Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to an online service in 2024. I did not find the service helpful or worth the cost and went on the website and followed the minimal instruction on how to request cancellation. It was a message service on their website. I assumed it had been cancelled. I saw that my credit card had been kept on file and charged $599.00 on 12/29/24. I sent and email again on their website requesting that I be refunded. I did not hear back from their customer service for 8 days. I communicated with a "******" who said that they had sent and email notifying me of the auto payment on 12/26/24 - I had 24 hours to cancel. I did not see the email but responded within 72 hours. She was not going to refund the money at all but eventually agreed to refund but charged a 4% finance charge and sent me a new policy they have that they charge this if it is not cancelled in 24 hours. I think that this company policy is predatory in that the only way you can cancel is through a message service only on their site that has no way to send verification to your email. So they can say they never got it, you unsuspectingly get charged auto renewal until you notice this. If they refund they make $24.96 each time they do this. I think that it is unethical practice to auto charge someone such a high amount $599 without clarification. Sending an email the day after Christmas giving you 24 hours is not okay.

  Business Response

  Date: 01/13/2025

  Thank you so very much for reaching out.

  After reviewing your account you did receive a refund minus the 4%. We have a firm refund policy due to fees being taken out even when you do not cancel on your end and then we refund. Sorry you did not see the refund policy.

  Thank you,

  StaPearls

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22790548
  
  I am rejecting this response because: I contacted the company immediately when the charges were detected. I had cancelled the subscription via the message service on their website which is the only way to reach them. Their website site offers no number and no email. You can only send them a message which I did. It doesnt send you a confirmation so you have no confirmation. 
  

  i was pirating under the assumption that the subscription was CANCELLED therefore I dont feel I should be charged $24.96 or any amount. I think they prey on busy professionals who may not realize its on auto subscription which I think is unethical. Its $599!l per year. 
  

  I paid over $600 for their products the year before and they are arguing over $24.96. I feel outraged at their predatory practices. And the customer service provided my someone make ****** has been horrible. 
  
  Sincerely,
  
  **** ***** ******

  Business Response

  Date: 01/15/2025

  Thank you for reaching out.

  You can always contact us at *********************************** Once you reached out we did refund you right away minus the 4%.
  

  Again, we are sorry you did not see the email and refund policy.

  We are charged fees when your account renews.

  Thank you,

  StatPearls

  
  

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22790548
  
  I am rejecting this response because: I went on the web site a year prior and cancelled the membership. There is no other way to reach them other than an internal message that gave no confirmation. They do not have a phone number listed or an actual email address. As soon as I saw the charge the following year on "auto renew" for $599 I contact them. I am outraged that they are charging ME when it was their error. They did refund but kept $24.96, this is not acceptable. 

   

  
  
  Sincerely,
  
  **** ***** ******

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally lodge a complaint against StatPearls for their refusal to issue a refund for a subscription charge made to my account on 12/27/24 which was just two business days ago.On 12/30 I noticed a charge for a subscription I was unaware I had opted into. Upon realizing this, I immediately contacted StatPearls to request a refund, explaining that I was unaware of the subscription renewal and I also emphasized that the charge was very recent, making it reasonable and fair to issue a refund.StatPearls refused my request, stating an inflexible refund policy. While I understand that some companies have no-refund policies, I believe this stance is highly unreasonable given that the charge occurred only two business days prior with today being a major holiday. Many subscription services allow for refunds within a reasonable window, especially in cases where the customer did not knowingly opt into or agree to a renewal. StatPearls refused my request, stating that they had sent an email notification regarding the renewal. However, after further investigation, I discovered that this email had been filtered into my spam folder, which I do not check regularly. Like many consumers, I rely on important notifications being delivered to my inbox, as spam filters often flags impersonal emails of an excessive nature. I explained to StatPearls that if a significant amount of time (e.g., over a month) had passed since the charge, their position might be more understandable. However, denying a refund for such a recent transaction feels unfair, inflexible, and not aligned with good customer service practices.I request that ********************** issue a refund for the charge of $399. As a consumer, I expect transparency, fairness, and the opportunity to correct oversights in a reasonable timeframe.Thank you for addressing this matter. I hope StatPearls will consider adopting a more customer-friendly policy in the future to avoid such grievances.

  Business Response

  Date: 01/02/2025

  Thank you so much for reaching out.

  We do our best to inform each user that this is a subscription based product.

