ComplaintsforAntique Farm House, Inc.
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Complaint Details
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Initial Complaint
05/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
#*********** Order number Order placed on December 28, 2023, it said it would come in 2 weeks In 2 weeks I was told it was on back order, the back order kept getting delayed.I was finally told they would be receiving it the beginning of May. and I was **** a tracking number that said it had been shipped, but it never shipped.I called their phone number, which they dont answer and they never got back to me.I **** several Emails and after they said it shipped and it hadnt, they never responded.Bottom line, Ive waited 5 months and have several promised emails. I only trusted them because they have a huge ******** following.I asked for my money back and they never **** it.Business response
05/30/2024
Sorry to hear you had a bad experience with us. It appears that while there was a mix up with your order shipping, we did respond to your emails and processed a full refund. We truly appreciate your business.Initial Complaint
04/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Order #***********. Received item. Item description on website is inaccurate. I want to return. The website does not provide return policy, return process or a phone number to speak with someone. There is no information in the box the item arrived in. I would like a full refund. I do not have an email confirming the purchase. I do not know amount spentBusiness response
04/12/2024
I'm sorry you are unhappy with the item you received. It is my understanding that our customer service staff has responded to all of your inquiries quickly.
Your feedback is appreciated and your concerns will be addressed with our team. We appreciate your business and hope that you will give us another chance soon.Customer response
04/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
04/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Well, I placed an order last night, and wanted to cancel my order. They say it takes 15 days for the order to be completed, so I know it can be cancelled. The item I ordered were the faux tulips. I paid $30 for these, and found them cheaper. The same quality, exact same look, for under *****. I would like my order to be cancelled, but there is no phone number to contact this company. I sent an email, but have not heard anything.Business response
04/10/2024
Hi *******,
I do see where you reached out to us on April 8th. We responded that same day and took care of canceling your order and processing a full refund. Please let us know if you need anything else!
Initial Complaint
04/04/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Completely incompenent and ***************** If I could give less than one star I would. I purchased a bench for my patio from this company. It finally arrived and they failed to send the screws required to assemble the bench. I contacted the company who requested that I send them a picture to "prove" that I did not receive the screws. Consider that for a moment. How could I possibly prove something like that. The lack of reviews or the option to leave one on the website should be considered a warning of their complete incompetence and unethical practices. I most certainly will not be buying anything from them again.Business response
04/10/2024
Hi Tenial,
We are so very sorry the bench arrived without the hardware to assemble. We make it a rule to do some QC but this, quite obviously, got by us. The entire team regrets the oversight!
Please accept our apologies for making you wait for an unacceptable product. We just sent you an email so we make this right with you. We truly hope you will ***** us another opportunity to get it right!Customer response
04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
02/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Overpriced item that I expected to be beautiful, came cracked in half and looked like it was made from dirty scrapwood with paint on the back of it.My child could have made something nicer in his art class. They did refund me after I sent photos etc, but the stuff is pure garbage !!! And for the prices they charge ??? Shameful. I will stick with Hobby Lobby.Business response
02/23/2024
We are so very sorry the riser arrived to you in that condition. We make it a rule to do some QC but this, quite obviously, got by us. The entire team regrets the oversight!
Please accept our apologies. We truly hope you will ***** us another opportunity to get it right!
Initial Complaint
02/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order on January 2, 2024 I finally received three of my products that I ordered on Febuary 12, 2024 and one of the three items was damaged, so I called the company four times in two days but no person ever answers the phone nor do gthay return your calls. It has now been four days and still no call back. I WILL NEVER PURCHASE FROM THEM AGAIN. Furher more I will contact my credit card company as the damaged item was $125.00 ORDER # *********** I spent a total of $324.38 but I am only looking for the damaged item to be refunded for $125.00 plus sales tax.Business response
02/23/2024
I'm sorry to hear one of your items arrived damaged. We will always make it right with you, if you receive a damaged or defective product. We are a very small company so do not have any one answering the phones. We do our best to get back to customers as quick as we can. Would it be possible to contact us via email ****************************** and please send photos of the damaged item and we'll make it right for you. We strive to make all our customers a 100% happy with their purchase.Customer response
02/27/2024
Complaint: 21297327
I am rejecting this response because:I have left them seven messages as well as two e-mails and they have not returned my calls or e-mails. I want a refund and provide me with an address so I will gladly mail your damaged items back.
