ComplaintsforScotts Moving

• Initial Complaint

  04/27/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  First off drivers were amazing and helpful. However when it came time to pay I was told it was 2.5 times more than the original quote. I spoke to the owner and his only remedy was to take the tip away from the drivers which is horrible business practice I declined taking their gratuity. And was stuck with the obscene bill

  

  Business response

  05/11/2022

  Business Response /* (1000, 5, 2022/04/27) */ On Sun, Apr 3, 2022 at 1:52 PM ***** K.<*******@gmail.com> wrote: Sounds great I'd love to put that on the books with you guys once again that is for 4/26/22 if possible around 11 My name is ***** ****** Old address is *** *** *** N ** *** ********** XXXXX The new address is XXXXX ****** ** *** **** ***** XXXXX If their as anything I'm missing please be sure to reach out and thank you ***** ****** Sent from my iPhone On Apr 3, 2022, at 11:07 AM, Scotts Moving Company <***********@gmail.com> wrote: Here is Scotts Moving agreement. Please forward any questions or call Scott XXX-XXX-XXXX. To book please provide information to A & B at the end. Also, before booking please verify that your chosen move day and time are available. Thank you Moving agreement between Scotts Moving Company and signee of this move. After reading please provide information to A and B at the end and return email. Thank you Terms and conditions * The final amount charged may be more or less than the estimate due to parking, stairs, elevator, furniture (dis)(re)assemble, w/d installations. * No travel fee within St. Pete. * Outside St. Pete travel fees vary. $40 travel fee to Largo * 2 fully equipped movers for $160 an hour. * 1.5 hour minimum, per day. * Clock starts when movers arrive. * Clock is calculated every 15 minutes, you will not be charged a full hour for a partial hour of work. * Payment due at the end of FINAL WALK THROUGH on day of move. * Payment options: (Cash App $ScottsMoving, Venmo @ScottsMoving, Zelle ***********@gmail.com, cash, check all no fees). (credit/debit card; 3.9 percent processing fee applies). NO CHECKS FOR OUT-OF-STATE MOVE. - On the day of this move and before this move commencement; an INITIAL WALK THROUGH of signees old address, to include the movers and signee of this move, must be completed. - Acknowlegement of items to be moved or packed into boxes as well as the condition of same items must be agreed upon between movers and signee of this move. MOVERS MAY REQUEST TO TAKE PHOTOS TO NOTE ITEM CONDITION, REFUSAL MAY RESULT IN THIS MOVE CANCELLATION. - Please have all valuable and breakable items packed away and removed from all surfaces and drawers prior to initial walk through with movers. VALUABLES MUST BE MOVED BY SIGNEE OF THIS MOVE. - Scotts Moving Company does not insure or accept any liability for these items: money, firearms, stamp/coin collections, jewelry, stocks/bonds, deeds/titles. - All items discussed and acknowledged for moving by signee of this move and movers during initial walk through shall then move from signee of this move old address to signee of this move new address. - No other items shall be added after initial walk through and no unscheduled stops. Multiple location stops must be listed on this move agreement. - Scotts Moving Company does not insure or accept any liability for any damages incurred after entering the door of a storage unit, moving & storage container pod or vehicle used for moving other than Scotts Moving truck, wherever it may be, for example: boxed items, mold, mildew, water damage, creases, peeling, swelling etc. nor do we insure or accept any liability for particle board items. - Protection, for example: pads to cover wood furniture, being loaded / unloaded into / from: moving & storage container pod(s), storage unit(s) or vehicle used for moving other than Scotts Moving truck, must be provided by signee of this move. - No fragile items will be insured that are not wrapped and unwrapped, boxed and unboxed professionally by movers of this move. - PRIOR TO BILLING at the end of this move; A FINAL WALK THROUGH must be completed by signee and movers of this move. Where then CONDITION AND PLACEMENT OF ITEMS in this move must be acknowledged by signee of this move and movers as ACCEPTABLE AND CORRECT. - AFTER FINAL WALK THROUGH NO CLAIMS OR LIABILITY WILL BE ACCEPTED by Scotts Moving Company or its insurance. - Scotts Moving Company or its insurance will not be responsible for any damages in the duration of this move, boxed or otherwise, once final walk through of signees new address is completed with signee and movers of this move, - UNLESS; - during final