Business ProfileforEnvisage Skin International
Current Alerts For This Business
In July 2017, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
Additional business information
BBB has had significant complaint activity involving a large number of products that have their orders fulfilled and shipped by Hashtag Fulfillment. Consistent throughout most of the product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for Hashtag Fulfillment, LLC can be viewed at http://bbb.org/h/ju13
At-a-glance
Business Details
This is a multi-location business.
- Location of This Business
- PO Box 23965, Saint Petersburg, FL 33742-3901
- BBB File Opened:
- 7/24/2017
- Alternate Business Name
- Krasa Anti-Aging Cream
- Ilus Anti-Aging Serum
- Endless Beauty Care
- Contact Information
Principal
- Customer Support
Customer Contact
- Customer Support
- Mr. Richard Le, Customer Service Manager
- Ms. Sarah Walker, Customer Service Representative
- Mr. Jack Wilson, Customer Service Representative
- Mr. Alex Cooper, Customer Service Manager
- Mr. Simon, Customer Service Representative
- Mr. Ray Johnson, Customer Service Representative
- Ms. Melissa Jordan, Customer Service Manager
- Mr. Vernon Wilson, Customer Service Manager
- Ms. Lisa, Customer Service Representative
- Mr. Stefan, Customer Service Representative
- Mr. Matthew, Customer Service Representative
- Mr. Xavier, Customer Service Representative
- Mr. Zavier, Customer Service Representative
- Additional Contact Information
Phone Numbers
- (855) 746-0306Other Phone
- (855) 683-7714Other Phone
- (855) 746-0306
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/01/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
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