Sincerely,
***********************************Business response
03/03/2024
Hi *********,
I want to follow up as I see our customer service representative *** has been in contact with you. A full refund of the damaged item has been processed. Please let us know if you need anything else!
Customer response
03/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I want to thank the Better Business Bureau for all your help as if it wasn't for you then ***** matter would not have been resolved. THANK YOU
Sincerely,
***********************************Initial Complaint
01/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered 2 finials online. What was sent to me was one finial that looked completed and one that looked like the paint had not been finished. I reached out to them and they said items are not supposed to be the same ** they are distressed and they cannot help me. I emailed back (had sent pictures) and explained that a painted on band around the ball on one was completely missing and I had bought 2 to match but they are not even close`. I either need one replaced or to return both. I also asked for a phone number ** its hard waiting for days for an email response. I have not heard back from them. I simply want to exchange the one that looks incomplete. I would like a more timely response from them.Business response
02/13/2024
We are so sorry you had a bad experience with us. I do see that you have been in communication with our customer service staff and a replacement is being sent to you and a refund for the one returned. Please be assured that we are trustworthy and do our best to offer excellent customer service. We hope that you will give us another chance to meet your expectations in the future.Customer response
02/15/2024
Better Business Bureau:
THey finally got back in touch with me and resolved the issue-I have not received the replacement yet but did get a refund for the returnSincerely,
*********************Initial Complaint
01/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered the metal altar cross for $96.00. I was sent a wooden cross that is priced at $55.00. This is the wrong item sent. My total bill came to $147.74 for two items. Not only is my order wrong, but this company charged me $96.00 dollars for an item that is priced at $55.00. I emailed the company twice now and haven't heard back from them. My order was placed on or around January 10, ****.Business response
02/13/2024
Sorry to hear you had a bad experience with us. A ************ was processed simply to set you at ease. Thank you so much for allowing us the opportunity to make things right!Customer response
02/14/2024
Better Business Bureau:
I heard back from the company (Antique Farmhouse) and they refunded my money.Sincerely,
***********************Initial Complaint
12/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Placed 3 orders on 11/22/23, the website for this business states your order will ship within 15 days. I have made several attempts to contact the company, through email and contact forms provided on their website. They refuse to further answer any emails regarding my request as to when the orders will ship. They responded to one email stating they were within their 15 days. We are now past that time and they stopped responding. No contact number on their website.Business response
12/08/2023
Sorry we have not filled your orders as quickly as you expected. We do advertise 15 business days to process orders (excluding weekends and holidays). We got slammed with holiday orders and were working 10 hour shifts + weekends to get all the orders out on time. I do see that our customer service has replied back to all your inquires in a timely manner.Customer response
12/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
11/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased an item on 10/31/23 from the seller's website. On 11/3/23 I received an incorrect item. I immediately emailed the customer service department with photos and all the details. On 11/7/23 I received and email that they replied that they would be getting me the correct item shipped and the tracking number once it shipped and that was the last time I have heard from them. No further communications. I have emailed, submitted online requests, messaged on ********* Nothing. I purchased this item and needed it for a specific event. I just want a reply and confirmation that I am getting what I paid for. The customer service department is terrible. They won't answer the phone and there are multiple people complaining of similar situations online.Business response
11/21/2023
We hate to hear that you have had such bad luck with us! I apologize that your experience has been a tough one.
It is my understanding that our customer service staff has responded to all of your inquiries quickly. It looks like you were not receiving our emails. We have since been in contact and looks like everything has been resolved. We appreciate your business and hope that you will give us another chance soon.
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Contact Information
Customer Complaints Summary
17 total complaints in the last 3 years.
10 complaints closed in the last 12 months.