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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/26/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Hired law firm to help me cancel a time share. Several calls and emails took place between 2/12 through 2/20/24 when payment was made. Once the partial payment of $2750 was made on 2/20/2024, I have not been able to make contact via calls or emails.Business response
02/26/2024
Dear BBB,
We are writing in response to the complaint filed by our client regarding her experience with our law firm. We would like to acknowledge that, unfortunately, over a two-day span, our firm experienced a delay in response, leading to a short communication issue with the client.
We take our client's concerns seriously and have since addressed this misunderstanding to the client's satisfaction. We have arranged a direct attorney/client meeting to ensure all concerns are thoroughly addressed and resolved.
As this is an active client matter, we respectfully request that the comments in the complaint, as well as our response, be suppressed in accordance with privacy considerations. We are committed to maintaining the confidentiality and trust of our clients. We appreciate the opportunity to clarify this matter and remain dedicated to providing the highest level of service to our clients.
Thank you for your attention to this matter.J. ***********************
Customer response
02/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.