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ComplaintsforYour Great Garage Tampa , LLC
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Complaint Details
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Initial Complaint
05/10/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
****** ****** who I assume is the owner took a deposit from me back in February. I have given him every opportunity to complete the job. He said the safe rack was on back order. I was very patient waiting. He said he would refund me the money for deposit since he couldn't get the item. He as dodged all calls and texts to refund the deposit for the item he can't get nor can install. When I can get him to respond he says he will send it but has not many weeks have passed no refund. He offered a refund and thus far has gone silent in doing so. I have since found another company that had no issue getting the product to install. He owes me the $180.88 he took with no service. I have extensive text messages and call logs to back up his offer to refund and that he would on several occasions but has not.Business response
06/01/2023
Business response taken verbally by BBB:
We have recently talked to her and will give her the refund this week.
Customer response
06/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.