  Please see our refund policy:

  Cancellation and Refund Policy
  StatPearls is a subscription service with recurring charges. Users may cancel the subscription directly on their dashboard at any time. Additionally, prior to a renewal charge, an automated email is sent to the email on file notifying them of the renewal and allowing cancellation directly from the email link. If you have activated your subscription by mistake, send us an email to Contact Us within 24 hours of activation and a refund will be given minus the required 4% finance service charge. Outside of this 24-hour window, no refunds will be granted and users can cancel the next renewal directly in their dashboard.
  Lifetime memberships are not refundable under any circumstances due to the nature of the access and the product. Please consider this before purchasing as no refunds will be given for these memberships.
  Our money-back guarantee is valid for users that have purchased the Q-Bank in question and have completed a significant amount of the questions in the Q-Bank. Proof of not passing the exam is required for a refund. A refund will be given minus the required 4% finance service charge.

  We did stop all future renewals the day you emailed us.

  Thank you,

  StatPearls

   

   

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22752774:

  I strongly reject Statpearlss refusal to issue a refund for the $400 charge. While I understand the companys refund policy states that refunds must be requested within 24 hours, I find this policy to be unfair, unreasonable, and in violation of ethical consumer practices.

  Unreasonable Policy Terms:

  A 24-hour window for refund requests is excessively restrictive, especially given that many consumers may not notice charges immediately. Such a policy places an undue burden on the customer and appears designed to trap individuals into unwanted charges.
  
  Lack of Transparency:

  The company failed to provide clear, upfront communication about this restrictive policy at the time of purchase or renewal. These terms are not listed on the invoice nor the spam-filtered emails. It further highlights the companys lack of transparency and good faith in dealing with customers.
  
  Unjust Enrichment:

  The $400 charge represents a significant financial impact. By refusing to refund this amount, despite my prompt request, the company is engaging in predatory practices that prioritize profit over fair treatment of customers. Charging a significant amount without providing a clear and accessible refund process is predatory and exploitative. This behavior damages consumer trust and undermines the company's integrity.
  
  Good Faith ***********

  I contacted the company as soon as I became aware of the charge, demonstrating a clear lack of intent to utilize the subscription. Refusing a refund under these circumstances is both unethical and detrimental to the companys reputation.
  

  Unfair Business Practices:

  I will not accept this outcome and demand the immediate return of the $400 charged to my account. If a resolution is not provided within five business days, I will escalate this matter by:
  Filing formal complaints with the ************************, and my states Attorney General.
  Disputing the charge with my financial institution as unauthorized.
  Sharing my negative experience publicly to warn other potential customers about the companys restrictive and unfair policies.
  

  I urge Statperls to reconsider its position and demonstrate its commitment to ethical business practices by resolving this matter promptly.

   

  Business Response

  Date: 01/04/2025

  Thank you again for reaching out.

  We do our best to point out that this is a subscription based product and treat each customer the same with regards to the refund policy.

  We do appreciate your understanding.

  Thank you,

  StatPearls

   

   

   

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22752774
  
  I am rejecting this response.

  Thank you for your response. However, I remain deeply dissatisfied with the handling of my concerns. As I mentioned previously, the subscription renewal was neither clearly communicated nor authorized, resulting in a charge I did not intend to incur.

  Upon further investigation, I have found that numerous other customers have experienced the same issue with your subscription practices. This pattern suggests a systemic issue that I believe merits attention.

  
  Due to your unwillingness to cooperate in resolving this matter, I will proceed with filing formal complaints with the ************************, the *******************************************************, and the *********************************. These agencies are equipped to address misleading or unfair business practices, and I believe the numerous other complaints about your subscription practices further support my case.

  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription for a Lifetime Access to CME activity on ************* at 0250hrs on 10/01/24. The sign-up page did not mention any conditions of refund or refusal thereof. The only thing mentioned on the page was "no cash back" which I assumed was for people using debit ******** 0352hrs, on 10/01/24, less than 2hrs after signing up, I realized this is not a good purchase and requested a cancellation of the product. As of the writing of this complaint, I have not used any of the material offered by StatPearls. The area I was using for board preparation was paid separately and I am not requesting a refund of that amount in this complaint.I put in my refund request and someone named "**** *********" responded at 0713hrs 10/01/24 that no cash back is allowed. When I tried explaining to this person that I am not requesting a cash back and am requesting a refund they were unable to understand and refused to refund my money.

  Business Response

  Date: 10/14/2024

  Thank you so much for reaching out.
  

  I have attached our refund policy that can be found on each page of our website.

  We are firm on our refund policy due to multiple fees, etc.

  The good news is that you can study for boards and complete your continuing education for a lifetime.
  

