Business ProfileforVelocity Business Solutions LLC

A Velocity Business Solution representative called ***** came to my store last year. Looked at our fees with Square which was $650 for $27,800 sales. He claimed will give us lower fees If at Velocity, and made a comparison sheet showing lower fees of almost 50% less than Square. I accepted the offer, which turned out to have higher fees than Square. We paid 846+176 for Clover=$1022 for ***** sales in September, and this continued to October 2023. I wrote emails and made calls to Velocity complaining, and it was suggested to me to change from flat rate and I accepted. My fees for November were 400+176 Clover which is still higher than Square anyway. However, starting February 2024 Velocity fees started jumping over 600 + clover fee each month. I called Velocity several times in April and May. I was told by ******* that she agrees that my fees doubled from the previous months but did not know why and told me to contact *****. I could not get a hold of him and he does not reply to emails and his office told me to call ******* Instead.***** showed us a different rate when he came to the store when we agreed to switch to Velocity than the one he ended up emailing me, also never mentioned that the Clover contract is non-cancelable, and during his sales pitch he kept emphasizing on how we can just try it and if we do not like it we can leave anytime which now seems like it was a very unethical deceptive sales tactic.I sent a detailed email on May 15, 2024 asking Velocity either to cancel Clovers contract first and Velocity contract or decrease the total fees to a level less than what we used to pay to Square according to their promises made by their representative. This misrepresentation and false promises made were the reason to change from Square to Velocity. After the May 15 email, Ms ******* Called me and said that she will look at the matter and come back to me but never did. I wrote a follow up email on 28 May, 2024 but did not receive any reply.