ComplaintsforDays Inn St Petersburg North
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello,Me and my family been very unhappy about our experiences with the hotels in ******* petersburg area . such as the Days Inn There were Roaches, The pool was green, in the hotel and the ice machines were not working the vending machines were putting ten dollar hold on credit cards. it was very unacceptable.Business response
07/18/2024
Hello,
Please accept my sincerest apologies for the delay in response. I was out of the office on vacation and then after I wanted to ensure that I did my due diligence in carefully investigating this complaint.
I have researched the history of our pest control service in this room. This room has been treated 5 times so far in 2024. We maintain a pest control log in which the tech from our servicer documents whether or not they found live activity. During each of the 5 preventative pest control treatments, it was documented that this room has "no live activity".
Additionally, as a hotel, we are regulated by State of ****************** of ******* Our Pool operates with an active Operating Permit (attached). As such, the pool is subject to periodic inspection by the department of health. The ********** of ****** has inspected our pool numerous times this year and no deficiencies have been noted, nor has the pool been shut down. Further, our pool undergoes documented weekly preventative and routine maintenance to ensure that we meet the highest standards in operating our pool, which is a big draw for our business. We take great pride and care in operating it safely and effectively, ensuring customer satisfaction.
Finally, this guest was here residing long term during a time of transitional housing, effectively living here at the hotel. During the time *********************** and his brother *************************** stayed with us, they switched the registration back and forth between the two of them based on who had the funds to pay for the room. We have included a screenshot showing the multiple names and reservations. There were several times when the guest struggled to meet the payment deadline and we made multiple payment exceptions to allow them more time to avoid having to displace the guest and remove them from our property. We worked really hard to accommodate them and their situation. During these interactions, the customer had every opportunity to share with us any deficiencies they were experiencing yet they did not. During several of these times, they thanked us for working with them and expressed that they were having a good stay. We are happy to fix any issues that our customers might have, but no deficiencies were shared with us to rectify.
Unfortunately, based on the above, we must conclude that this customer is being advantageous and weaponizing the BBB in hopes of reimbursement. Based on the above evidence and the fact the guest did stay at the hotel, using our facilities and amenities, we are unable to provide financial reimbursement.
Thank you,
*********************************
General Manager
Initial Complaint
07/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The hotel is disgusting. There are bugs in the room everywhere, all over the beds, the stains on the sheets. The dirty floors and walls. Will not give a refund, hung up on me numerous times. Was very rude. General manager ***** contacted or spoken to me once.Initial Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was told to write them an email. This is what I wrote. I finally called back after no response and was told there was nothing they would do....Hi Good Afternoon,Per our phone conversation, you instructed me to send an email with the issues.First issue was upon checkin. We had requested a pool side, first floor room due to both of us with disability. They attempted to put us on the second floor which we quickly corrected.Second issue was with the pool. There were many unattended children there who were taking your landscaping rocks and throwing them in the pool. My wife informed the front desk, he blew her off and mumbled he would tend to it later.Third issue was when we arrived back at the hotel from picking me up at the airport. It was quite late. There was someone illegally parked in the handicap spot. We rode around a few times attempting to find a spot close to our room to no avail. Finally drive back to the front and informed the attendant (who was not at his post for at least 10 minutes as I stood and waited). He basically said there was nothing he could do and dismissed me. Fourth issue was the next morning. Woke up ready for a wonderful continental breakfast as is advertised and posted, and there was none. The woman at the desk basically told me to get a cup of coffee!!!Interject here, the car is still illegally parked in the handicap spot and I finally put a note on the windshield.Fifth issue was when we went to go to the pool. All of the rocks were still all over the pool. I went to the woman to ask if someone could please tend to it. She told me no. I asked if "my son supposed to walk on rocks?" She looked me dead in the face and said "yah"Sixth issue was that she was supposed to have someone contact me which she apparently never did.I am requesting a full refund Not able to upload my images, unexpected error occuring it says. Please email ********************* or call ************ for further information and proofInitial Complaint
12/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We were checking in to our room when we saw a *****. Upon further inspection we saw bug carcasses under the sheets. Additionally, one set of sheets was dirty. When I asked the desk clerk for a resolution, the desk clerk said I had to get a refund because there were no more rooms available. When I got to the desk to have the desk clerk issue a refund she was leaving and the one taking over said I would have to email the general manager. Furthermore, they double charged my debit card and we could not stay anywhere else with so much funds tied up in this room. We had to end our trip to go to a funeral by sleeping in the car. Even still they have not refunded me for the room. I filed a complaint with my bank and they said Days Inn won the rebuttal and I cannot get a refund. I am so distraught over this whole situation because I have never experienced such disregard for a customers wellbeing. I am highly allergic to roaches so naturally I freaked out upon seeing one right away, but the bedbug carcasses and dirty sheets was too much. Those things are not something anyone wants to bring into their home. The general manager did offer VIP treatment the next time, but I want a refund.Initial Complaint
11/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
November 19th, 2022 Checked into a hotel room at Days Inn by Wyndham. Requested a 2 beds non smoking room. Room had been smoked in. The room was infested with bugs. There was a ***** in the bed with my daughter. No remote to the tv. No breakfast like stated in the online reservation. Homeless people set up camp in the walkways on the property. And a man was laying on the ground from a drug overdose outside my room. Id appreciate a full refund and also would like the BBB to look into the hotel. I dont want anyone else to go through this horrible experience.Initial Complaint
10/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My husband an I checked into the Days Inn on 9/30/2022 at about 1730-1745, because we has no power due to the hurricane. We checked in got our belongings settled then went to dinner. Upon arriving back to the room we showered and the watched a little TV. finally turning TV off at about ****. about **** i began to feel something crowing on my ear, I flicked it off, then I began to feel something crowing on my neck, then after a few more minutes I felt something on my face, so I got out of the bed and turned the light on, my bed and the room was filled with termites. I begin to wake my husband. He woke up and asked what's the problem, I said we need to leave he sai why I say look at the room, he then said WTH. We got dress place our thing in the car and drove to the office. There at the desk asked may I help you, I said I would like to speak with the manager and she informed me that there was no manager on the grounds. I said I am checking out and I do not want my credit card charged, we have termites in our room then I showed her the video I made on my phone. she was like OMG. She took my inform and said that the manager will call me in the AM 10/1/2022 have not hard form him. I have tried several time to contact him and he was not in the office and I have gone back to the location twice. Still nothing. I don't want them to charge my husband credit card for a NASTY ROOM. On a scale **** with 1 lowest and 10 highest I would give them a ZERO!!!!!!!! Can you please help heInitial Complaint
10/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On August 16, 2022 i made a reservation at days inn thru the Wyndham mobile app. I get there to check in and pay at the front desk. After I run my card and pay the hotels system goes down. The lady at the front desk seen my transaction said approved so she gives me my room keys and tells me to return to sign the paper in a hour. When I return she says my payment didn't go thru and run my card again. I run it again and it says declined. My card was a $100 **** gift card I jus purchased from ******* before I got to the hotel. She said that there was no recollection of any transaction for me at all So the police were called and I was escorted off the property by law enforcement because they said my card my payment didn't go through when it really did I showed him the transaction on my tablet from the hotel they didn't want to look at it they didn't care the 3rd system had no recollection of my payment so she says I've called the hotel and Wyndham to try to get my money back but with no luck
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.