Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Duke Energy Florida has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Duke Energy Florida

      Saint Petersburg, FL 33711-3828

    • Duke Energy Florida

      2166 Palmetto St Clearwater, FL 33765-2168

    • Duke Energy Florida

      299 1st Ave N Saint Petersburg, FL 33701-3308

    • Duke Energy Florida

      PO Box 33199 Saint Petersburg, FL 33733-8199

    • Duke Energy Florida

      PO Box 1699 Clearwater, FL 33757-1699

    Business ProfileforDuke Energy Florida

    Electric Companies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.24/5stars

    Average of 151 Customer Reviews

    Customer Complaints

    434 complaints closed in last 3 years

    166 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Duke Energy Florida has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Duke Energy Florida

        Saint Petersburg, FL 33711-3828

      • Duke Energy Florida

        2166 Palmetto St Clearwater, FL 33765-2168

      • Duke Energy Florida

        299 1st Ave N Saint Petersburg, FL 33701-3308

      • Duke Energy Florida

        PO Box 33199 Saint Petersburg, FL 33733-8199

      • Duke Energy Florida

        PO Box 1699 Clearwater, FL 33757-1699

      Location of This Business
      Saint Petersburg, FL 33711-3828
      BBB File Opened:
      7/17/1989
      Years in Business:
      36
      Business Started:
      1/6/1988
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 46692 for this business, issued by Construction Industry Licensing Board

      These agencies may include:

      Construction Industry Licensing Board

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      http://www.myfloridalicense.com/dbpr/

      BBB records show a license number of EI801 for this business, issued by Public Service Commission-Utilities

      These agencies may include:

      Public Service Commission-Utilities

      2540 Shumard Oak Blvd

      Tallahassee FL 32399

      (800) 342-3552

      http://www.floridapsc.com

      BBB records show a license number of EC13002732 for this business, issued by Construction Industry Licensing Board

      These agencies may include:

      Construction Industry Licensing Board

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      http://www.myfloridalicense.com/dbpr/

      Alternate Business Name
      • Duke Energy Florida, Inc.
      Business Management
      • Ms. Andrea Cleland
      • Stacey Roberts
      Contact Information

      Principal

      • Ms. Andrea Cleland

      Customer Contact

      • Ms. Tonya Cisko, Consumer Affairs Analyst
      • Mr. Jeffrey Lyash, CEO
      • Ms. Gail Simpson, Manager Public Relations
      • Mr. Buddy Eller, Communications Coordinator
      • Ms. Sharon Svetlanovich, Senior Consumer Affairs Assoc
      • Mr. Antoine Bass, Senior Consumer Affairs Associat
      • Ms. Andrea Cleland
      • Mr. Gary Roebuck, Regional Manager
      • Ms. Vicky Howe, Customer Service Representative
      • Ms. Claire Reciniello
      • Ms. Cynthia Wright
      • Ms. Stephanie Barnes, Interim Consumer Affairs Analyst
      • Mr. Mark G. Danna, License Holder
      • Deb Smith, Customer Relations Specialist
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      434 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/30/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Hello,Since last summer, when I went to ***** ( I lived there *5 years have family there) I came back and saw sky rocketing electric bills . I literally was not home, no one but the smart thermostat on78 degrees. No one used my home. Since then bills were well over ***** dollars monthly! I live alone, am a 6* year old full time teacher. See bills smountsattached from Duke H3334363737303633343*H App I have called 4 times, wrote complaints, last phone call they agreed Had gotten one reimbursement credit ( not refund miney)but they kept charging me rediculous amounts on a consistent monthly basis. I had them come, first they said they could not get in..the gate was open, then they said dogs, i have nonr. Then they finally came when i was there they said the meter was not giving signals but yet they took my money always over ***** dollars. I cannot afford this!!! It takes forever to talk with someone and they don't see the problem and when they did, no refunds and bills were still high. I have a new ac, I wash clothes in cold water on Saturdays, 1 max * washes per week at night when it's cheaper. I have been *5 years with **** never had this issue. Please help me. I plan on retiring in *.5 years but I can't afford these bills. Thank you. from automatic payments. Then from their reimbursement credits. They
      Read More

      Customer Reviews

      151 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Cheryl P

      1 star

      08/08/2024

      I have called duke energy several times on the same issue and still they will not do anything.I have asked them to check my meter because my bill for one month will be ****** and the next month is ****** I don't know how that can jump like that every other month I went and bought a brand new air conditioner and had new duct work done and it's still goes up I have looked at my meters and all I see on them is zeros *****. I think there should be numbers but they tell me a drone reads my meter.wow then that has to be right if a drone is doing it instead of a human being what is that saying about your company trust the machine and not your human employees. All I want is for a human being to come out and check my meter and explain to me why I have a yoyo electric bill I have had a electrician come out and he used his hand held gaget to get readings on all my electrical work and he found nothing that should make my electric bill go up so drastically.I wanted answers and they don't have the time or they just don't do things like that anymore like actually read your meter. And I am super frustrated I feel like I am just working to pay bills and duke energy is the 2nd highest bill I have next to my rent payment and I'm going under because of it

      Local BBB

      BBB of West Florida

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.