Customer ReviewsforRocketmiles

NEVER book with RocketMiles. I made the reservations on 1/12/2024 for stay in Athens from 5/15-5/18/2024 and received confirmation code on the same day and my Credit Card was charged for the full amount. On 5/15/2024 when we arrived in Athens and tried to check in at the hotel we discovered that our reservations had been canceled by RocketMiles without any notification. To make matters worse, upon investigation, I found out funds had been withheld without any explanation or attempt to communicate the cancellation. In my desperate attempt to understand what happened to the reservations I tried to contact Rocket Miles customer service and after 5 tries without luck I contacted Alaska Airlines Customer Service and asked to be transferred to the travel site and spoke with George who told us that reservations was cancelled on 1/13/24, but we were not notified and in fact we continued to receive e-mails about the ‘upcoming stay’. My husband and I had to scramble to find a hotel for one night and another hotel for the other 2 nights of stay. I e-mailed the CEO and customer service multiple times and never heard back from anyone. I am an Alaska Airlines Gold MVP and will NEVER book anything through RocketMiles.

You will not receive rewards Rocketmiles is absolutely terrible with following through and posting the rewards you have earned. I have been waiting since October for nearly $400 dollars worth of REI rewards and despite many calls and emails to their concierge team I have still never received any giftcard codes.What is most upsetting is they NEVER follow up. ************** with their staff and will send emails, but they never respond and you have to call to get any answers.Between REI and Amazon Giftcard rewards I am waiting on almost $700 dollars worth of giftcards and am no closer to getting an answer.

Do NOT book American Advantage hotels, which is essentially Rocketmiles. They will charge your card even if the reservation is not firm and leave you without a hotel, until they offer one at the very last minute. Their customer service is horrible.

They seem borderline sketchy. After cancelling a hotel reservation with Airmiles, which was booked through Expedia, I was told I have to call their number to finalize the process. I have called the number and was answered by someone who refused to provide his name and when I asked for his name he simply hung up. Called them back and someone else picked up to say "We see you called us before, what do you need?" Seems very odd to talk to a customer like this. I attempted to explain but after less than 10 seconds, they hung up on me again. I called back Expedia and they told me again I had to call the number, I made sure the number was right and called again. Same thing. They hang up on people. To a point that I felt this was a scam. These people are not customer service oriented, not dedicated to solve problems and simply don't care. It appears that they have now BLOCKED MY NUMBER? What sort of company would do this? I CANNOT wait to see what they will reply here. This should be interesting to read what they have to say. These guys should be investigated for malpractice or at the very least dropped from any agency hiring them.