Business ProfileforHealthSciences Institute, Inc.

In April 2024, I paid via credit card for my CCP recertification. I was charged the $125.00 but have never received the updated certificate. At the time of submission the system message was that there was an error and it was unable to process. But the charge did appear on my credit card statement. I have tried numerous times to contact *** via their website, sending emails and calling the listed number. I have yet, to receive any acknowledgement of those messages. I filled a complaint with the BBB in ******* as the address listed for *** is in *******. My complaint was transferred to the BBB in ********. The original complaint was closed due to me not responding via email within a certain amount of days. I did email and ask that the case remain open as I still hadn't received a resolution. Yesterday, I resubmitted my recertification request through the *** but choose payment by check. The system was able to process but will not send certificate until check is received. Today, I resubmitted for recertification and choose to pay by credit card. AS with the first time in April, the system wasn't able to process. Not sure yet, if I was charged for the second time. This company cannot be reached by there stated contact methods and it appears their computer system isn't able to process a customers recertification but is able to process credit card payments. For a resolution, I would like my updated CCP certificate emailed to me, ASAP, the certificate I paid for two mths ago. If I was charged again, today, I am requesting a refund and more than anything, this business and their business practices needs to be investigated. Accepting payments, but not delivering what the customer paid for and not being able to be contacted, is suspicious of theft and fraud at this point.