ComplaintsforAmazing Lash Studio

• Initial Complaint

  12/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to the Lash Studio to get a full set of lashes 1 time at the end of October 2022. I paid *****. After my 1 and only session I was asked if I wanted to join a lash club for ****** a month. I was told I would not be charged untill I came in for a followup visit. I scheduled an appt. which later canceled. I was very unhappy with the results of my first experience at Amazing lash. I spoke to a young man on the phone and told him I wanted to cancel. He said ok and he would handle it. The next day ****** was taken from my account (11/10/2022). Now on 12/10/2022 another payment another ******was taken out of my account. I can get no response from Amazing Lash. I want my account canceled and refunds for the money they took out of my account.

  Business response

  01/21/2023

  ************************************* booked an appointment with us for 10/26/22 as she was referred by her friend ****************** signed up for a membership during check out after her appointment. The membership is an automated payment of $119.99 once a month. According to our studio policy in order to cancel a membership we need a 48 hour notice prior to the scheduled billing date and a filled out cancellation form that can be filled out at the studio or over email. Although we have no record of the phone call ******* mentioned from 11/8/22, that would have still been less than a 48 hour notice considering her billing date is the 9th of the month. We also didnt receive a cancellation form from *******, which would have been needed in order to process a membership cancellation. Since then ******* has not reached out to the studio, therefore the studio manager had no knowledge ******* was requesting to cancel her membership and a refund for her membership charges. Although ******* has not filled out a cancellation form, we have terminated her membership as of today. Any membership credits billed prior to the studio receiving a cancellation form remain on the guests account for 6 months, which they are welcomed to come in and use. We will extend the credits expiration date to 8 months to allow ******* enough time to use the credits on her account. ******* also mentioned she was unhappy with her service but according to her senior stylist who also lashes the friend that referred *******, there were no issues regarding the service brought up to the stylist or front desk. We have a grace ****** of 4 days where guests can contact us with any issues they may be experiencing and we allow them to book a free correction service. If it would have been expressed to us that she was unhappy with the lashes we would have definitely gotten her in and fixed whatever she may have been unhappy with. Our stylist was transparent with the guest and notified her that her natural lashes were sparse and the lashes would not look very full due to this. 

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