ComplaintsforRockstar Powersports St. Pete

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom it may concern, on 11/12/2022 I purchased a recreational vehicle from Rockstar Powersports of *********** (formerly - Barney's Motorcycle and Marine) for $22,000. The unit was a 2022 Sea Doo RXT X 300. After owning the unit for 8 months, on 8/27/2023 it broke down on me in the middle of the ************* and submerged in the water within seconds. On 8/29/2023 I took it to the dealer to have it checked out. I was informed the unit had a manufacturer defect which caused the unit to break down and sink. I received the unit back from the dealer on 11/07/23. That same weekend 11/11/2023 I decided to take it out for a run in the **************. After a couple hours of riding, the unit broke down again with me being close to (10) miles off shore. At that moment I called the dealer and informed them that the unit broke down again and that I am stranded in the middle of **************. In response, I was told that they had no way of getting me help and basically told me that I was on my own. There after I contacted my friend to come and help me get my jet ski back to the ramp. The same day 11/11/2023 I took it to the dealer and dropped it off with them to have a look at what happened this time around. On 11/16/23 I called the dealer to check on the status. I was told that the engine had failed and that it would take a few weeks to get it fixed. Since then, 9 months have passed and counting. All these issues happened to me within 12 months of manufacturing warranty. The dealer still has possession of my ski and trailer. It's been over 9 months and it's still not fixed with a bunch of false hopes and lies over and over again with dismissive behavior and attitude. I even talked to their GM, ******, and was told that I would reach back out to you regarding these issues but she never did.In the sea-doo owner's manual warranty responsibilities, it states that "The warranty repairs will be completed in a reasonable amount of time, not to exceed 30 days."

  Business response

  05/31/2024

  We have been communicating with ****.  The ** has sent a few emails and had multiple phone calls with him.  We are working with the manufacture directly to try and increase their financial contribution to help **** with the difference between trading in his ski for a new one.

  Customer response

  06/09/2024

   
  Complaint: 21780706
  
  I am rejecting this response because: 

  I need a better deal/offer.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have a Yamaha 2021 AR210 Jetboat. Late Jan 2024, I started the engines & heard a loud knocking sound, immediately cut that engine down. On Jan 30, 2024 I took it to RockStar Powersports in ************, **. They said my water/jet pump had a gasket leak, several days later I call to check its repair status and they say that the bearings were damaged, then another week goes by I was advised that the impeller shaft is damaged and as usual there would be a delay in getting the parts. Two weeks later I'm told Yamaha wants pictures of the damages to evaluate it. A week later the service manager said that Yamaha wants them to tear down the crank case and send in more pictures to determine any other damages. Its been nearly 11 weeks in the shop and it's not repaired. Work performed to date is approximately $1,700.00 and if not covered by Yamaha, that's out of my pocket. Its now 4/2/24 and no repair in sight. Eleven days ago corporate asked for pictures of the crankcase and other internal parts which the dealer sent on 3/22/24. Today 4/2/24, dealer got a response from corporate that they want even more pictures because the initial ones were blurry, which is stunning that the dealership couldnt bother to check that the original pictures were clear. NO OTHER INFO FROM CORPORATE! It took them nearly 2 weeks to simply look at the pics. In over 10 weeks no repairs, meanwhile Im paying boat payments, ****** fees and insurance over $1,000/month on a boat I can't use.4-20-24 -- Still not repaired and no idea when it will be back in my hands with the work completed.

  Business response

  05/15/2024

  The repair was completed and the boat was returned on 4/27.  We have an open claim with Yamaha for $4500.  We will not be seeking payment from ******************.

