ComplaintsforSMAR7 Apps LLC

• Initial Complaint

  03/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I signed up for the Incubator Program (SKUP) and initially paid $2,000 which included a pre-built store. I began the onboarding process, watching a few videos as well as having a few zoom calls. Unfortunately, I had a family emergency which resulted in the death of a loved one who had several children. Because of this I had to then direct most of my financial resources and time to that. I emailed SKUP and explained the situation and informed them I would have to withdraw from the program. At that point, I had been charged an additional $2,000. I asked for the refund of the second charge of $2,000 since I hadn't even made it passed much of the introductory phase of the program. I received an email back from *** who said they would pause my membership and allow me to rejoin at a later date. I responded saying that wouldn't be a possibility given these extenuating circumstances. I received no other response, to either that email or the others requesting a refund.I was constantly having issues with the quality of the pre-built store. Images uploaded were constantly blurry, various menus and set *** were not complete and contained wrong information.The training videos contained outdated information and expired promotions which they indicated were important for the success of your store. Training instructions on how to use key software were also out of date and did not correspond to the software's interface updates. Given the extenuating circumstances, as well as the quality issues, I'm only requesting a partial refund of $2,000 and complete withdrawal from the program which would obviously include any additional payments.

  Business response

  03/28/2024

  Hey there, 
  
  We've tried to continue communication with you via your support ticket but you'd stopped responding to us
  
  We've gone ahead and processed your partial refund
  
  We apologize for any confusion or miscommunication
  
  We wish you and your family the best

• Initial Complaint

  01/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company continues to send text messages to my cellphone promoting one of their courses. I have asked them on NINE occasions to stop sending me text messages, and remove my telephone number from their list, but they continue to send them. This is costing me money to receive these text messages. Maybe if the BBB contacts them, and ask them to stop sending me the unwanted text msg. They will get the message. Thank you for any help you can provide. ***** *****

  Business response

  02/23/2022

  Consumer Response /* (3000, 11, 2022/02/16) */ in response to your email of 2-16-22. I had not received anymore text msg since 1-25-22. That is until today. Shortly after receiving your email ( I was getting ready to let you know that I had not received any text msg.) when I received another text msg from Smar7 (***** ******.) I'm going to file a complaint with the FCC, and the cell phone provider for Smar7. Consumer Response /* (2000, 14, 2022/02/21) */ Hello, After many back and forth emails with Skup. Per their last email they stated that they have removed my telephone number from their list, and that I should not receive any more text msg from them. To this I saytime will tell. Anyhow thanks for your help with this matter. ***** *****

• Initial Complaint

  09/28/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a training course from the company titled Jewelry Profits on August 22, 2021. I selected a multi-pay plan for the course and was charged 2 payments. The company advertised a "money back guarantee" and I reached out to support to request a refund. I have never used or accessed the course nor did I build a store or utilize any of the resources provided. It simply was not something I am able to pursue and wanted to cancel and receive a refund. After a series of messages from a customer support specialist who constantly repeated a variation of the excuse, "we don't want to deny refunds," I was denied a refund. The specialist wanted me to open a store, run facebook ads at an additional expense and go through all the course modules before they would consider a refund. I explained that I did not access the course and had not made the additional expense of starting a store and running facebook ads, those additional expenses and hurdles were not communicated as needed for a refund.

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