walk through and PRIOR TO PAYMENT FOR THIS MOVE; signee of this move and movers of this move: (1) provide photos to Scotts Moving Company of damaged item(s) involved in this move. Photos must include: entire item showing damage, along with photos of exact and specific areas of damage; also photos of: top, back, front width and sides of damaged item. Photos must have date and time stamp. (2) Provide purchase receipt of the item damaged in this move. Receipt must be itemized and contain: item printed description, store full name and phone number including area code, store location identifier, physical street address: street designation & number, city, state, zip code. Purchase date and time. (3) Item on purchase receipt provided must match accompanying photos of damaged item in this move. + To book please respond with information to A and B below by using the reply icon in this email. + BOOKING COMPLETE ONCE SIGNEE OF THIS MOVE RECEIVES CONFIRMATION EMAIL from Scotts Moving Company. Scotts Moving Company and; (A) Signee of this move: name, phone number, old address, move date and start time: (B) Signee of this move agrees to terms and conditions in this move agreement. Signee type in signature, new address and todays signing date: On Sun, Apr 3, 2022 at 9:52 AM Scotts Moving Company <*****@scottsmovingcompany.com> wrote: About You Name ***** ****** Email *******@gmail.com Phone (XXX) XXX-XXXX Where do you currently live? St. Petersburg, Florida XXXXX United States Map It Where are you moving to? Largo, Florida XXXXX United States Map It Best contact method: Email Best time to contact Anytime Your Move Date of Move 04/26/2022 Square Feet of the Residence to be Moved Studio Number of Rooms 1 Estimated Number of Boxes 0 Moving Services Required Disassemble Furniture/Assemble Furniture Disconnect Electronics/Connect Electronics Additional Comments (Not required): Hi I need a few things moved from downtown st Pete off 4th Ave N to wilcox in Largo it's 1 large tv with stand a sectional couch and an ikea bed it's like 4 drawers and a frame was wondering if I could get a quote looking to move April 26th feel free to email me at *******@gmail.com Thank you Mr. ***** made payment via Zelle of $660, $60 of which went to the movers who performed the move as tip. After making payment Mr. ***** called and wanted to renegotiate his payment, asking for $160 refund on the $600 bill he had paid. He made statements contradicting his moving agreement he has signed to convince me to refund him $160. A copy of his move agreement is above. It's my understanding from the phone conversation we had after the move completion and payment for his move, that his anger for my refusing to refund $160 turned into his own self loathing for paying the bill instead of contacting me before making payment as the move agreement states. His anger on the phone brewed into a hate he is now taking out on me. Thank you,Scott Consumer Response /* (3000, 7, 2022/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never turned to hate rather than to understand when their are two big guys awaiting payment and are charging you 600 for a 280 quote my GF and her daughter were in the house and I feared for their safety as two burly guys changed my estimated price from 280 to 600 maki g me pay 160 for drive time on top of a 40 charge to move to largo. The owner was rude and not willing to accept his own negligence and blame. Instead left me with a 600 bill and two bouncer looking individuals in my home with no way out and no other options I was forced to pay them in order for them to leave or possibly what break my stuff in front of my family????? This is unacceptable busisness practice and price gouging after the agreed upon amount Business Response /* (4000, 10, 2022/04/28) */ Your estimate was $280, that never changed. Your bill was 3.5 hours labor to move from downtown St. Pete to north Largo; by 2 movers at $160 an hour as per the move agreement you signed. The increase in labor hours according to you is parking difficulty and having to move your belongings from the back of the building around to the front of the building and then a bed that did'nt fit in your new home causing the disassemble and reassemble of the ikea bed. I'm still not sure what part of the 3.5 hours of the movers labor you do not want to honor. Sorry maybe I'm not understanding the move agreement? Please explain. Maybe you and I are having a hard time communicating. Would you like to discuss with George, the foreman the day of your move as he can explain more clearly why the factors during the moving created more labor hours? Thank you, Scott

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