ComplaintsforUnique Sliding Door Services LLC
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Complaint Details
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Initial Complaint
07/26/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Business came to fulfill a request for a door installation which was estimated to be $800 plus price of the door. An invoice was issued for estimate of $1200 which was followed by business demanding a $400 deposit for door installation to purchase materials. Door of the required size was not available and so project could not move forward and was cancelled. Business issued refund of only $280 citing loss of work day and travel expenses. There was no fee for travel or work loss in intial invoice. A 2nd invoice fraudulently overwriting the first (same invoice number) was issued after the fact which I did not agree with.Business response
09/01/2022
Business Response /* (1000, 9, 2022/08/26) */ We are sorry to hear that you did not like our performance. We always strive for kindness and communication with our customers. Our employees traveled approximately an hour to carry out this project, after hours of searching and realizing that the materials we needed would have to make a special order, THE CLIENT DECIDED NOT TO ORDER WITH US and HE DICIDED TO CANCEL THE PROJECT causing our employees to lose their work day. . He was only charged for the trip of more than an hour and for the time we were working for the client. However, we are willing to return to the client the amount that has been charged, If the client agrees to remove his bad recommendations from the internet (Google Review) with the intentions of getting us to have a bad reputation, with the work and effort that our company makes to provide customers and employees with the best services. Consumer Response /* (3000, 12, 2022/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Reputation is everything and so you should be deliberate about communicating with your customers about travel/work loss fees up front. If I am refunded my money I will update the review and chalk this up to inexperience dealing with customers. Hopefully this misunderstanding makes for a better experience for your customers in the future.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.