  Thank you again, StatPearls 

  Customer Answer

  Date: 10/15/2024

  
  Complaint: 22414756
  
  I am rejecting this response because: irrespective of where the refund policy is hidden on "each  page of our website", on the payment page, the refund policy is hidden by using confusing wording to hide the malicious no-refund policy.
  
  Sincerely,
  
  Mohsin Zafar

  Business Response

  Date: 10/15/2024

  Thank you for reaching out.

  I am attaching the refund policy for your review.

  So sorry it seems confusing. We do our best to make it clear what the refund policy is on each page of our website.
  

  Thank you again,

  StatPearls

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22414756
  
  I am rejecting this response because: THE BUSINESS ATTACHED A MEANINGLESS SCREENSHOT  OF THEIR UNRELATED MESSAGES IN ANOTHER ATTEMPT TO CONFUSE THE ISSUE.
  
  Sincerely,
  
  Mohsin Zafar MD

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained a six month subscription with STATpearls in January, 2024.I completed the necessary credits that I needed in March.When the subscription expired in July,STATpearls RECHARGED my credit card for another 6 months.Upon emailing STAT/pearls immediately, I was informed the subscription is re-billed EVERY 6 MONTHS , and I missed the 24HOUR DEADLINE to cancel.STATpearls is knowingly MISLEADING their customers by calling the purchase a, 6 month subscription and then adding that it is a reoccurring subscription apparently at checkout.Further more, They have kept my money, 119$ and BLOCKED my access to the additional 6 months of classes. I sent an email that the courses were blocked, but did not receive a response. The courses remain blocked, yet STATpearls continues to email me daily with deals to sign up for more classes! THEY HAVE MY MONEY FOR THIS TIME PERIOD! I have seen the many complaints regarding STATpearls on the Better Business Bureau site.What a disgrace to the *********** Providers.

  Business Response

  Date: 09/23/2024

  Thank you for reaching out. You disputed the charge to your credit card company so there is nothing else we can do at that point. We do everything possible to remind you and inform you that you will have to go back into your account and cancel the next renewal. Also, your account is still ACTIVE. It looks like you managed to go back into your account and cancel the next renewal. So, you can still use the system until Jan. 27, 2025 to complete more NurseCE. Thank you, StatPearls

• Initial Complaint

  Date:09/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was checking my credit card today and I noticed that the StatPearls charged me $399 for six months subscription that starts in September 8 2024 and valid till March 8 2025.I did not ask them to renew my subscription. I subscribed to their services on March 8 2024 only for six months just to get continuous medical education hours to be able to fulfil the *********************************** requirement.They stated that they sent me an email on Sept 5 that they will ******** subscrition I did not receive any emails from them. I even check my spam folder and there is no emails sent to **** do not use your services Right now.I requested to refund me the $399 that was posted to my credit card. They refused stating that if I called them yesterday they wouldve refunded ***** one contacted me before they post this charge.I dont believe that I need to pay for a services that I do not need and I do not use , I contacted my credit card and they are investigating this issue.I try to contact the business by phone but all of their phone numbers are not working.I contacted them by emails but they refused to help **** do not believe that this is appropriate.The charted me $399 .2 days ago for the next six months to use the service which I never use. Im requesting a refund to the charges that was not legitimate in my opinion. Thank you.

  Business Response

  Date: 09/13/2024

  Thank you for reaching out. We are happy to see that you were able to complete ****** hours of *** activities.

  We do our best to remind you and have on each page of our website the refund policy. The firm refund policy to do to fees that are taken out of each transaction regardless. We do offer a credit so that you may use the funds for future boards or CME in the future.

  I see that you have already received a credit from your credit card company. So, any future action on our part is not possible. We have canceled all future charges but your account is still active until March 8, 2025. Thank you, StatPearls
  

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22266381
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *****

  Customer Answer

  Date: 09/19/2024

  Thank you for your reply.
  On 8 March and 2024 I paid $399 and I received 101 hours of CME credit.
  I did not ask you to renew you my subscription.
  According to your policy youre supposed to notify me by e- mail regarding policy renewal
  I never received any renewal notice from you.
  You advised that youre going to renew my subscription as of September 8
  I contacted you September 10, requesting to cancel the renewal because I did not receive any notification and I dont use your services anymore.
  You refused and you wanted to use my $399 towards future CME Credit
  I do not want to use this credit towards future CME, ************ may be good for other physicians but not for me at this time.
  