• Initial Complaint

  08/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Dear RockStar **************************** Team,I hope this email finds you well. I am writing to express my disappointment and frustration regarding an issue I've encountered with your company's gift card policy. As a loyal customer who has purchased three vehicles from RockStar Powersports over the past three years, I expected a higher level of customer service and understanding.Last summer, in 2022, I purchased a $250 gift card from RockStar Powersports, which I unfortunately misplaced during a recent move. I have contacted your customer service department to address this matter and was surprised to learn that despite having proof of purchase and evidence that I have not made any additional purchases since acquiring the gift card, RockStar Powersports is unwilling to honor the credit due to the absence of the physical card.While I understand the importance of security measures, I find it disheartening that my loyalty and history of patronage with your company do not seem to carry weight in resolving this situation. It is quite telling that RockStar Powersports appears to prioritize adherence to policy over ensuring a positive customer experience for dedicated patrons like myself.I am genuinely invested in maintaining a positive and ongoing relationship with RockStar Powersports, and I believe that honoring the gift card credit would not only demonstrate your commitment to customer satisfaction but also encourage me to continue supporting your business.I kindly request that you reconsider your stance on this matter and find a solution that reflects the mutually beneficial relationship we have built over the past few years. I believe that my status as a repeat customer and the provided evidence should be sufficient to ***** me the $250 credit. Such a resolution would undoubtedly reinforce my confidence in RockStar Powersports and its dedication to customer care.

  Business response

  08/29/2023

  We have contacted the customer and we are going to make an exception and honor the $250 credit.

  Customer response

  08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  6/4/2022: Purchased a new waverunner and trailer from Barneys, now Rockstar.10/4/2022: Waverunner picked up to replace defective battery and defective FIN security GPS.10/8/2022: Received waverunner back with multiple black scratches, a puncture and chips. FIN not registered prior to placement, had to be addressed myself.10/11/2022: emailed serviced department with pictures, via sales person involved in initial sale (****), requesting damage to be corrected. No response. 10/25/2022: Sent another email to Barneys/Rockstar via business site regarding damage to waverunner. No response.11/19/2022: Sent another email to Barneys/Rockstar via business site. No response.12/29/2022: Emailed ************************* (sales person) about above and ti request warranty coverage of rusted and disintegrating bilateral springs on new waverunner trailer. **** requested pictures. Pictures forwarded.1/5/2023: No resolution offered from barneys/rockstar to address any issues mentioned above.

  Business response

  01/18/2023

  Not our business. Wrong dealership. 

  Customer response

  01/19/2023

  Clarification,

  Complaint is against:

  *********************, formerly barneys

  10411 *****************

  ************* ** 33702

• Initial Complaint

  07/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 7 I was contacted by sales person Kyle L****** from the Clearwater location about my Kawaski Jet ski that I was trading in on a boat. The ski was purchased from Barney's in Brandon with 30 hours of time and currently has 38 hours of time so I used only 8 hours. The purchase date was 9/10/2021 and today July 7 I am told that the engine has rust and corrosion and will require repairs that are not covered through the extended warranty that they sold me either. At this point, my credit score is reduced because it was ran to purchase my new boat, the salesperson was told in advance that in order to have a deal we need to be assured the ski is traded in on it. He voiced understanding, and proceeded forward to work the deal on the new boat which has the approval of Yamaha financing for roughly 75K and the deal is in place. Today, the sales person calls and states that we no longer have a deal because the Brandon location is saying they will not want the ski and not wanting to work on it either. Issues I have with the Ski that is being traded is it appears someone failed to do proper inspection prior to the sale as in under 8 hours of use the engine no longer works properly. In the aspect of the sale I have been told we have a deal, and it is being wholesaled to now our Brandon location will not want to purchase it, along with excuse after excuse as to why the deal is being backed out of by Barney's Clearwater. Working in the auto industry, the whole entire issue smells like someone was aware of the issue with the ski prior to the sale, once it appeared with the "known" issue we want nothing to do with it and I was sold a warranty that now is not covering the repairs. Resolution I am looking for is full refund of the ski, and I would allow them to have ownership along with completing the sale of the vessel that I have been approved for. Personally, I want no cash just want to complete the transaction and not hold a lemon that they sold.

  Business response

  08/05/2022

  Business Response /* (1000, 5, 2022/07/20) */ We were not aware that Mr. ******** was not happy with our service. We took in Mr. ********'s trade as per our agreement against the purchase of his new boat and he was extremely happy.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