading information on my credit report. The specific sections of law that support my claim include : Internal Revenue Code Section 61 ( a ) : This section defines gross income, including income from discharge of indebtedness. A charged-off debt should be reported as income, not as an outstanding debt. Fair Credit Reporting Act ( FCRA ) Section 1681s-2 ( a ) ( 1 ) ( B ) : This section mandates that furnishers of information, such as Roadmaster Drivers School/ Career Path Account # ***********, must not report information that they know or have reasonable cause to believe is inaccurate. Fair Debt Collection Practices Act ( FDCPA ) Section 1692e : This section prohibits false, deceptive, or misleading representations in connection with the collection of any debt. Additionally, I have not received the Form 1099-C, which is required for me to properly remit my taxes for the discharge of this debt. This oversight further emphasizes the inaccuracies in the reporting of this account. Due to these inaccuracies, I request that this charged-off account be promptly removed from my credit report. This adjustment will ensure the accuracy of my credit report and compliance with the applicable laws.

      Business Response

      Date: 07/29/2024

      The outstanding obligation is currently due and owing for educational services provided by the Company to Complainant.  The obligation has not been "discharged" as such term is defined for purposes of 26 USC Section 61.  As such, no 1099-C is required to be issued.    *********** has "charged-off" the debt due to non-payment for accounting purposes, however, the obligation remains outstanding and due.    Validation of the account was previously provided to Complainant in January 2024.  

    • Initial Complaint

      Date:07/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Roadmaster, I do not have a contract with Roadmaster, they did not provide me with the original contract as I requested

      Business Response

      Date: 07/12/2024

      Complainant does not have an account with Company.  Complainant was seeking admission to Company's commercial truck driver training program.  In connection with the application, Complainant was seeking tuition financing.  Complainant's credit report was pulled on December 6, 2022 pursuant to both written and verbal authorizations.   Complainant is likely referring to the credit inquiry from Company as opposed to an outstanding account, which inquiry was valid and authorized by Complainant.   

    • Initial Complaint

      Date:04/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account closed at credit *******'s request February 2021 still being processed on my credit as CCO every month I never received a 1099 cancellation of debt form This account is inaccurate and needs to be removed

      Customer Answer

      Date: 04/03/2024

      I have no documentation on account it is filing as CCO on my credit report n the account was charged off 10/2021 and still showing CCO every month and it needs to be removed 

      Customer Answer

      Date: 04/04/2024

      Since this company is no longer in business can I get a full removal for incorrect information on credit report 

      Business Response

      Date: 04/12/2024

      Complainant attended Company's Commercial Truck Driver Training Program located in ******, ** from 11/19/2018 through 12/13/2018.  Complainant passed the Class A CDL Skills Test on 12/13/2018 and was eligible to obtain a Class A Commercial Driver's License.  In connection with Complainant's attendance of Company's educational program, Complainant executed a Retail Installment Contract financing the balance of tuition owed for educational services provided by Company.   All educational services have been provided to Complainant by Company, and the financial obligation remains valid and outstanding for educational services rendered.  Complainant may contact Company at ************** for additional information concerning the account.  

      Customer Answer

      Date: 04/16/2024

       
      Complaint: 21508923

      I am rejecting this response because:
      The institution has received a CO PAY Off from the government which has resulted my account in a CCO status if the company has indeed received a Charge of for delinquency why am I being pursued for chargs it is illegal to pursue funds from me after a CCO has been issued i want this permanently deleted from my credit report 
      Sincerely,

      ***********************

      Business Response

      Date: 04/22/2024

      Company has not received any payment from the government on Complainant's account.  ************** does not pay the balances on charge-off accounts.   Complainant appears to misunderstand the meaning of the term "charge-off", and the obligation remains valid and outstanding for educational services rendered.  Complainant may contact Company at ************** for more information on the account and current outstanding balance.     

    • Initial Complaint

      Date:03/13/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable and should not be held liable for this debt with ROADMASTER *********** RDSCO, I do not have a contract with ROADMASTER DRIVER SCHO. They didn't provide me with the original contract as requested.

      Business Response

      Date: 03/20/2024

      ***************signed a Retail Installment Contract on April 13, 2022, in connection with Company's provision of commercial truck ************************ to Complainant's sibling.  Company delivered all educational services in accordance with the contract and Complainant remains co-obligated for payment on the account pursuant to the terms of the Retail Installment Contract signed.   Company has not received an prior requests for validation or communications from Complainant.   Company will mail validation to the Complainant.   Complainant may also contact Company concerning the contract an account at **************.  

    • Initial Complaint

      Date:03/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications, I do not have a contract with Roadmaster Drivers School of tampa, they did not provide me with the original contract as I requested.

      Business Response

      Date: 03/25/2024

      Complainant co-signed a Retail Installment Contract on April 29, 2019, for payment of tuition in connection with her son's attendance of Company's Commercial Truck Driver Training program.  All educational services were provided in accordance with the terms of the contract and the obligation remains valid and outstanding.  Complainant may contact Company at 1-800-307-5919 to obtain additional information concerning the account and request a copy of the Retail Installment Contract signed.  

    • Initial Complaint

      Date:02/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm demanding this be removed from credit. I don't have a contract with this company. I'm not liable for this debt.

      Business Response

      Date: 02/26/2024

      The Company's records indicate the ***************signed a Retail Installment Contract on March 21, 2023, for her husband, in connection with the Company providing commercial truck ************************.  Based upon documentation in Company's possession, the obligation is valid.   Complainant may obtain more information concerning the account by contacting Company at **************.    

    • Initial Complaint

      Date:02/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There's a fraudulent account being reported on my account from Roadmaster in the amount of $8,274. I am a victim of identity theft. I've never applied or signed any application or loan documents with this company. I've never been to school with this company. I've never cosigned any applications with or for this company. They can not provide any proof that I am responsible for this fraudulent account. Anyone could have used my information but I am not responsible for that. ***** and desist contact with me about this alleged debt that I do not owe. Cease all communications including indirect communications thru third parties, such as Transunion, Equifax, and Experian. I will *** this company if the debt is not removed immediately.

      Business Response

      Date: 02/05/2024

      ***************signed a Retail Installment Contract on or about February 28, 2023, in connection with tuition financing for educational services provided by Company to a third-party.   Company will send Complainant a separate validation of the account and outstanding obligation.   If Complainant alleges that she has been a victim of identity theft, Complainant should provide a copy of a police report regarding the matter to Company, and Company will review and make a determination regarding the outstanding account.  Complainant may contact the Company for additional information at **************. 

      Customer Answer

      Date: 02/08/2024

       
      Complaint: 21219941

      I am rejecting this response because: I don't have to file a police report or provide anything to this company to prove anything. 

      Sincerely,

      *******************************

    Roadmaster Drivers School, Inc. is NOT a BBB Accredited Business.

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