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ComplaintsforRide Scoozy Inc
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Complaint Details
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Initial Complaint
12/20/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I purchased a $2,099 electric bike (model: VeeGo 750) from this merchant named Ride Scoozy of 1901 12th St N, St. Petersburg FL 33704. My credit card statement transaction date shows 08/20/21. This bike comes with a one year warranty. On Dec 17, 2021, the LCD display odometer automatically reset to zero after I had put nearly 700 miles on my bike. I immediately contacted the merchant and sent them 2 pictures to show them what's wrong with the part (the odometer). Instead of offering to replace the part, the merchant told me to send it back for them to examine. I need this bike to make a living, this is like asking me to forgo hundreds, if not thousands of dollars in lost income! More importantly, this bike is still under warranty. I expect a bike that costs over $2,000 to work more than a year before the parts start to break down, not just a few months!!!Business response
01/11/2022
Business Response /* (1000, 6, 2021/12/22) */ Contact Name and Title: Jason (President) Contact Phone: ************ Contact Email: *****@ridescoozy.com Hello! We again apologize for the trouble. The LCD started having issues after experiencing water damage as you told us. Unfortunately water damage is not covered by the warranty, however, we were still willing to replace it for free if you sent us the damaged LCD so we could examine it. We apologize this response was not good enough for you. There seems to be confusion between a "warranty" and "insurance". The bike does not come with an insurance policy, but rather a warranty that covers items that were manufactured incorrectly. Consumer Response /* (3000, 8, 2021/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business is LYING outright! I did NOT say at any time that I was having issues after experiencing water damage. I only reported to them that I was caught in the rain on the way home and rain seemed to have seeped into the odometer aka LCD display. Period. I told them in writing that the bike continues to work, so did the odometer. It was only after a month or so later that something happened to the odometer, after chalking up nearly 700 miles on my bike, then one day (Dec 17 to be exact) the odometer showed the exact same number of miles I rode that day, which was 7.5 miles, picture attached. More importantly, unless the odometer is of very low quality or faulty, why should a little rain damage or get into it? If rain could easily damage or get into their odometers, they should have a clear warning on their website before selling their bikes to states in the Pacific Northwest. None, there was NO warning whatsoever. Once again, my bike and odometer continue to work today, it is NOT damaged but it's far from normal since it no longer shows the actual miles I have put on my bike. I depend on my bike to make a living, so asking me to send my odometer back to them to examine is asking me to forgo hundreds of dollars or more in lost income. Are they going to compensate me for my lost income? This company should STOP gaslighting their customers. My odometer is NOT damaged but it's far from ok too since it no longer shows the actual miles I have put on my bike!
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.