  
  As per my email I contacted you on 10 September I did not use any of the renewed subscription so please cancel my subscription and refund me the $399
  Thank you

  **** *****, MD

  Business Response

  Date: 09/23/2024

  Thank you for reaching out. Also, thank you for sending the nice reply from our customer service department. We do everything we can to make sure you know you are signing up for a subscription. We do hope you will use our services in the future, StatPearls
  

  Customer Answer

  Date: 09/26/2024

   
  Complaint: 22266381
  
  I am rejecting this response because:

  I do not want to renew my subscription

  My subscription expired on Sept 8 2024. I was not notified regarding renewal. I contacted you Sept 10th and you refused to cancel my renewal. I am not using your services anymore. Please cancel the subscription and refund me $399.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 09/28/2024

  Thank you for reaching out.
  

  Your subscription has been canceled and you will not be charged moving forward.
  We do our best to let you know that this is a subscription based product.
  

  We do send an email to remind you that the subscription will be renewing and to either contact us or go back into your account and cancel the next renewal.
  

  This is our refund policy. We have a strong refund process due to fees that we incur.

  Thank you for using our system and we hope your day is going well. Thank you, StatPearls 

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22266381
  
  I am rejecting this response because:

  You replied to my complaint initially stating that my subscription will expire in March 8, 2025.

  I know I canceled my subscription and it will not be renewed on March 8, 2025.

  You stated in your last communication that my subscription is canceled, but I want you to indicate that my subscription is canceled as ofSeptember 8, 2024.

   

  I respect your policy.

  You provide great service no doubt.

  I used your services before and I got my CME which was required to renew my ABIM Recertification.

  I never received any email notification from you to indicate that you are going to renew My subscription as of September 8, 2024.

  My subscription as of September 8, 2024.

  I contacted you on September 10, 2024 to cancel this renewal and refuse.

   I contacted you on September 10, 2024 asking to cancel this renewal and refused

  Please confirm that my subscription has expired as of September 8, 2024 and not as of March 8, 2025.

  I really appreciate your help and understanding.

  Thank you . 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding Unresolved Refund Issue for CME Course To Whom It May Concern, I am writing to formally file a complaint regarding an unresolved refund issue with Statpearls. On August 9, 2024, I purchased a CME course from their website for the amount of $399. Shortly after the purchase, I realized that the course was not needed. However, at that time, the charges were still pending, and I was unable to dispute or cancel them. Several days later, I contacted ****** from statpearls to explain the situation and requested a refund. I was informed that the company would not issue a refund because of a 24-hour refund policy. Unfortunately, this policy was not clearly communicated at the time of purchase. I believe that this lack of transparency regarding their refund policy and the refusal to provide a refund under these circumstances is unfair. I am requesting the Better Business Bureaus assistance in resolving this matter and obtaining a refund of $399. Thank you for your attention to this matter. I look forward to your assistance in resolving this issue promptly. Sincerely,*********************

  Business Response

  Date: 08/16/2024

  We are so very sorry that you were not able to see the refund policy on each page of the site. You signed up for unlimited CME. Which means you can complete all CME activities under this subscription not just one credit.

  Your subscription has been canceled and will not renew. But, you have until Feb. 9, 2025 to go back to your account and do as many CME actives as you would like. I am not sure why you said you did not need the one activity?

  We do our best by making sure the refund policy is clear due to all the fees taken out when there is a refund request.

  Have a nice day.
  

   

   

   

• Initial Complaint

  Date:08/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 6 month subscription to a website statpearls.com. I used this subscription, but they spammed me with daily emails. My email browser learned to filter these emails to spam. They then sent me emails saying that they were going to charge me a $399 renewal I never asked for or wanted. These emails went to spam and then they charged me on 8/4/2024. That was a Sunday. I noticed on 8/7/24, but they told me that they only allow 24hrs for cancellations. I have not used the website in weeks, and they can see that I have not used the website since they charged me, but they don't care. They won't cancel my subscription or refund my money. I want my $399 back!! I have exchanged multiple emails with their customer service and they don't care and will only offer me store credit.

  Business Response

  Date: 08/08/2024

  Hello ********,

  So sorry that you had this experience. We do our best by sending email reminders, etc. before the new renewal.

  After reviewing your account I do see that you checked to receive the free QOTD, images and journal article emailed each day. But, you did not have checked to receive promo emails.

  I have made sure you will not receive any future correspondence from us.

  I, also, see that either you or us cancel all future charges.

  You spent 70 hours in our system completing CME/CE activities. We are happy you were able to use the system for so many hours to complete your activities.

  Again, we do our very best when you purchase our question banks to make sure you know you have to can the next renewal.

  Have a wonderful day, StatPearls
  

   

   

   

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22109890
  
  I am rejecting this response because:

  Your answer does not address the issue at all. You spammed me with daily emails for months (by your own admission) and then snuck in an email telling me that you were going to use my credit card info (that you saved) to steal $399 from me? That does not make it ok. As I noted earlier, you can see that I haven't done any CME work for weeks (if not months now) and have not been using your service. Zombie charging me is not ok. 

