Business ProfileforAnchor

I am writing to formally file a complaint and seek your assistance regarding a recent issue with Anchor Rides. I am a captain affiliated with Anchor Rides. The purpose of this letter is to address the unprofessional conduct of ********************* from the *****, ** office and to request compensation for a charter conducted on May 26th, 2024., ***************************. On the day of the charter, upon my arrival at Beach Weekend, I encountered discrepancies in my Anchor Charters app upon approaching the pontoon, I proceeded with the charter as planned. I have a history of providing exemplary service with Anchor Rides and am well-versed in the app's functionality. Throughout the charter with ********************, I meticulously documented the vessel's condition, capturing photographs of the interior, exterior, dashboard, and ********************' driver's license. The charter proceeded smoothly. Following the Memorial Day weekend, on Tuesday, May 28th, I contacted ********************* to address the app issues. Upon request I promptly forward the required photographs. Upon subsequent follow-up calls, **** assured me that compensation for the completed charter with ******************** would be issued once the app issue was resolved. However, despite several assurances and subsequent follow-**** I have yet to receive payment. Upon my last contact weeks later with *********************, he indicated that payment had been made to another ******** ******************* from Beach Weekend, and suggested that I pursue the matter with him, very unprofessional.Given the circumstances, I kindly request your assistance in facilitating the compensation owed to me for the charter with *************************** on May 26th, 2024, totaling $370.00 as communicated by *********************.If needed, I have all documentation of phone calls, emails, texts, and photos for supporting my claim. Due to this issue, I have not only lost this charter's income but thousands of dollars of future charters income.

In a bareboat charter, the Charterer (customer) is the Captain's employer. Not the Broker (AnchorRides). Anchor is a platform where Renters meet boat Owners and Captains for charter experiences. In this case, the Captain was photographed sleeping at the wheel and was reported to have alcohol on his breath. The Captain was also dismissed from operating any of the Owners multiple vessels. When a Captain violates the contract between a Charterer (renter/employer) and the Captain, they are entitled to file a dispute and potentially receive a refund. The customer provided photographic evidence of the Captain asleep at the wheel and the Owner helped to validate the renter's complaint. In this case, Anchor reviewed the evidence provided and made a decision to refund the customer's money for Captain services. You cannot fall asleep at the wheel and expect to get paid.