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Find a Location

Neptune Flood Incorporated has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Neptune Flood Incorporated

      400 6th St S Saint Petersburg, FL 33701-4437

      BBB Accredited Business
    • Neptune Flood Incorporated

      PO Box 941 Saint Petersburg, FL 33731-0941

      BBB Accredited Business

    Business ProfileforNeptune Flood Incorporated

    Flood Insurance
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.71/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/17/2022

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Neptune Flood offers residential, commercial, and RCBAP flood insurance products and additional optional coverage.

    Products & Services

    Residential Flood Insurance, Commercial Flood Insuarnce, RCBAP Flood Insurance Products

    Business Details

    This is a multi-location business.

    Find a Location

    Neptune Flood Incorporated has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Neptune Flood Incorporated

        400 6th St S Saint Petersburg, FL 33701-4437

        BBB Accredited Business
      • Neptune Flood Incorporated

        PO Box 941 Saint Petersburg, FL 33731-0941

        BBB Accredited Business
      Location of This Business
      400 6th St S, Saint Petersburg, FL 33701-4437
      BBB File Opened:
      6/25/2018
      Years in Business:
      7
      Business Started:
      6/14/2017
      Business Incorporated:
      6/14/2017
      Accredited Since:
      3/17/2022
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of W538177 for this business, issued by Department of Insurance. The expiration date of this license is 3/31/2026.

      These agencies may include:

      Department of Insurance

      2295 Victoria Ave Ste 163

      Fort Myers FL 33901

      (239) 461-4000

      BBB records show a license number of W391914 for this business, issued by Department of Insurance. The expiration date of this license is 10/31/2024.

      These agencies may include:

      Department of Insurance

      2295 Victoria Ave Ste 163

      Fort Myers FL 33901

      (239) 461-4000

      BBB records show a license number of L099098 for this business, issued by Department of Insurance. The expiration date of this license is 8/31/2024.

      These agencies may include:

      Department of Insurance

      2295 Victoria Ave Ste 163

      Fort Myers FL 33901

      (239) 461-4000

      Type of Entity:
      Corporation
      Alternate Business Name
      • Neptune Flood Insurance
      Hours of Operation

      Primary

      M:
      8:30 AM - 5:30 PM
      T:
      8:30 AM - 5:30 PM
      W:
      8:30 AM - 5:30 PM
      Th:
      8:30 AM - 5:30 PM
      F:
      8:30 AM - 5:30 PM
      Business Management
      • Mr. Trevor Burgess, President/CEO
      • Mr. James D Albert, Chairperson
      • Mr. Jonathan Carlon, Director
      • Mr. James Steiner, Secretary/Treasurer
      Contact Information

      Principal

      • Mr. Trevor Burgess, President/CEO

      Customer Contact

      • Mr. Steve Aikens, Director of Marketing
      • Mr. Trevor Burgess, President/CEO
      • Mr. James D Albert, Chairperson
      • Mr. Jonathan Carlon, Director
      • Mr. James Steiner, Secretary/Treasurer

      Industry Tip

      BBB Tip: How to buy flood insurance

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/31/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
      I was informed by my HOA board that they were going to amend our bylaws to force us to have a flood insurance. Apparently I went out and got Neptune Home Insurance however, the implementation and amendment was not approved. I am asking to cancel my policy which took effect on August 31, 2023. I paid in full and Neptune is not allowing me to cancel. In addition I am moving but not selling my home on November 17, 2023. They still dont want to cancel my policy. They are forcing me and keeping my money because I no longer want Ani the policy. Can you please help I would appreciate it and thank you.
      Read More

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jai B

      1 star

      07/01/2024

      Worst customer service Ive ever experienced. Unhelpful staff. I find it funny that they are still in business.

      Neptune Flood Incorporated Response

      07/02/2024

      Hi ***, thank you for your feedback and we're sorry to hear you feel that way about our excellent customer success team. If you have any questions about your policy, our team is available Monday - Friday, 8am - 8pm ET to assist.

      Local BBB

      BBB of West Florida

      BBB Reports On

      BBB reports on known marketplace practices.

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