ComplaintsforTampa Lawn Sharks LLC
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Complaint Details
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Initial Complaint
11/14/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
on Jan 21 2022 my 74 year old husband made a contract with Tampa Lawn Sharks ****************************** for Landscaping Bed Extension and Custom Curbing that was to include prep work, labor for design and bed edging for curbing ******** feet. The entire contract price was ******* with tax. My husband wrote a check for ******* as 70 percent was requested up front for materials and delivery. After much texting and constant delays, ***************** finally dropped off the mixer for the project at our house in April 2022. Ten days later job is not done and he picks up the mixer without notifying us. My husband texted him and more excuses. On May 22,2022 my husband passed unexpectedly. On 6/4/22 I informed ***************** that his services were not needed and to send me **** dollars back, as I was willing to pay for prep work. On 6/10/22 he came to my house and begged me to let him do the work and swore he would honor his contract and make it beautiful for my husband and it would be done by the end of the month. That is the last I ever heard or saw of him. I now want all the money returned. On 10/26/22 I informed ***************** that I was done with him and his business and would move forward with a complaint if I did not receive the full amount by Nov 10th. I received nothing. I have been on Tampa Lawn Sharks ******** and seen other projects completed, but, for some reason he feels it is ok to take our money and disappear. I also show a different address of ****************************************************************************. Phone is correct. Thank you!Business response
08/22/2024
This response was taken verbally by BBB:
The customer has been refunded per their request.
Customer response
08/22/2024
Complaint: 18395043
I am rejecting this response because:This response was taken verbally by BBB:
We paid the business over $1,800.00. He only refunded $400.00 although no work was completed with the exception prep work (sprayed weeds, removed dead weeds and tilled the area). I had offered to take a refund of $1,500.00 any pay him $300 for that prep work.
Sincerely,
*******************************Business response
08/22/2024
This response was taken verbally by BBB:
The refund calculation was based on the following:
Material costs - we purchased materials for the job that were not able to be used on other jobs and not returnable.
Equipment Rental - We had to rent equipment for the job
Labor Costs - We had actual labor costs for debris removal and site prep.
With these costs added up, we came to a refund amount of $400.
The customer never requested a specific amount, she only asked us to "Send her something" and she cashed the check and never contacted us to dispute the amount we refunded.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.