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 23, 2023 I purchased a year subscription for continuing education from StatPearls, thinking it would help me toward studying for an upcoming exam. I found that I rarely used the service and forgot about it. Then, on April 23, they charged me for an annual subscription of $399.00. I never signed up for auto-renewal and never authorized it. I caught the transaction within 13 hours of it posting to my credit card. I immediately attempted to contact the company and they did not respond. I then sent them an email requesting the full amount refunded. Then, later in the day I contacted my credit card company who told me the transaction could not be disputed because it could still be cancelled by the company. I then contacted the company again. They refunded the money minus a 4% fee. This whole transaction seems like fraud to me. I would not recommend this company to anyone. I am including the original receipt and the one from this year. There is no mention of an auto-renew on the original receipt.

  Business Response

  Date: 04/26/2024

  Thank you so much for reaching out. We are happy we were able to refund you within 24 hours. Our team is truly amazing.

  Regarding the renewal charge. I am not sure why you did not see that we are a subscription based product. Most, healthcare providers like the option to continue studying or taking activities until they choose to cancel the next renewal.

  We do our best by sending reminder emails and having on our site that we are a subscription based product.

  The fee is charged because when you do not cancel and the charge is captured by Stripe and they take a fee. So, we refund minus the fee.

  We do, however appreciate your feedback. Have a wonderful day.
  

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They automatically charged for a renewal. My initial 6-month purchase receipt did not state I was enrolled in a subscription, and I thought my access to their site would just expire. They did send one renewal notice by email three days prior to the billing (which I missed), but in that email it did not say the amount they would be charging. The renewal fee of $499 was significantly more than my initial purchase of $349.30. I complained and canceled within an hour of being charged. They refunded my money the next day minus a 4% finance service charge of $19.96. Also, their policy according to the customer service rep was that if I had not canceled within 24 hrs I would not have been *********** any refund at all! I want a full refund, and I want them to stop this predatory method of coercing payments from clients.

  Business Response

  Date: 08/21/2023

  Thank you so much for reaching out.

  We do try our very best to make sure you are aware that you are signing up for a subscription base product. We are happy you received our emails to remind you to go back to your account or reach out to us to cancel the next renewal for you.
  

  I am also happy that we responded so quickly and was able to refund the charge. We do explain in our refund policy we are charged fees even when you do cancel after the charge. The 4% is the fees we are charged.

  Thank you again,

  StatPearls

  
  

   

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a service with Statperl ******************** while preparing for an exam. When I bought the service I signed up only for 3 months and did not sign up any continues service from Statperl.It appears that this organization have stored my credit card information and have been changing me every three months. I came to know about this recently and when I contacted them about the same they responded saying they send emails before every renewal. I have attached a screen shot of their emails. This organization sends junk emails on a daily basis and as a physician I don't have time to read all my emails. In their response this organization mentioned that their refund policy is just 24 hours.I would like to complain about this organization's unethical behaviors of storing CC of their customers and auto enrolling them for their service and charging the customers without their consent. Also, I would like to get the full refund for the $996 ( $249 * 4 times).

  Business Response

  Date: 07/07/2023

  We are so very sorry that you had a negative experience.
  

  You are able to go back into your profile and uncheck the boxes to not receive promotional emails. 
  
  There can be a lot of emails when you check all the boxes to receive updates etc. 

  Our refund policy is due to fee associated with our CME/CE providers and each transaction there is a percentage taken out on our end.
  

  We do our very best to make sure when you check out to state that this is subscription based product. Also, we have the refund policy on each page of our site so that you know this is a subscription based product.
  

  Sorry your reminder emails were not seen on your end too. We do send notifications emails to please contact us or go back into your profile to unsubscribe before the next renewal. 
  

  Thank you,

  StatPearls 

   

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20280625
  
  I am rejecting this response because: 

  Statperl need to ask for a conformation for the subscription when anyone buys a product from you. By default you can't add everyone to a subscription based enrollment. 

  It appears to be well defined scam or unethical business practice of enrolling everyone to a subscription based service without their consent and pushing the responsibility to the consumers for un-subscription. Also, it seems like cheating by sending emails to consumer on a daily basis and sneak in the subscription transaction details along with the junk emails.

  I'm not sure how many customers & the amount of money you have looted with this type of business model. I hope someone from BBB or business governance from the Federal look into companies like you to take some legal actions.

  Sincerely,
  
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